Paul Sanchez
If you're wondering whether you're registered with Regence Insurance, there are a few ways to find out. Firstly, you can check if you have a member ID card, which is provided to all Regence Insurance members. This card contains important information such as a prefix, a member number, and possibly a suitcase logo, which indicates your coverage type. Additionally, you can utilise the Regence app, which allows members to access their claims and benefits information, track costs, and locate a provider. Alternatively, you can sign in to your account online and select My Benefits to view your Benefit Booklet or contact Customer Service using the number on the back of your member ID card. These methods should help you confirm whether you're registered with Regence Insurance and provide you with the necessary resources to understand your coverage.
| Characteristics | Values |
|---|---|
| Affiliated with Blue Cross Blue Shield Association | Yes |
| Services | Routine vaccinations, in-network pharmacy, medication cost management, mental and behavioral health resources, personalized benefits and health information, customer service |
| Member Benefits | Access to claims and benefits information, members-only tools, ability to track costs, find providers, and access member ID card through the Regence app |
| Member Options | Ability to appeal decisions regarding service coverage and payment |
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What You'll Learn
Using the Regence app
The Regence app is a secure mobile app that allows users to easily manage their health care benefits and insurance information. It is designed to help members understand and use their health insurance benefits and connect them to the right care at the right time.
The app provides easy and secure access to health insurance information, allowing users to navigate their benefits and claims. It is organized around core areas of Care, Coverage, Costs, and Support, making it simple for users to find what they need.
With the Regence app, users can quickly access tools and resources to help them stay informed about their coverage and make budget-friendly decisions. They can view their recent claims, access information about their care, coverage, and costs, and even pull up their member ID card if needed.
Additionally, the app offers personalized insights and alerts to improve health and well-being. For example, users may receive alerts about safety recalls for prescriptions or recommendations to switch to a more effective or affordable medication. The app also helps users find in-network doctors who are accepting new patients and connect with virtual doctors, behavioral health specialists, and pharmacists.
The Regence app is available for free on the Apple App Store and Google Play, and users can sign in with their existing Regence account or create a new one directly through the app.
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In-network pharmacies
Regence health insurance offers a wide range of pharmacy benefits and prescription drug services. Members can access these services through their Regence account or by calling the number on the back of their member ID card.
To save money on medication, it is recommended to fill prescriptions at a pharmacy within the Regence network. The Pharmacy Locator Tool can help members find a network pharmacy nearby. Members can also use the Regence app to find a provider and access their member ID card.
Prescription drugs covered under Regence health plans include those received through retail pharmacies, network mail-order pharmacies, or network specialty pharmacies. Medication prices can vary among pharmacies, so it is beneficial to use the cost-comparison tools available through Regence. Additionally, Regence offers home delivery for prescriptions with free standard shipping, although restrictions may apply.
Regence health plans do not cover over-the-counter drugs, vitamins, and supplements, except for a few specifically noted in the UMP Preferred Drug List. If a prescription drug is not covered by the plan, members can use a prescription drug discount card to save money. However, it is important to note that prescription drug discount cards cannot be used in combination with the UMP prescription drug benefit.
Through their partnership with Prime Therapeutics (Prime), Regence provides pharmacy benefits management, customer service, and an extensive retail network for their group, Individual, and Medicare members.
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Mental health resources
Regence offers a range of mental health resources for its members. Regence Care Management, included in your health plan, provides access to registered nurses, social workers, and behavioural health specialists who can help you navigate the healthcare system and make informed decisions about your health. Regence also offers tools and resources for mental health support, including webinars, newsletters, assessments, self-directed courses, and stress management tools through ComPsych.
The Individual Assistance Program (IAP) offers up to four counselling sessions, either face-to-face, on the phone, or via video chat, to help with issues like relationships, anxiety, and work stress. IAP services are accessible to anyone with a Regence health plan that includes the IAP, as well as those living in the member's household or dependent on their income.
Regence also provides a behavioural health toolkit with resources specific to 12 diagnoses and challenges, supporting primary care providers. They contract with providers and facilities to deliver behavioural health services and offer virtual therapy options for faster and more comfortable access to care. Regence members can access a library of articles and decision-making tools to better understand mental and behavioural health issues through their partners at Healthwise.
Additionally, Regence addresses substance use issues through their partnership with the Substance Abuse and Mental Health Services Administration (SAMHSA), which provides free and confidential treatment referrals and information for individuals and families facing mental health and substance use disorders. Regence also offers WA Tribal Opioid Solutions, providing educational resources for tribes and tribal organizations addressing opioid prevention, overdose response, and treatment.
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Customer service
Regence is the most trusted name in health insurance. With a Regence health plan, you have access to an award-winning customer service team that is made up of compassionate, empathetic, reliable, and tenacious individuals. They are always there to support you through life's ups and downs.
The customer service team can help you with a range of issues, from connecting you with the right therapist to helping you save money on medications. They can also help you make sense of health insurance, which can be overwhelming. You can find answers to common questions on the Regence website or by calling the customer service number on the back of your member ID card.
The Regence app also provides useful tools to help you manage your health. With the app, you can track your costs, find a provider, and pull up your member ID card from anywhere. You can also use the app to check which preventive services are covered and to get help when making cost-conscious choices about prescription medications.
In addition to customer service, Regence offers resources for mental and behavioral health, including information about care options such as virtual therapy and medications. They also provide information about keeping medication costs down, including how to take advantage of in-network pharmacies and compare costs. During cold and flu season, Regence highlights the benefits of routine vaccinations, which can protect you from COVID-19, RSV, the flu, and more.
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Types of coverage
Regence is a health insurance provider that serves people in Washington, Oregon, Idaho, and Utah. They offer a variety of coverage options to their customers, including Medicare Advantage plans, Part D prescription drug coverage, and Medigap supplemental insurance plans.
The Medicare Advantage plans include Health Maintenance Organization (HMO) plans and Preferred Provider (PPO) plans. HMO plans require members to choose from a network of in-house providers, while PPO plans offer the flexibility to choose from in-network or out-of-network providers.
Part D plans cover a wide range of medications, including common prescriptions and drugs that may not be covered by Original Medicare plans. Regence's website provides formularies or drug lists to help members understand which drugs are covered by their specific plans.
Medigap plans do not include prescription drug coverage, but members can enroll in a Part D plan separately. These plans are designed to fill in the gaps in Original Medicare coverage (Parts A and B).
In addition to these Medicare options, Regence offers preventive care services such as periodic health exams, vaccines, and cancer screenings at no cost to members when they use an in-network provider. Diagnostic care services may incur costs like copays or deductibles. Regence also assists members in saving money on medications and provides support for mental and behavioral health, including access to therapists.
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Frequently asked questions
You can check if you're registered with Regence Insurance by logging into your account on the Regence app or website.
You will need your RGA member ID card to register with Regence Insurance.
You can log in to your RGA account and click "Print Your ID Card" to download and/or print a PDF copy of your card. You can also submit an order to have a new card mailed to you.
As a member, you can view your claims and benefits information, track your costs, find a provider, and access members-only tools.
You can check your eligibility and benefits information by logging into your RGA account and clicking on "View My Claims and Account Balance."
