Orlando Harmon
AmAssurance is a Malaysian insurance company offering a range of insurance products, including private motor insurance for motorcycles and cars, and home and fire insurance. The company provides 24-hour accident assistance and has a dedicated contact centre operating during business hours. AmAssurance is a subsidiary of Liberty Insurance, with branches across Malaysia, including in Penang.
| Characteristics | Values |
|---|---|
| Company Name | AmAssurance |
| Contact Number | 1 800 88 6333 |
| Contact Number (Toll Free) | 1 800 88 6333 |
| +6012-266 3288 | |
| Working Days | Monday to Thursday, Friday |
| Working Hours | 8:30 am – 5:30 pm, 8:30 am – 4:15 pm |
| Services | Private Motor Insurance, Motorcycle Comprehensive Insurance, Third Party Fire & Theft Insurance, Third Party Insurance |
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What You'll Learn
AmAssurance contact information
AmAssurance offers a variety of ways to get in touch with its customer support team. The AmAssurance Contact Centre can be reached at 1 800 88 6333, from Monday to Thursday, 8.30 am to 5.30 pm, and on Friday, 8.30 am to 4.15 pm. The company also offers a 24-hour toll-free breakdown and accident assistance line at the same number. For service notifications, customers can reach out to AmAssurance via WhatsApp at +6012-266 3288.
For those who prefer digital communication, the AmAssurance One Touch Mobile App is available for free download and offers quick and convenient assistance. Customers can also submit their enquiries via the online form on the AmAssurance website, and a representative will respond as soon as possible.
Additionally, AmAssurance has a network of branches that customers can visit during business hours, Monday to Thursday, 8.30 am to 5.30 pm, and on Friday, 8.30 am to 4.15 pm. The branches are closed on Saturdays, Sundays, and public holidays. The Kota Bharu and Kuala Terengganu branches have slightly different operating hours, opening from Sunday to Wednesday, 8.30 am to 5.30 pm, and on Thursday, 8.30 am to 4.15 pm. These branches are closed on Fridays, Saturdays, and public holidays.
For specific types of claims, AmAssurance provides guidelines and a "Claims Guide For Motor Accidents" in English, BM, and Chinese. Customers can also check their claim status online. AmAssurance offers an express claim settlement service, AmAssurance Express, which allows customers to submit their claim forms and supporting documents for own damage claims. Once the claim is approved, customers will receive an SMS notification and can refer to an approved repairer for vehicle repairs.
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AmAssurance One Touch Mobile App
AmAssurance is a motor insurance provider that offers the AmAssurance One Touch mobile app for its customers. The app is free to download on iOS and Android and offers a range of features to assist policyholders in the event of a road emergency.
One of the key features of the AmAssurance One Touch app is the ability to send an SOS to Breakdown or Accident Assistance, powered by Kurnia Auto Assist. This service provides roadside assistance nationwide, and the team will locate and help the policyholder with their vehicle. The app also allows users to view their motor policy information, receive renewal reminders, and locate the nearest AmAssurance branches and panel workshops.
The AmAssurance One Touch app also includes a Drive Safe feature, which makes safe driving fun. Users can also get the latest updates on products and services through the app. AmAssurance strives to provide the best customer experience possible and understands that every driver will experience unique circumstances while on the road.
With the AmAssurance One Touch app, users can easily manage and submit their insurance claims for speedy reimbursement. The company aims to create an environment where everyone can choose the best insurance product that suits their needs. AmAssurance is committed to delivering a superior customer experience and being there for its customers, no matter how big or small their claims may be.
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AmAssurance motorcycle insurance
AmAssurance offers motorcycle insurance in Malaysia with its Motorcycle365 Comprehensive Plus policy. This insurance policy covers not only the motorcycle but also the insured, the authorised rider, and the pillion rider.
The Motorcycle365 Comprehensive Plus policy comes with four benefits. The first is personal accident cover, which includes death and permanent disablement cover for the insured, authorised rider, and pillion rider. The insured and authorised rider are covered for RM5,000, while the pillion rider is covered for RM1,500. There is also a double indemnity of up to RM10,000 if the accident occurs during a National Public Holiday in Malaysia for the insured. The second benefit is hospital income, which provides RM50 per day for up to 60 days for the insured and authorised rider. The third is ambulance fee coverage of up to RM200 for the insured. The fourth benefit is roadside assistance.
AmAssurance also offers Third-Party Fire and Theft Insurance and Third-Party Insurance for motorcycles.
For more information on AmAssurance's motorcycle insurance policies, you can contact their 24-hour breakdown or accident assistance toll-free number, download their AmAssurance One Touch Mobile App, or contact their customer service during business hours.
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AmAssurance car insurance
AmAssurance offers comprehensive motor insurance policies for private cars and motorcycles. The company provides 24-hour roadside assistance and accident support, with a dedicated toll-free line for customers to reach out for help. AmAssurance also has a claims centre where customers can submit claims and receive support throughout the claims process.
In the event of an accident, AmAssurance customers are required to submit a claim at the AmAssurance Head Office or nearest branch within 48 hours. The insured and driver must be present, and the vehicle must be brought to the office along with the required documents, including a police report or police report slip. AmAssurance will handle the payment for repairs directly with the approved repairer, and customers will need to bear any charges not covered by the policy.
It is important to note that AmAssurance Express claims are limited to one per calendar year. Additionally, making a claim will impact the customer's No-Claim Discount (NCD) entitlement, causing it to drop to zero at the next renewal. This means that customers will lose any NCD benefits they have accumulated, and their NCD status will reset.
AmAssurance also provides other types of insurance, including personal accident, houseowner and householder, and fire insurance. Customers can reach out to AmAssurance through various channels, including a contact centre, WhatsApp, and a network of branches. The company strives to be easily accessible and provide reliable assistance to its customers.
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AmAssurance home insurance
AmAssurance offers 24-hour breakdown or accident assistance via its toll-free number, which is powered by Kurnia Auto Assist. AmAssurance also has a contact centre that can be reached from Monday to Thursday between 8:30 am and 5:30 pm, and on Fridays from 8:30 am to 4:15 pm. For service notifications, AmAssurance can be contacted via its official WhatsApp number.
AmAssurance also has a branch network that can be visited in person during the week. The operating hours of these branches are the same as those of the contact centre. AmAssurance is closed on Saturdays, Sundays, and public holidays.
For faster and more convenient assistance, AmAssurance offers a One Touch Mobile App that can be downloaded for free. This app complements the other methods of communication that AmAssurance offers to ensure that customers can reach out to them at all times in as many convenient ways as possible.
In addition to home insurance, AmAssurance also offers SME-related services. Customers can send their SME-related inquiries via an online form available on the AmAssurance website.
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Frequently asked questions
The contact centre number is 1 800 88 6333.
AmAssurance's opening hours are Monday to Thursday, 8.30am to 5.30pm, and Friday, 8.30am to 4.15pm.
AmAssurance can be reached via email at [email protected].
Yes, AmAssurance has a mobile app called AmAssurance One Touch.
AmAssurance offers a range of insurance plans, including private motor insurance, motorcycle insurance, and home and fire insurance.
