Jane Dotson
Shopify offers shipping insurance for merchants who want to protect their shipments against loss, theft, or damage. This insurance is included for businesses on the Shopify, Advanced, and Shopify plans, and applies to US-origin domestic and international shipments. Merchants can purchase shipping insurance for up to $5,000 USD of coverage per shipment. The insurance administrator for coverage bought through Shopify is Shipsurance Insurance Services, Inc. Claims can be filed in the Shopify admin area.
| Characteristics | Values |
|---|---|
| Insurance coverage limit | Up to $5,000 USD per package |
| Insurance administrator | Shipsurance Insurance Services, Inc. |
| Insurance underwriter | Voyager Indemnity Insurance Company |
| Insurance protection | Loss, theft, or damage |
| Insurance eligibility | Shopify, Advanced, or Plus plan |
| Insurance cost | $1.29 USD per $100 USD of coverage |
| Insurance cancellation | Allowed up to 30 days after purchase |
| Insurance claim process | Submit claims directly from the Shopify admin |
| Insurance claim timeline | 24 hours after shipping up to 120 days |
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What You'll Learn
- Shopify Shipping insurance offers protection against loss, theft and damage
- Claims can be filed directly from the Shopify admin
- Insurance is included for up to $200 per eligible label
- Shipsurance is the insurance administrator for coverage bought through Shopify
- Insurance is available for Shopify, Advanced and Basic plans
Shopify Shipping insurance offers protection against loss, theft and damage
Shopify Shipping Insurance is an excellent way to protect your shipments against loss, theft, and damage. This added layer of protection ensures that your customers receive their orders safely and securely, building trust and encouraging repeat sales.
Shopify Shipping Insurance covers eligible orders of up to $200 in order value. This insurance is included for businesses on the Shopify, Advanced, or Shopify Plus plan, shipping from the United States. For those on the Basic plan, shipping insurance can be purchased at a competitive rate, with the ability to insure shipments for up to $5,000 in value.
The process of adding shipping insurance to your orders is straightforward. When purchasing Shopify Shipping labels, you can insure your shipment and specify the amount of coverage desired. This insurance is available in increments of $100, allowing you to tailor the protection to your needs. For example, if you have items valued at $250 and require international shipping for $20.50, you can insure your shipment for a total of $270.50, paying an insurance premium of $3.87.
In the unfortunate event of loss, theft, or damage, you can easily submit a claim directly through the Shopify admin. This streamlined process saves you time and provides reimbursement for the value of the merchandise and shipping costs. With Shopify Shipping Insurance, you can have peace of mind knowing that your shipments are protected and your customers' experiences are safeguarded.
Additionally, Shopify offers ShipGuard: Shipping Protection, a Shopify app that provides in-house customizable order protection against loss, damage, or theft. This app simplifies claims management with automated tools for refunds, reshipments, and reorders, enhancing store operations and improving the overall customer experience.
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Claims can be filed directly from the Shopify admin
If you ship orders from the United States and buy Shopify Shipping labels, you can protect your orders by purchasing shipping insurance. This insurance covers your shipments against loss, theft, or damage. If you have Shopify Payments activated and your store is on the Grow, Advanced, or Plus plan, then up to $200 USD of shipping insurance is automatically included on each eligible label at no additional cost. You can also purchase additional insurance for higher-value items.
Shopify streamlines the claim filing process through its platform and support channels. The exact steps depend on whether you are using Shopify Shipping or dealing directly with the carrier. If your order was shipped using Shopify Shipping, the process is integrated within your Shopify admin dashboard. Here's how to file a claim directly from the Shopify admin:
- From your Shopify admin, go to "Orders."
- Click on the order number for which you want to submit an insurance claim.
- Click "File Claim."
- Select the shipping carrier and the type of claim from the list of available options.
- Click "Next."
- Complete the claims form, including any necessary documentation such as photos of damage and the shipping label with the tracking number clearly visible.
It's important to note that claims can only be filed from the order page through a desktop or mobile browser. Claim filing is not supported via the Shopify app. Additionally, the option to file late claims is only available for eligible mail services.
If you are not eligible for the included shipping insurance, you can purchase additional coverage in increments of $100 USD. This can be done by entering the desired amount of shipping insurance in the "Shipping Insurance" section when creating a shipping label. Remember to review the insurance coverage at the time of shipping to ensure you have adequate protection.
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$9.97 $19.99
Insurance is included for up to $200 per eligible label
Shopify has introduced shipping insurance for Shopify Shipping labels, which is included for up to $200 per eligible label purchased. This insurance is available to businesses on the Shopify, Advanced, and Shopify plans, and applies to US-origin domestic and international shipments.
This insurance protects your shipments against loss, theft, or damage, and can be claimed directly from the Shopify admin. It is managed by Shipsurance Insurance Services, Inc., and any claims for lost, damaged, or stolen shipments should be filed with them and not the carrier. It is important to note that shipments sent using UPS services to destinations in Puerto Rico and those sent via USPS First Class Mail shipping service are not eligible for insurance.
If your order's value is over $200, you can purchase insurance for the full shipment value or add a custom amount. This insurance provides coverage for all risks of physical loss or damage from an external cause while in transit and physical loss or damage from theft upon delivery. It is also important to note that inbound shipments are not covered.
By offering shipping insurance, you can provide a better buying experience for your customers and build trust and loyalty, which can lead to improved repeat sales. It is a convenient way to protect your shipments and speed up the claims process in case of any issues.
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Shipsurance is the insurance administrator for coverage bought through Shopify
If you ship orders from the United States and buy Shopify Shipping labels, you can protect your orders by purchasing shipping insurance for up to $5000 USD of insurance coverage. Shipping insurance protects your shipments against loss, theft, or damage.
If you have Shopify Payments activated and your store is on the Grow, Advanced, or Plus plan, then up to $200 USD of shipping insurance is automatically included on each eligible label at no cost. If you use Managed Markets and your store is on the Basic plan, insurance is not included, but you can purchase it for your orders. You can insure your shipment when buying shipping labels and submit your claims directly from the Shopify admin.
If shipping insurance was purchased or included for a shipping label that also has coverage provided by the carrier, then any claims for lost, damaged, or stolen shipments should be filed with Shipsurance and not the carrier. You can submit an insurance claim for most shipments 24 hours after an order has shipped and up to 120 days from the shipping date.
From your Shopify admin, go to Orders. Click the number of the order that you want to submit an insurance claim for. Click the button, and then click File claim. In the Claim details section, select the required information. In the Claim amount section, enter the amount of money that you want to claim. You cannot claim more than the amount of coverage that you have paid for. In Payout details, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details. In the Contact information section, enter your email address. This is the email Shipsurance will use to contact you if they need additional information about your claim.
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Insurance is available for Shopify, Advanced and Basic plans
Shopify has introduced shipping insurance to protect your shipments against damage, loss, and theft. This insurance is included for businesses on the Shopify, Advanced, and Shopify plans, and applies to US-domestic and international shipments originating from the United States. Each eligible label purchased through Shopify Shipping includes up to $200 of embedded insurance coverage. If your order's value is over $200, you can purchase insurance for the full shipment value or add a custom amount. This insurance is also available at a competitive rate for those subscribed to the Basic plan.
The insurance is managed by Shipsurance Insurance Services, Inc. and claims can be filed in the Shopify admin area. Shopify Shipping requires no extra set-up and allows you to track the status of every shipment in one view. You can also cancel your shipping insurance by voiding the unused shipping label up to 30 days after the label purchase and receive a shipping insurance premium credit for future purchases.
It is important to note that USPS First Class Mail shipping service and UPS services to Puerto Rico are not eligible for insurance. Additionally, inbound shipments are not covered by the insurance.
Shipping insurance can provide an extra layer of protection when sending products to customers and help improve repeat sales by building trust and loyalty. It is also a way to reassure customers and improve their buying experience.
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Frequently asked questions
If you have Shopify Payments activated and your store is on the Grow, Advanced, or Plus plan, then up to $200 USD of shipping insurance is automatically included on each eligible label at no cost.
You can purchase shipping insurance for up to $5,000 USD of coverage.
Shipping insurance covers packages that are lost, damaged, or stolen.
You can submit a shipping insurance claim for lost, damaged, and stolen shipments directly in your Shopify admin.
