
It can be frustrating when your insurance company won't cover a medication you need. This can happen when insurance plans drop a drug from their formulary, which is a list of brand and generic medicines they cover. If you find yourself in this situation, there are a few options to explore. Firstly, you can ask your doctor about alternative medications that may be covered. If no alternatives are available, you can try asking your insurer for an exception or appealing their coverage decision. You may also qualify for patient assistance programs that can help with medication costs. It is important to be proactive in these situations and bring up any concerns about cost, as doctors typically do not consider this when prescribing medication.
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What You'll Learn

Ask your doctor about alternatives
If your insurance company denies coverage for a medication, don't panic. There are several steps you can take, and one of the most important is to talk to your doctor about alternatives. Doctors usually don't know which medicines are covered under your insurance plan's formulary, so it's essential to ask about other options.
Your doctor can help you explore alternative medications that may be covered by your insurance plan. Generic medications are often a more affordable option, as they have the same active ingredients as brand-name drugs but are typically less expensive and more likely to be covered by insurance. Your doctor can also help you navigate “step therapy,” which is a type of prior authorization that requires you to try a less costly medication on the plan's formulary first and then move up to the one you're requesting if the lower-cost option is ineffective or has adverse effects.
If you're facing challenges with insurance coverage for your medication, your doctor can be a valuable advocate. They can submit a letter of medical necessity or a supporting statement to your insurance company, explaining that your prescribed medication is medically necessary and that any alternatives would have an adverse effect. This letter is crucial when requesting an exception to the formulary or appealing a coverage denial.
Additionally, your doctor may be aware of patient assistance programs, manufacturer copay programs, or discounts that can help reduce your out-of-pocket costs. They can also guide you in requesting a 90-day prescription to compare costs, as a 3-month supply may be more economical than filling the prescription monthly.
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Request an exception from your insurer
It can be frustrating to learn that your insurance plan won't cover your medication. This often happens when insurance plans drop a drug from their formulary, which is a list of brand and generic medications they cover. If you find yourself in this situation, you can request an exception from your insurer. Here are some steps you can take:
Ask Why the Drug Isn't Covered
Understanding the reason behind the lack of coverage is essential. Insurance companies may deny coverage for various reasons, such as the availability of a cheaper generic option or the medication being a new brand-name drug. Knowing the reason can help you navigate the next steps effectively.
Request a Formulary Exception
If you need a medication that is not on your insurance plan's formulary, you can formally request an exception from your insurer. This process is known as filing a formulary exception. Most plans require your doctor to submit this request on your behalf, explaining why you cannot take the preferred medications and why you need the one that is not currently on the formulary. Your doctor will need to indicate that the medication is medically necessary and that alternatives will have an adverse effect or are not suitable for you.
Understand the Process and Timeline
Once the exception request is filed, your insurer should provide a decision within a specified timeframe. Typically, plans should respond within 72 hours. However, if your doctor deems that not having the medication could cause serious harm, an "urgent" or expedited request can be filed, and a decision should be made within 24 hours.
Appeal if Necessary
If your exception request is denied, you have the right to appeal the decision and request reconsideration. Contact your health plan to inquire about your appeal rights and the timeline for submission. If your appeal is for a medication you haven't started taking yet, the insurer must complete the internal review within 30 days. For medications you've already been taking, the review timeline is usually 60 days. If your situation is urgent, you can request an expedited appeal, and a final decision must be made within four business days or as soon as required by your medical condition.
Explore Other Options
While awaiting a decision on your exception request or appeal, you can explore other options to help with medication costs. Discuss generic or alternative medications with your doctor that may be more affordable. You can also inquire about patient assistance programs, manufacturer copay programs, or discounts. Additionally, consider re-evaluating your insurance coverage during the next enrollment period to find a plan that better suits your needs.
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Apply for patient assistance programs
If your insurance plan does not cover your medication, you may qualify for patient assistance programs (PAPs). PAPs are usually sponsored by pharmaceutical companies, non-profits, and government agencies to help people with no health insurance or those who are underinsured afford medications.
To apply for a PAP, you may need to involve your care team as healthcare providers need to fill out part of the application. Each program has its own qualification standards, which may depend on your insurance, income, and medication. For example, the manufacturer GlaxoSmithKline offers an assistance program for its medication Nucala, listing what your maximum monthly gross income must be under, depending on your household size and where you live.
There are several other patient assistance programs that you can explore. Prescription Hope provides access to brand-name medicines for $60 a month per medication. AcariaHealth offers specialty pharmacy services for people with complex and chronic health conditions and will research and apply to qualifying patient assistance programs on behalf of the patient. Accessia Health provides financial help to pay for copays, health insurance premiums, travel costs, and other medical expenses. Good Days provides financial support for people who cannot afford the treatment they urgently need, and Harbor Path delivers lifesaving medicine for free to people who are uninsured.
If you have commercial insurance or don't have insurance, you can download and use a savings card if your cost is more than $35. If you have government-funded insurance, you can visit the Boehinger Cares Patient Assistance Program webpage or call to apply for assistance. If you have Medicare, there may not be a savings program, but you can call to check. If you have Medicaid, your copay and coverage may vary depending on your state, but you may be able to get help from a patient assistance program.
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Appeal the coverage decision
It can be frustrating when your health insurance won't cover your medication. This sometimes happens when insurance plans drop a drug from their formulary, which is a list of brand and generic medicines they cover. If your prescription is not covered, you can try generics or other alternatives. You may also qualify for patient assistance and manufacturer copay programs that can help you cover costs.
If none of the above options work, you can appeal the coverage decision. There are two ways to appeal a health plan decision: an internal appeal and an external review. If your claim is denied or your health insurance coverage is cancelled, you have the right to an internal appeal. You may ask your insurance company to conduct a full and fair review of its decision. You must file your internal appeal within 180 days (6 months) of receiving notice that your claim was denied. If the case is urgent, your insurance company must speed up this process.
To file an internal appeal, you must complete all the forms required by your health insurer. You can also write to your insurer with your name, claim number, and health insurance ID number. Submit any additional information that you want the insurer to consider, such as a letter from your doctor. Keep copies of all information related to the claim and denial, including any letters or forms you are required to sign. You can also include notes and dates from any phone conversations you have with your insurance company or your doctor that relate to your appeal.
If you are not satisfied with the outcome of the internal appeal, you can request an external review. This means that an independent third party will review the decision, and the insurance company no longer gets the final say over whether to pay a claim.
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Re-evaluate your coverage during the next enrolment period
It can be frustrating when your health insurance won't cover your medication. This sometimes happens when insurance plans drop a drug from their formulary—a list of brand and generic medicines they cover. Insurance plans drop medications for various reasons. For example, in its 2020 formulary, Express Scripts said it would not cover a branded, extended-release version of Lyrica, a drug used to treat pain from diabetes and other ailments.
When patients go to the pharmacy to fill a prescription, they are often told that their insurance company won't pay for the medication unless a physician obtains approval. Patients may wait days, weeks, or even months for a necessary test or medical procedure to be scheduled because physicians need to first obtain similar authorization from an insurer.
If you find out that your insurance provider won't pay for a new prescription or they stop covering a medication you already take, you can explore other options. Re-evaluating your coverage during the next enrolment period is one of the steps you can take.
When you renew your coverage, it is important to see whether your plan will still cover the drugs you need. Insurers and PBMs can drop drugs at any point during the year, and while in some cases consumers are given 30 to 60 days' warning, people often report not getting a heads-up. You can also try generics or other alternatives. Several alternative options may be available if your insurance plan does not cover your medication. For example, if a low-cost generic version of a drug becomes available, the insurer may stop covering the more expensive branded one.
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Frequently asked questions
If your insurance company won't cover your medication, you can ask for an exception or appeal the coverage decision. You can also try generics or other alternatives.
Insurance companies don't cover some medications for various reasons. Sometimes, a less expensive option becomes available, or a generic version of a branded drug is released. Other times, insurance companies drop drugs from their formulary (a list of brand and generic medicines they cover) to negotiate better deals with competing drug companies.
When you renew coverage, check whether your plan will still cover the drugs you need. You can also review any coverage materials that your plan mailed to you or check the insurer's website.
You may qualify for patient assistance and manufacturer copay programs that can help you cover costs. You can also talk to your doctor about alternatives or re-evaluate your coverage during the next enrollment period.











































