
In Illinois, you can change your health insurance carrier with Medicaid during the annual open enrollment period. This period usually runs from November 1 to January 15 each year. If you are insured by Medicaid, you will receive a letter from the Illinois Department of Healthcare and Family Services (HFS) once a year, giving you the option to change plans. You can change your health plan by calling the State's Client Enrollment Services or by visiting their website. It is important to note that you can only change your health plan once in the first 90 days of enrolling, after which you will have to wait for the annual open enrollment period.
| Characteristics | Values |
|---|---|
| Can you change your healthcare insurance carrier with IL Medicaid? | Yes, you can change your healthcare insurance carrier with IL Medicaid. |
| How often can you change your health plan? | You can change your health plan once in the first 90 days after enrollment. After that, you cannot change health plans for one year. Once each year, during the "open enrollment" period, you can change your health plan. |
| How to change your health plan? | To change your health plan, you can call Illinois' Client Enrollment Services at 877.912.8880 or visit their enrollment website. |
| What if you don't change your health plan? | If you are enrolled in a plan that is meeting your needs, you do not have to do anything. You will remain in that Medicaid plan for another year. |
| What if you don't have a medical case? | If you don't have a medical case, you can apply for an HFS Medical card for your baby by calling 1-800-843-6154 or applying online at ABE.illinois.gov. |
| What if you need to restore your coverage? | If your coverage was canceled, there may be ways to restore it or find alternative forms of health insurance. You can call Illinois Medicaid at 800.843.6154 to ask for more time to return the form or to request a new form. |
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What You'll Learn

Annual open enrollment period
In Illinois, new enrollees in Medicaid Managed Care can change their health plan once in the first 90 days. After that, they cannot change their health plan for one year, except during the annual open enrollment period. This is true for all programs except the Medicare Medicaid Alignment Initiative (MMAI), which allows enrollees to change their health plan at any time.
The annual open enrollment period is a set period each year when people can enroll in or change their health insurance coverage. It typically occurs in the fall, with the dates varying depending on the specific program and state. For example, the Annual Enrollment Period (AEP) for Medicare is from October 15 to December 7 every year, during which individuals can join, switch, or drop a plan. If no changes are made during the AEP, the current plan will automatically renew for the next year.
For Marketplace plans, the open enrollment period is usually from November 1 to January 15 or 16. During this time, individuals can renew, change, or update their plans for the upcoming year. If no action is taken by the individual, they may be automatically re-enrolled in their current plan or an alternate plan selected by the insurance company or the Marketplace.
Outside of the annual open enrollment period, changing health insurance plans is typically restricted to Special Enrollment Periods, which are triggered by specific life events or income-based qualifications. These life events can include getting married, having a new baby, moving, losing health coverage, or experiencing income changes.
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Changing plans for newborns
In Illinois, if your baby is added to your medical case in the first 90 days, they will be automatically enrolled in your health plan. You can keep your baby enrolled in your health plan, or you can switch their health plan for any reason during the first 90 days. After that, your baby will remain enrolled in that health plan for 12 months. However, you can work with your health plan to change your baby's PCP at any time.
If you do not have a medical case or are not enrolled in a health plan at the time of the baby's birth, you will receive an enrollment packet for your baby in the mail. You can apply for an HFS Medical card for your baby by calling 1-800-843-6154 or online at https://ABE.illinois.gov.
Outside of the yearly Open Enrollment Period (November 1 – January 15), you can change plans only if you qualify for a Special Enrollment Period. You qualify for a Special Enrollment Period if you've had certain life events, including having a baby.
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Special Enrollment Period
In Illinois, you and your family members may qualify for different programs under Medicaid Managed Care. The program you qualify for is based on your health condition, age, and whether or not you have full Medicaid or Medicare benefits. As a new enrollee, you can change your health plan once in the first 90 days. After that, you will not be able to change your health plan for one year. However, once a year, during the "open enrollment" period, you can change your health plan.
The Special Enrollment Period (SEP) is a period outside of the yearly Open Enrollment when you can sign up for health insurance. You qualify for an SEP if you've had certain life events, including losing health coverage, moving, getting married, having a baby, or adopting a child. You may also qualify for an SEP if your household income is below a certain amount. For instance, if you lose your Medicaid or Children's Health Insurance Program (CHIP) coverage, you may qualify for an SEP. If you lose your health coverage, you must also have had a decrease in household income or a change in your previous coverage that made you eligible for savings on a Marketplace plan to qualify for an SEP.
You may also qualify for an SEP if you faced a serious medical condition, natural disaster, or other state-level emergency that kept you from enrolling on time. For example, if you experienced an unexpected hospitalization or temporary cognitive disability, you may be eligible for an SEP. To qualify for an SEP due to a natural disaster, you must live in a county eligible to apply for "individual assistance" or "public assistance" by the Federal Emergency Management Agency (FEMA). You have 60 days from the end of the FEMA-designated incident period to complete your enrollment.
If you qualify for an SEP, you can enroll in a different plan during Open Enrollment by logging into your Marketplace account and updating your application. Then, you can enroll in a plan that meets your needs. Enroll by December 15 in a new plan for coverage to start on January 1. Alternatively, enroll by January 15 for coverage to start on February 1.
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Losing your health insurance
Explore Special Enrollment Options
If you've lost your health insurance, you may qualify for a Special Enrollment Period to sign up for a new health plan outside the usual Open Enrollment window. This period typically extends for 60 days from the loss of your previous coverage. You can use this time to explore and enrol in alternative health insurance plans, such as Marketplace plans, Medicare, Medicaid, or CHIP. Losing job-based health insurance, moving, getting married, having a baby, or adopting a child are all common qualifying life events for a Special Enrollment Period.
Consider COBRA Coverage
If you've lost your job-based health insurance, you may be able to extend your coverage under COBRA (Consolidated Omnibus Budget Reconciliation Act) for up to 18 months. This option allows you to temporarily keep the same health plan, but you may have to pay the full premium or a portion of it yourself. Contact your former employer to learn more about your eligibility and the costs involved.
Join a Spouse's or Parent's Plan
If you're under 26 and your spouse or parents have a health insurance policy, you may be able to join their plan within 30 days of losing your coverage. While this option may result in extra premium costs for them, it could be a more affordable choice for you.
Shop for a New Marketplace Plan
Losing your job-based health insurance allows you to enrol in a Marketplace plan. You can compare different plans based on your income, coverage needs, and budget. During the Special Enrollment Period, you can select a plan that meets your requirements and start your coverage promptly.
Apply for Medicaid
If you have a low income, Medicaid could be an option for obtaining free or low-cost health coverage. Many states have expanded their Medicaid programs to cover individuals below certain income levels. Check your state's guidelines to see if you qualify for Medicaid or similar programs.
Remember, it's essential to act promptly when you lose your health insurance to ensure you maintain continuous coverage. Review the options available to you, carefully considering the costs, benefits, and eligibility requirements of each choice.
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Updating your address
Methods to Update Your Address: You can update your address with Illinois Medicaid through the following methods:
- Online: Visit the official website of the Illinois Department of Healthcare and Family Services (HFS) at www2.illinois.gov/hfs/address. Look for the Report Medicaid Change of Address page and complete the address change web form.
- Phone: Call the HFS hotline at 1-877-805-5312. TTY users can call 1-877-204-1012 between 7:45 a.m. and 4:30 p.m. When calling, select Option 8 to report an address change.
Information to Provide: When updating your address, ensure that you have the following information ready:
- Your full name.
- Your Medicaid identification number (if you have one).
- Your previous address and your new address.
- The effective date of your move or the date when you need your new address to take effect.
- Frequency of Updates: It is recommended to update your address with Illinois Medicaid as soon as you have a new one. This ensures that you receive important correspondence and there are no disruptions to your health insurance coverage.
- Consequences of Not Updating: Failing to update your address with Illinois Medicaid can have the following consequences:
- You may not receive important paperwork and updates regarding your health insurance coverage.
- There could be surprises or changes to your insurance that you are unaware of, affecting your ability to see your doctor or pay for your medicine.
- In extreme cases, not receiving correspondence at your updated address could put your health insurance coverage at risk.
Additional Tips:
- If you are a provider, it is important to remind your Medicaid patients to update their addresses regularly. This helps ensure that they continue receiving the benefits they need.
- If you have a baby, you can add them to your medical case and enrol them in your health plan. You can switch your baby's health plan for any reason during the first 90 days. After that, they will remain enrolled in the same plan for one year.
Remember, updating your address with Illinois Medicaid is a straightforward and essential step to ensure you maintain access to healthcare services and avoid any disruptions to your coverage.
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Frequently asked questions
You can change your health plan once a year during the open enrollment period, which runs from November 1 to January 15. If you don't take any action during this period, you will be automatically re-enrolled in your current plan or a similar one.
You can change your health plan by updating your Marketplace application and reviewing all the plans available to you. You can also call Illinois HFS Client Enrollment Services at 877-912-8880 for help choosing a plan.
If you miss the open enrollment period, you may still be able to change your plan if you qualify for a Special Enrollment Period. This is a period outside of open enrollment when you can enroll in or change plans due to certain life events, such as losing health coverage, moving, getting married, or having a baby.











































