Alyssa Lane
AIG offers Loss and Theft Protection for mobile devices, which includes iPhones. If a phone is lost or stolen, AIG requires that the Find My app is enabled on the device at the time of the incident. This allows the owner to mark their phone as lost and helps AIG locate the device. However, there have been instances where AIG customers have faced issues with claims due to discrepancies regarding the use of the Find My app.
| Characteristics | Values |
|---|---|
| AIG Loss and Theft Protection | Available for mobile devices |
| Requirements for AIG to accept claim | Find My iPhone enabled on the device at the time it was lost or stolen |
| Other requirements | iPhone should remain associated with the owner's Apple ID throughout the claim process |
| Additional information | AIG may ask for proof of loss and photo ID |
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What You'll Learn
AIG Loss and Theft Protection for mobile devices
AIG Loss and Theft Protection offers support for customers who have lost their mobile device or had it stolen. This service is provided in partnership with Geek Squad. To make a claim, customers are asked to provide their Geek Squad Protection Plan ID (GSP#) and details of the incident, including the date and location. Proof of loss and photo ID may also be required.
AIG requires that customers with Apple devices have the Find My iPhone feature enabled at the time their device is lost or stolen. This should remain enabled throughout the claims process, and the device should stay associated with the customer's Apple ID. A screenshot demonstrating that the device is activation locked and tied to the owner's Apple ID can be used as evidence that the device was secured prior to loss. During the claims process, customers will be asked to erase their missing device, disable it, and transfer ownership before they can be issued a new device.
AIG does not appear to mark stolen phones as blacklisted. Instead, it is the customer's responsibility to mark their device as lost using the Find My app or by going to iCloud.com/find. This will allow the customer to locate their device and perform remote actions such as playing a sound, locking their device, or erasing its data.
It is important to note that some customers have expressed disappointment with AIG's Loss and Theft Protection. In one instance, a claim was denied because Find My iPhone was not enabled, even though the thief had turned off the app. Additionally, insurance plans are tied to specific devices, which can be frustrating if a customer needs to purchase a replacement.
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AIG's policy on transferring insurance from a stolen phone to a new device
AIG offers Loss and Theft Protection for mobile devices, including iPhones. This insurance plan is tied specifically to the device and cannot be transferred to another device. To make a claim, you must provide details of the incident, such as the date and location, as well as proof of loss and photo identification. Additionally, AIG requires that Find My iPhone is enabled on the device at the time it is lost or stolen and remains enabled throughout the claims process. During this process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device.
It is important to note that there have been instances where AIG has denied claims due to the inability to verify that Find My iPhone was enabled at the time of theft or loss. In these cases, customers have expressed disappointment and frustration with AIG's handling of their claims.
To ensure a smooth claims process, it is recommended to keep your Apple ID and password up to date and add an additional trusted phone number to your account for two-factor authentication. This will allow you to access Find My iPhone and receive the verification code even if your iPhone is missing.
While AIG does offer protection for lost or stolen devices, it is important to carefully review their policies and requirements to fully understand their claims process and any potential limitations or challenges that may arise.
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AIG's requirements for Find My iPhone to be enabled on a stolen device
AIG offers Loss and Theft Protection for mobile devices, including iPhones. This insurance plan is tied to a specific phone and cannot be transferred to another device. To file a claim for a stolen iPhone, AIG requires that the Find My iPhone feature be enabled on the device at the time it was stolen. This allows AIG to track the device's location and potentially recover it.
The Find My iPhone feature should remain enabled throughout the theft claim process, and the device should remain associated with the user's Apple ID. During the claims process, the user will be asked to erase their missing device, disable it, and transfer ownership before they can be issued a new device. It is important for users to remember their Apple ID and password and keep their account information up to date to ensure they can access the Find My iPhone feature.
To provide proof of theft to AIG, users may be required to show a screenshot of the Find My iPhone app, demonstrating that the device is still activation-locked and tied to their Apple ID. Additionally, AIG may require additional documentation, such as a proof of loss and photo identification, to support the claim.
It is worth noting that some users have reported issues with AIG denying their stolen phone claims, stating that the Find My iPhone feature was not enabled, even when they believed it was. In such cases, users have questioned the accuracy of AIG's assessment and suggested that the company may be using this excuse to deny claims routinely.
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AIG's claims process for a stolen iPhone
If your iPhone is covered by AppleCare+ with Theft and Loss, you can sign in with your Apple Account and file a claim for an iPhone replacement. Apple recommends that you use the Find My app or go to iCloud.com/find to mark your iPhone as lost. It is important to note that you should not remove your device from your account until your claim has been fully approved.
To begin the claims process, you can contact AIG or Apple directly. If you have a Geek Squad Protection Plan ID (GSP#), this is the quickest way for AIG to find you in their system. If you cannot locate your GSP#, they will try to use the information you provided when you purchased the plan. You should be prepared to provide details regarding the incident, such as the date and location, and you may also be asked to provide proof of loss and a photo ID. There is a one-time deductible for each approved claim, which is based on the non-discounted retail price of the device at the time of purchase.
After you have started a claim with Apple, you will need to finalize the claim with AIG. You can then contact AIG to check the status of your claim. Once your claim is approved, your lost or stolen iPhone will be permanently disabled, and you will receive a replacement. If you are overseas, AIG can ship a replacement to you, but this is subject to device availability and may take up to four business days. If you find your lost or stolen iPhone after your claim has been approved, you will not be able to use it again and will need to return it to Assurant or your nearest Apple Retail Store.
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AIG's policy on international replacement of stolen devices
AIG offers Loss and Theft Protection for mobile devices through its partnership with Geek Squad. If your device is lost or stolen, you can file a claim with AIG and they will help you get a replacement device. However, there are certain requirements that must be met for your claim to be approved.
Firstly, for AIG's Theft and Loss coverage, it is mandatory to have the "Find My" feature enabled on your device at the time it is lost or stolen. This feature should remain enabled throughout the claims process, allowing the device's location to be tracked. Additionally, the device should remain associated with your Apple ID, and you may be asked to provide proof of ownership. During the claims process, you will be required to erase your missing device, disable it, and transfer ownership before receiving a new device.
It is important to note that the process of filing a claim and obtaining a replacement device can sometimes be challenging and time-consuming. There have been reports of customers experiencing delays, confusion regarding responsibilities between AIG and Apple, and difficulties in cancelling claims. Therefore, it is advisable to carefully review the terms and conditions of AIG's Loss and Theft Protection before purchasing the insurance and understand the steps involved in the claims process.
In terms of international replacement, AIG, in collaboration with Apple, can ship a replacement iPhone to you internationally, provided that Theft and Loss coverage is available in your country. The availability of specific iPhone models and colours may vary by region. It is recommended to check with AIG and Apple to confirm the availability of international replacement services in your specific location.
To initiate the claims process, you can start by contacting AIG and providing details about the incident, including the date and location. You may also need to provide proof of loss and photo identification. After filing the claim, you will be required to finalise it on AIG's website. It is important to keep in mind that there may be a deductible fee based on the non-discounted retail price of the device at the time of purchase.
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Frequently asked questions
AIG insurance offers Loss and Theft Protection for mobile devices. If your device is lost or stolen, you can file a claim for a replacement.
You can file a claim with AIG by signing in with your Apple Account. You will be asked to provide details of the incident, such as the date and location, as well as proof of loss and a photo ID.
If you cannot locate your policy number, AIG will try to find you in their system using the information you provided at the time of plan purchase.
