Alyssa Lane
Aetna is a health insurance company that provides a range of health insurance plans, including individual and family plans, as well as group plans for businesses and organizations. They also offer additional services such as pharmacy benefits management and wellness programs. Aetna works with insurance agents and brokers who are authorized to sell their products and help craft insurance packages for clients. These agents and brokers can be contacted through the company's website, and they provide services such as quoting, compensation, and reporting.
| Characteristics | Values |
|---|---|
| Number of Members | 39 million |
| Health Plans | Individual, family, group plans for businesses and organizations |
| Additional Services | Pharmacy benefits management, wellness programs |
| States with Health Plans | 13 |
| States Licensed with Apollo Insurance Group | 8 (Arizona, Florida, Georgia, Missouri, North Carolina, Nevada, Texas, and Virginia) |
| Contact Options | Phone numbers, address, social networks, and customized options for members, employers, health care providers, and insurance agents and brokers |
| Tools | iTriage®, Aetna SmartSource℠, and Aetna Mobile for Android™ and iPhone®, Aetna Health℠ app |
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What You'll Learn
Aetna insurance agents and brokers
If you're looking for an Aetna insurance agent or broker, there are a few ways to get in contact with one. Firstly, you can contact the Aetna corporate contact centre, who can provide you with contact options for Aetna Member Services.
Another option is to use a third-party brokerage, such as Apollo Insurance Group, which is an officially licensed brokerage with agents contracted by Aetna to sell their products. Apollo Insurance Group is licensed in eight US states: Arizona, Florida, Georgia, Missouri, North Carolina, Nevada, Texas, and Virginia.
Aetna is one of the largest health insurance companies in the United States, with over 39 million members. They offer a wide range of health insurance plans, including individual and family plans, as well as group plans for businesses and organisations. They also provide additional services such as pharmacy benefits management and wellness programs.
Aetna also offers a variety of tools to help members take charge of their health, such as iTriage®, Aetna SmartSource℠, and the Aetna Health℠ app, which is available on the App Store and Google Play.
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Contacting Aetna insurance agents
Aetna offers a range of contact options for members, employers, providers, and insurance agents and brokers.
If you have a member account, you can manage your plan online. This includes checking coverage, finding doctors, filing a claim, ordering prescriptions, and sending messages.
If you don't have a member account, you can use the contact form or call the number on your ID card for personalized service. For general questions, you can call 1-888-792-3862 (TTY). They are available Monday to Friday, 7 AM to 11 PM ET, Saturday, 7 AM to 9:30 PM ET, and Sunday, 8 AM to 6 PM ET.
You can also contact Aetna CVS Health at the following numbers:
- 1-844-383-6129 (TTY: 711) - Monday to Friday, 9 AM to 8 PM ET
- 1-844-383-6130 (TTY: 711) - Monday to Friday, 8 AM to 9 PM ET
- 1-844-383-6125 (TTY: 711) - Monday to Friday, 8 AM to 9 PM ET
- 1-888-632-3862 (TTY: 711) - Monday to Friday, 8 AM to 5 PM local time
Additionally, you can contact a licensed Aetna Medicare insurance agent through Member Services.
For other contact options, you can visit the Aetna website, which provides phone numbers, addresses, and social media information.
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Apollo Insurance Group: Licensed Aetna insurance agents
Apollo Insurance Group is a licensed brokerage with agents contracted by Aetna to sell their products. Apollo Insurance Group does not charge for its services. The company's mission is to positively impact people's lives by helping them find the best possible healthcare package. Apollo Insurance Group has been around since 2010 and is located in Lee's Summit, Missouri, Chicago, Illinois, and Colmar, PA.
Apollo Insurance Group's licensed Aetna insurance agents will help you find the right plan by asking you questions to better understand your needs. They have access to all the plans that are available and can help you navigate the confusion of shopping for insurance on your own. With Apollo, you will pay the same for your insurance plans as you would if you shopped on your own.
Apollo Insurance Group offers a wide range of coverage options, including health, auto, home, life, business, and long-term care insurance. They also provide supplemental insurance options, such as accident and critical illness plans, as well as dental coverage. In addition, Apollo specializes in Medicare, life insurance, dental, and vision plans. They also have agents that are experts on Cigna health insurance.
Apollo Insurance Group is licensed in eight states with Aetna: Arizona, Florida, Georgia, Missouri, North Carolina, Nevada, Texas, and Virginia. The company has received positive reviews from customers, with many praising their responsiveness, reliability, and ability to save them money on their insurance premiums.
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Working with Aetna as an insurance agent
Aetna offers a variety of health insurance plans, including individual and family plans, as well as group plans for businesses and organizations. They also provide additional services such as pharmacy benefits management and wellness programs. Their health plans are currently available in 13 states and include dental and vision benefits, and these policies can be bundled with other Aetna products.
Aetna's Clinical Policy Bulletins (CPBs) define the company's clinical policy, but medical necessity determinations in connection with coverage decisions are made on a case-by-case basis. Members have the right to appeal coverage decisions and may request an independent external review of certain coverage denials.
Aetna provides cutting-edge tools such as iTriage®, Aetna SmartSource℠, and the Aetna Health℠ app, which make it easier for members to manage their health. The company also offers resources specifically for agents and brokers, including access to products, quoting, compensation, reporting, and certification.
By working with Aetna, insurance agents can help craft customized insurance packages that meet the unique needs and goals of their clients.
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Aetna insurance agents and CPT
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates. The company provides health benefits and health insurance plans that contain exclusions and limitations.
Aetna's website provides contact information for employers, providers, agents, and brokers. It also provides a corporate contact centre for general questions.
Aetna Clinical Policy Bulletins (CPBs) define the company's clinical policy, and medical necessity determinations in connection with coverage decisions are made on a case-by-case basis. The five-character codes included in the Aetna Clinical Policy Bulletins (CPBs) are obtained from Current Procedural Terminology (CPT®), copyrighted by the American Medical Association (AMA). CPT is a registered trademark of the AMA.
You, your employees, and agents are authorised to use CPT only as contained in Aetna Clinical Policy Bulletins (CPBs) or the Aetna Precertification Code Search Tool. This is solely for personal use in directly participating in healthcare programs administered by Aetna, Inc. Any use not authorised is prohibited, including creating any modified or derivative work of CPT, or making any commercial use of CPT.
The CPT codes are used in the context of Aetna's precertification process, which is a utilisation review to determine whether a requested service, procedure, prescription drug, or medical device meets the company's clinical criteria for coverage.
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Frequently asked questions
Yes, Aetna has insurance agents and brokers.
You can contact an Aetna insurance agent by phone, address, or social networks. You can also use the Aetna Health℠ app, which can be downloaded from the App Store or Google Play.
Aetna insurance agents can help craft the right insurance package to meet your client’s goals. They can also help you find the best possible coverage at an affordable price.
Aetna offers a wide range of health insurance plans, including individual and family plans, as well as group plans for businesses and organizations. They also provide additional services such as pharmacy benefits management and wellness programs.
