Erie Auto Insurance: Exploring The App Option

Erie Insurance offers a mobile app for customers with an online account. The app allows users to access policy information, view and download policy documents (including their ID card and DEC), stay on top of billing, make payments, view billing activity, view their claim status, and contact their local Erie agent. The app is available on the App Store and Google Play.

Erie Insurance Mobile App features

Erie Insurance offers a mobile app for customers with an Online Account to access policy information from their mobile devices. Here are some of the key features of the Erie Insurance Mobile App:

Policy Information

• View and download policy documents, including your ID card and DEC.
• Save, send, and share policy documents.

Billing

Make payments and view billing activity, including future instalments and billing documents.

Peace of Mind

• View your claim status and contact your local Erie agent.
• Access the app through a secure login.

The app also provides customers with easy access to their insurance provider, allowing them to stay connected and informed about their policy details and billing information. The app is available for download on the App Store and Google Play.

Customer reviews of the app

The Erie Insurance Mobile app has received mixed reviews from customers. On the one hand, some users have praised the app for its convenience and ease of use, giving it positive ratings. On the other hand, several customers have encountered technical issues and login problems, resulting in negative reviews.

Apple App Store Reviews:

Chastom2: "The app is fine for what it is, but why isn't there support to add the Auto ID Cards to the Apple Wallet? If I ever need access to the insurance cards, I don't want to have to go rooting around in the app to find them."

Andy452: "This is fine for a basic app to access my policies. However, my primary reason for downloading the app was to get a copy of my insurance card, but I can't add it to my Apple Wallet."

Ethan 83: "It's fine, but it doesn't support Apple Wallet. It's insane that Erie still doesn't support adding your Insurance ID Card to the Apple Wallet."

Google Play Store Reviews:

Tablet Android: "The app was always just okay. However, for two months, it has displayed an error message upon trying to log in. I have tried multiple times, deleted and redownloaded the app, cleared the cache, and even contacted customer service, but nothing changed."

Jena: "I rarely use this app, but when I do truly need it, it NEVER works! This is super frustrating. I've read replies from similar complaints, but the issue has not been resolved."

Matthew: "For two months, the app has displayed an error message upon trying to log in. I have tried multiple troubleshooting methods, but the issue persists."

In response to these reviews, Erie Indemnity Company has apologised for the issues and stated that they are working on improvements.

Erie's insurance coverage

Erie Insurance offers a mobile app for iOS and Apple devices that allows customers with an Online Account to access important policy information from their mobile device. The app enables users to view and download policy documents, including their ID card and DEC, and save, send, and share these documents. The app also allows users to stay on top of billing, make payments, and view billing activity, including future instalments and billing documents. Users can also view their claim status, contact their local Erie agent, and access the app through a secure login.

In addition to the app, Erie Insurance offers auto, home, renters, condo, business, and life insurance coverage. Erie's auto insurance coverage includes collision insurance, liability insurance, and comprehensive insurance. Collision insurance covers a user's vehicle after an accident with another vehicle or object, such as a tree or pole, which is not covered under comprehensive insurance. Liability insurance protects the user when they are responsible for an accident that injures other people or damages someone's property. This type of insurance is required in almost every state. Comprehensive insurance covers damage to a user's vehicle that is not caused by a collision, such as fire, theft, or hitting a deer. It also includes windshield and glass repairs, with most glass damage being fixed at a location convenient to the user, such as their home or workplace.

Erie's auto policy also includes other benefits, such as coverage for pets injured in an accident while riding in the user's car (up to $500 per pet and a total limit of $1000) and roadside and rental car coverage in case of a roadside emergency or the need for a rental car. Additionally, Erie offers personal item coverage for physical damage to clothing, luggage, and personal belongings inside the car (up to $350).

Erie Insurance's coverage extends to 12 states and the District of Columbia, including New York, North Carolina, Wisconsin, and Tennessee. The company is committed to serving its customers by providing "as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost."

Erie's customer satisfaction

Erie Insurance has a mobile app for iOS and iPadOS devices that allows customers with an Online Account to easily and securely access important policy information from their mobile device. The app allows users to view and download policy documents, make payments, view billing activity, contact their local Erie agent, and more.

Regarding customer satisfaction, Erie Insurance has received mixed feedback. On the one hand, the company has earned high rankings in 2024 J.D. Power customer satisfaction studies and has been recognised for its affordable prices. Additionally, over 90% of Erie's customers stay with the company year after year. On the other hand, some customers have expressed dissatisfaction with Erie's claims handling process, customer service, and communication. There have also been reports of issues with the mobile app, such as the inability to add insurance cards to digital wallets. Overall, Erie Insurance has received an average rating of 3.5 out of 5 stars on WalletHub based on user reviews.

Erie's digital tools

Erie Insurance has a mobile app that allows customers with an Online Account to access their policy information from their mobile devices. The app is available on the App Store and Google Play.

With the Erie Insurance Mobile app, customers can view and download policy documents, including their ID card and DEC. They can also save, send, and share these documents. The app allows users to make payments, view billing activity, and stay updated with future installments and billing documents. Additionally, users can view their claim status, contact their local Erie agent, and access the app through a secure login.

The app has received mixed reviews, with some users reporting functionality issues and login problems. However, Erie has been responsive to customer feedback and has indicated that they are working on improving the app.

Erie also offers the YourTurn app, which is a separate app that tracks driving habits and provides rewards for safe driving. This app is available to Erie customers and helps improve their driving habits while earning rewards.

Frequently asked questions