Paul Sanchez
Fred Loya Insurance is a specialized insurance provider that offers auto insurance to customers in 10 states, mostly in the southern and western parts of the United States. The company provides flexible payment options and competitive rates, with some customers reporting savings of over $400 per year compared to other insurance providers. However, Fred Loya has received numerous negative reviews, with complaints about poor customer service, difficulty processing claims, and limited coverage options. While the company offers basic coverage, including state-mandated insurance, comprehensive and collision coverage, and add-ons like roadside assistance, its policies may not be sufficient for all drivers.
| Characteristics | Values |
|---|---|
| Type of insurance | Auto insurance |
| Coverage | Comprehensive and collision coverage, roadside assistance, rental reimbursement |
| Customer service | In-person customer service at physical branches; limited online services |
| Customer satisfaction | Poor, with several complaints about claims processing |
| Rates | Flexible payment options, possibly below the national average |
| Coverage area | 10 states, mostly in the southern and western US |
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What You'll Learn
Fred Loya insurance reviews
Fred Loya Insurance offers auto insurance coverage for drivers seeking last-resort coverage after being turned down by other insurers. The company provides basic coverage, including state-mandated insurance, comprehensive and collision coverage, and two add-ons: roadside assistance and rental reimbursement.
Reviews for Fred Loya Insurance are overwhelmingly negative, with an average rating of 1.5 out of 5 on Yelp, indicating that most customers are generally dissatisfied. Common complaints include poor customer service, difficulty making payments, lack of transparency and accountability, and failure to reimburse or provide adequate compensation for repairs and rentals. Some reviewers have even referred to the company as "Fraud Loya".
On the other hand, a few positive reviews commend Fred Loya for its affordable prices, friendly service, and convenience.
Negative Reviews:
- Numerous reviewers report having a terrible experience with Fred Loya Insurance, characterizing the company as the “worst insurance company" they have ever encountered.
- There are multiple complaints about the company's customer service, with allegations of rude and disrespectful behaviour, providing vague and inconsistent information, and failing to respond to calls and emails.
- Several people share stories of their policies being cancelled shortly after filing a claim, and difficulties in getting their policies reinstated.
- Some reviewers mention issues with reimbursement, including not being reimbursed for missed work due to accidents, inadequate rental reimbursements, and not receiving their deductible back.
- There are also complaints about the company's claims process, with reports of long delays, ignored voicemails, and poor communication from adjusters and supervisors.
- A few reviewers mention issues with the company's website, such as problems with making online payments and discrepancies in policy expiration dates.
Positive Reviews:
- A few positive reviews mention the company's affordable prices, with one person saving over $438 a year compared to another insurer.
- Some reviewers appreciate the convenience of Fred Loya's locations, allowing them to get a quote and pay insurance while shopping for groceries.
- The company's friendly staff and willingness to work with customers to find a quote within their budget are also highlighted in some positive reviews.
Overall, Fred Loya Insurance appears to offer basic auto insurance coverage at competitive rates, but falls short in terms of customer service and claims handling, based on numerous negative reviews.
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Fred Loya's customer service
Fred Loya Insurance Group offers auto insurance with flexible payment options and affordable rates. The company has over 800 offices across the United States, including in Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, New Mexico, Nevada, Ohio, Oklahoma and Texas.
The company provides multiple ways for customers to connect with them, including telephone, email, and in-person at their local offices. Customers can file a claim by calling 1-800-880-0472 or by visiting one of their offices. The office hours are from 8:00 am to 7:00 pm (MST) Monday through Friday, and 8:00 am to 4:00 pm (MST) on Saturdays. Customers can also send a message to Fred Loya via their website or connect with a local agent by providing their zip code.
Fred Loya Insurance Group handles claims from all its subsidiaries: Loya Insurance Company, Fred Loya Insurance, and Young America Insurance. The company offers basic coverage, including state-mandated insurance, comprehensive and collision coverage, and two add-ons: roadside assistance and rental reimbursement.
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Fred Loya's insurance coverage
Fred Loya Insurance Group is a specialized insurance provider that offers auto insurance to customers in 10 states, mostly in the southern and western parts of the United States. The company advertises flexible payment options and competitive rates, and it has a wide network of physical branches for in-person customer service. However, its online services are limited, and there have been several complaints about claims processing, customer service, and reimbursement.
Fred Loya's policies offer basic coverage, including state-mandated insurance, comprehensive and collision coverage, and two add-ons: roadside assistance and rental reimbursement. Comprehensive coverage pays for vehicle repair and replacement costs in incidents other than collisions, such as theft, vandalism, or damage from falling objects, fire, or natural disasters. Collision coverage pays for vehicle repairs regardless of who caused the accident, but it does not cover expenses for another person's damaged car; these would be covered under liability insurance.
While Fred Loya's rates may be below the national average for state minimum coverage or full coverage, it's important to consider other factors when choosing an insurance company. Fred Loya has a high number of complaints and limited coverage options. The company has been described as having poor service, with customers reporting issues with claims processing, rude behaviour, and a lack of transparency and accountability.
When deciding on an insurance company, it is essential to get personalized quotes, compare coverage options, and read reviews to find the best fit for your needs.
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Fred Loya's insurance claims process
Fred Loya Insurance offers auto insurance coverage for high-risk drivers with poor driving records who may have been turned down by other insurers. The company provides basic coverage, including state-mandated insurance, comprehensive and collision coverage, and two add-ons: roadside assistance and rental reimbursement. Fred Loya's rates are advertised as flexible and potentially below the national average.
However, the company has received numerous negative reviews, with many customers reporting difficulties with the claims process. The company has gained a reputation for poor service, with an outsized number of complaints, limited coverage options, and a focus on minimizing payouts.
The claims process typically involves several steps, including reporting the incident, providing documentation, obtaining estimates, repairs, and settling the claim. Fred Loya offers digital and mobile app options for filing claims, which can expedite the initial reporting process. However, subsequent steps can be time-consuming and challenging, especially for personal injury claims, which may take several months or even over a year to resolve.
After an accident, customers may be required to visit a Fred Loya office to provide photographs or other documentation. The company may then provide a cheque for property damage, which can be used at a recommended collision centre or repair shop. Customers have the option to choose their own repair shop, but opting for a non-network shop may result in additional scrutiny and longer processing times as these shops may not be familiar with Fred Loya's specific requirements and processes.
Given the potential challenges in dealing with Fred Loya Insurance, it is often recommended to consult a lawyer, especially for personal injury claims. A lawyer can provide valuable advice, help navigate the repair and claims process, and ensure that the customer's rights and interests are protected.
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Fred Loya's insurance rates
Fred Loya Insurance is a Texas-based family-owned company that provides auto insurance in 12 states: Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma, and Texas. The company offers flexible payment options and affordable rates for drivers seeking basic coverage options, including state-mandated insurance, comprehensive and collision coverage, and add-ons like roadside assistance and rental reimbursement.
While Fred Loya's rates are not publicly available, its website advertises flexible payment options, and some customers have reported saving money by switching to Fred Loya. The company caters to high-risk drivers who may have been denied coverage by other insurers, and it offers various discounts, including multi-car, prior insurance, homeowner, and good driver discounts. Fred Loya's rates will vary based on personal factors such as age, driving history, geographic location, and vehicle type.
However, Fred Loya has received numerous negative reviews, with a high number of customer complaints registered with the National Association of Insurance Commissioners (NAIC). Customers have reported issues with claims processing, reluctance to pay out claims, and poor customer service. The company was excluded from J.D. Power's major studies and does not have AM Best financial strength ratings available, making it challenging to assess its financial stability.
When considering Fred Loya Insurance, it is essential to weigh the pros and cons and compare quotes to find the best fit for your needs. While the company offers affordable rates, its limited coverage options and high number of customer complaints are significant factors to consider.
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Frequently asked questions
Fred Loya is an insurance company that offers auto insurance to customers in 10 states, mostly in the southern and western parts of the United States.
No, Fred Loya specializes in auto insurance and does not appear to offer homeowners insurance.
Fred Loya offers state-mandated insurance, comprehensive coverage, collision coverage, and two add-ons: roadside assistance and rental reimbursement.
Fred Loya has a reputation for poor service, with many customer complaints about claims processing, limited coverage options, and rude customer service. However, it is also known for offering affordable rates and catering to high-risk drivers who may struggle to find insurance elsewhere.
Fred Loya's rates are advertised as flexible and may be below the national average for state minimum coverage or full coverage. However, it is important to consider not only rates but also the level of coverage and customer satisfaction when choosing an insurance company.
