Ikea Delivery Insurance: Covered?

IKEA does not carry delivery insurance, but it does provide a Certificate of Insurance (COI) to customers who need insurance information from the third-party delivery company. This certificate must be requested during the week of delivery (Monday to Friday) directly from the delivery company at least 24 hours before the scheduled delivery. The delivery options offered by IKEA include Small Order Shipping and Large Item Delivery, with various pricing tiers depending on factors such as weight, size, and location.

Certificate of Insurance

A Certificate of Insurance (COI) is provided to customers who require insurance information from the delivery company, based on their complex rules and regulations. This is only applicable to large item deliveries, which are performed by independent service providers.

To request a COI, you must contact the delivery company directly at least 24 hours before the scheduled delivery. This can be done during the week of your delivery (Monday through Friday only). This 24-hour notification allows sufficient time for the processing and delivery of the document.

When completing the COI request form, ensure you include the following information:

• Your name and order number
• The name of the complex (apartment, office building, etc.) and the full address
• Any additional information required by your building superintendent

Once you have completed the form, send it to the corresponding delivery company to have it on file. You will also need to attach the following to your request:

• Your order number
• Name
• Delivery date
• Building information of the contracted transport service provider for your delivery

The specific email addresses to send your COI request to are provided based on your delivery location:

• AIT: [email protected]
• Select Express: [email protected]
• RXO Logistics: [email protected]
• North American Logistics (NAL): [email protected]
• Atlanta: [email protected]
• Albuquerque: [email protected]
• T-Force: [email protected]
• JW Logistics: [email protected]

Large item deliveries

IKEA offers a delivery service by truck for large furniture items. There are four options for large item deliveries: Standard Delivery, Scheduled Doorstep Delivery, Scheduled In-Home Delivery, and Express In-Home Delivery.

Standard Delivery

Standard Delivery is the most affordable option for large items delivered to your doorstep. The delivery date is chosen by the independent delivery provider, and customers will receive a notification when this date is selected.

Scheduled Doorstep Delivery

With Scheduled Doorstep Delivery, you can choose your delivery date, which can be as early as the next day. Packages will be delivered outside your home or to the lobby of your building on the chosen date. The independent delivery provider will notify you of the 4-hour time window the night before your delivery.

Scheduled In-Home Delivery

If you choose Scheduled In-Home Delivery, your items will be delivered to a room of your choice inside your home. Prior to delivery, you must ensure there is a safe path and space for the delivery in your room of choice, as well as in hallways, staircases, and elevators, if applicable. The delivery company may refuse to deliver to the room of your choice if the product does not fit or cannot be delivered safely. If delivery cannot be made to the chosen room, the delivery company will place the products in an alternate room or a covered area outside.

Express In-Home Delivery

Express In-Home Delivery is similar to Scheduled In-Home Delivery, but with the option to get your order as early as the next day.

Additional Fees

Large items scheduled for delivery more than 14 days from the date of purchase may require an additional storage fee of up to $10 per day. If you are not present during the scheduled delivery time, you may be subject to a re-delivery fee.

Changing Delivery Information

You cannot change the delivery address once your order is placed. If you need to change the address, you must cancel your order and place a new one. You may be able to change your delivery date, depending on the product and where it is in transit.

Small order deliveries

IKEA offers small order shipping for smaller items like textiles, decorations, and accessories. Small order shipping pricing for non-IKEA Family members starts at $5 and varies based on proximity to the store, order weight, order size, and product availability. IKEA Family members can enjoy small order shipping for $5 or for free when they spend over $50. Small order deliveries are carried out by third-party vendors or "Parcel Carriers".

Parcel delivery fees are based on the size and weight of the order, starting at $6, and some orders over $50 ship for free (restrictions apply). The maximum weight for small order deliveries is 50 lbs. Once the order is shipped, you will receive an email with your tracking number(s). If you're not at home and the area is determined to be safe, the package may be left at your door, with no signature required. All small order deliveries must be delivered within the continental US and cannot be delivered to PO Boxes or APO addresses.

You will receive an estimated delivery date in your shopping cart before checking out. Please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date. Some areas may take longer due to the frequency of deliveries to the delivery zip code or other circumstances beyond IKEA's control.

You may also sign up with the assigned Parcel Carrier to receive tracking updates; please see your order confirmation email for that option.

Delivery options

IKEA offers a variety of delivery options for its customers. The delivery options can be broadly classified into two categories: small order deliveries and large item deliveries.

Small Order Deliveries

Small order deliveries are ideal for smaller items such as textiles, decorations, and accessories. The pricing for small order deliveries starts at $5 and varies based on factors such as proximity to the store, order weight, order size, and product availability. IKEA uses third-party vendors ("Parcel Carriers") to perform these deliveries. Once the order is shipped, customers will receive an email with their tracking number(s), and no signature is required upon delivery. Small order deliveries are not available for PO Boxes or APO addresses.

Large Item Deliveries

Large item deliveries are suitable for larger furniture items. As of September 12, 2022, IKEA offers four options for large order truck deliveries: Standard Delivery, Scheduled Doorstep Delivery, Scheduled In-Home Delivery, and Express In-Home Delivery. The delivery pricing covers the processing, handling, packing, and delivery of the order. IKEA uses independent service providers ("Delivery Company") to carry out these home deliveries.

Standard Delivery

Standard Delivery is the most affordable option for large items delivered to your doorstep. The pricing starts at $19. Customers will receive a separate notification when the delivery date is selected by the independent delivery provider.

Scheduled Doorstep Delivery

With Scheduled Doorstep Delivery, customers can choose their delivery date, which can be as early as the next day. The packages will be delivered outside the customer's home or to the lobby of their building on the selected date. The pricing for IKEA Family members starts at $29, while non-members will be charged a starting price of $39, varying based on proximity to the local IKEA store.

Scheduled In-Home Delivery

Scheduled In-Home Delivery allows customers to choose the day and time window for their delivery. The items will be delivered to one room of their choice inside their home. The pricing for IKEA Family members starts at $59, while non-members will be charged a starting price of $69, depending on the proximity to the local IKEA store.

Express In-Home Delivery

Express In-Home Delivery is the fastest option, with delivery available as early as the next day to one room of the customer's choice. The pricing for IKEA Family members starts at $69, and for non-members, it starts at $79, varying based on proximity to the local IKEA store.

Additional Information

It is important to note that all orders must be delivered within the continental United States, and delivery to PO Boxes or APO addresses is not available for large item deliveries as well. Customers are advised to refer to the available shipping and delivery options and corresponding prices during the checkout process, as pricing and delivery times can vary based on specific delivery zip codes, proximity to a store or distribution center, total order weight, and order size.

Delivery address changes

IKEA uses third-party vendors ("Parcel Carriers") to perform small order deliveries and independent service providers ("Delivery Company") to perform home deliveries. When you select the delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the relevant delivery company.

IKEA does not allow customers to change the delivery address once an order is placed. If the delivery address must be changed, the order will have to be canceled and replaced. However, you may be able to change your delivery date, depending on the product you ordered and where it is in transit.

If you need a Certificate of Insurance (COI), you must request it during the week of your delivery (Monday through Friday only) directly from the delivery company at least 24 hours before the scheduled delivery. When completing the form, include your name and order number, the name of the complex (apartment, office building, etc.), and the full address.

Frequently asked questions