Jeffrey Wade
Infinity Insurance Agency, Inc. offers auto insurance with multiple payment options, including recurring payments. The company specializes in providing insurance for high-risk drivers with poor driving records, credit history, or age-related concerns. Infinity offers a discount for customers who opt for electronic payments, where monthly payments are automatically drafted from their accounts.
| Characteristics | Values |
|---|---|
| Automatic payments | Yes |
| Recurring payments | Available |
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What You'll Learn
Infinity Insurance offers discounts for automatic payments
Infinity Insurance is a non-standard auto insurance company that provides coverage for high-risk drivers who may have difficulty obtaining insurance elsewhere due to their driving record. While Infinity Insurance does not offer a wide range of discounts, they do provide a discount for customers who opt for automatic electronic payments. This means that you can save money by choosing to have your monthly payments automatically drafted from your account.
Infinity Insurance also offers other discounts, such as the multi-car discount, which applies when you insure more than one car with them. They also have a safe driver discount for those with a clean driving record, showing no at-fault accidents. Additionally, Infinity offers a discount for customers who pay their entire premium upfront rather than in monthly instalments.
For commercial auto coverage, Infinity provides discounts for paid-in-full, prior coverage, general liability, multivehicle, good driver, business experience, and proof of prior insurance. They also offer low rates for foreign licenses.
Although Infinity Insurance may be a good option for high-risk drivers, it is important to consider their poor customer satisfaction ratings. They have been consistently ranked low in customer satisfaction surveys, and their claims process has been described as difficult and lengthy. Therefore, while Infinity Insurance does offer a discount for automatic payments, it is essential to weigh their advantages and disadvantages before choosing them as your insurance provider.
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Infinity Insurance's poor customer service
Infinity Insurance Agency, Inc. offers car insurance options that can be customized to meet individual budgetary and coverage needs. While the company prides itself on its customer support, reviews suggest that Infinity Insurance has poor customer service.
Infinity Insurance is a non-standard auto insurance company that caters to high-risk drivers with poor driving records or other heightened risk factors. It specializes in providing coverage for those with major driving violations, such as multiple violations or DUI convictions, who may have been turned down by other insurance companies. Due to its focus on high-risk customers, Infinity's premiums are higher to ensure they can fulfill claims payouts in the event of an accident.
Despite its commitment to customer support, Infinity Insurance consistently ranks low in customer satisfaction surveys. According to J.D. Power's customer satisfaction surveys, the company ranks last, receiving nine times more complaints than a typical insurer of its size. The National Association of Insurance Commissioners (NAIC) also highlights Infinity's high Complaint Index. Online reviews on Trustpilot give Infinity a rating of 1.2 out of 5 stars, with numerous complaints about denied claims, poor communication, and difficulties in reaching insurance adjusters.
The claims process appears to be a significant source of dissatisfaction for Infinity Insurance customers. While the company makes it easy to file a claim through its mobile app, online portal, or over the phone, many customers report struggles with getting Infinity to pay out claims. The process is described as difficult and lengthy, with policyholders potentially facing challenges in reaching the desired resolution.
In summary, while Infinity Insurance may provide coverage options for high-risk drivers, its poor customer service reputation, particularly in claims handling, is a notable concern. Potential customers should consider the trade-off between obtaining coverage and the potential challenges associated with the company's customer support.
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Infinity Insurance's high-risk driver coverage
Infinity Insurance Agency, Inc. offers car insurance options that can be tailored to meet individual budgetary and coverage needs. The company provides 100% Spanish bilingual insurance agents who are trained to answer any questions and find the best policy for customers.
Infinity Insurance is ideal for high-risk drivers who are finding it challenging to find coverage from other insurers. This includes drivers with violations on their driving record, speeding tickets, lapsed auto insurance policies, SR-22 forms, or other situations that can make it difficult to obtain insurance. Infinity's average rates tend to be higher than the national average, which is expected given that high-risk policies cost more than those for drivers with clean records.
In 2018, Infinity became a subsidiary of Kemper Auto, one of the largest specialized insurers in the nation. Post-acquisition, most auto insurance policies migrated under the Kemper brand, except in California, where more than half of Infinity's business took place. Currently, Infinity operates exclusively in California, which is one of the few states that do not allow auto insurance companies to use credit scores when determining rates.
Infinity offers a variety of packages to meet every driver's needs. Their auto insurance includes liability protection, uninsured/underinsured motorist coverage, comprehensive coverage, collision coverage, rental reimbursement, rideshare coverage, SR-22, and more. Infinity also provides a roadside assistance program called DriversClub.
While Infinity does not offer accident forgiveness, they provide competitive rates for high-risk drivers. For example, their average rates for drivers with a DUI conviction are more than 90% cheaper than the national average. Infinity also offers discounts for full-time students under 25 with good academic standing and no traffic offences. Additionally, Infinity offers a renewal discount, which increases the longer a customer stays with the company.
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Infinity Insurance's SR-22 forms
Infinity Insurance Agency, Inc. provides SR-22 insurance, a financial responsibility certificate commonly required by a state after a serious driving infraction. Not everyone will need to file an SR-22 form, but it is typically required for individuals who have been involved in serious driving violations or have had their licenses suspended or revoked. An SR-22 certificate proves that a driver carries the state's minimum required insurance limits.
Infinity Insurance Agency, Inc. will file an SR-22 form on behalf of its customers for a fee. To receive this certificate of financial responsibility, customers will need to speak with an agent by calling 1-855-420-0021. Infinity caters to high-risk drivers, so their premiums are higher to ensure they can fulfill claims payouts in the event of an accident.
Infinity Insurance Agency, Inc. offers quality car insurance options that can be customized to meet individual budgetary and coverage needs. They pride themselves on their customer support and strive to find policies for "hard-to-insure" customers, even those in need of SR-22 forms. Infinity Insurance Agency, Inc. customers can complete their transactions over the phone with the guidance of their customer service representatives. Customers with queries regarding their policies or those needing help processing their payments can call 1-855-478-3705 to connect with the customer service team.
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Infinity Insurance's commercial auto coverage
Infinity Insurance Agency, Inc. offers a range of personal and commercial auto insurance coverage options. They are committed to offering quality car insurance options that can be customized to meet individual budgetary and coverage needs.
Infinity's commercial auto coverage is ideal for small and midsize businesses. It includes coverage for cargo vans, pickups, utility trailers, cars used for delivery service, and straight and flatbed trucks.
Infinity's commercial auto coverage includes several benefits. These include low rates for foreign licenses, discounts for paid-in-full, prior coverage, general liability, multivehicle, good driver, business experience, and proof of prior insurance. They also offer multiple payment options, such as recurring payments, and automatic coverage for eligible new hires.
Additionally, Infinity provides trailer insurance options and commercial coverage for drivers with less-than-perfect driving histories. Their customers can conveniently manage their auto insurance policies through Kemper's Auto Insurance app, available on both Android and iOS.
Infinity Insurance is known for its exceptional customer support. They offer bilingual insurance agents who are trained to answer any questions and find the best policy for their customers. They also strive to find policies for "hard-to-insure" customers, including those with foreign licenses, matricula consulars, and those requiring SR-22 forms.
Overall, Infinity Insurance's commercial auto coverage provides a comprehensive range of benefits and options for businesses looking to protect their vehicles and ensure peace of mind.
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Frequently asked questions
Yes, Infinity Insurance offers recurring payment options for customers who want to set up automatic payments.
To set up automatic payments with Infinity Insurance, you can contact their customer support or your insurance agent to guide you through the process.
Yes, Infinity Insurance offers a discount for customers who opt for electronic payments, even if they can't afford to pay in full.
