Alyssa Lane
Basic USAA auto insurance does not include towing. However, for an additional fee of around $12 to $24 per year, USAA offers a roadside assistance package that includes towing services, as well as fuel delivery, tire replacement, and other emergency services. This package is only available to military personnel and their families, who are the only customers eligible for USAA insurance.
| Characteristics | Values |
|---|---|
| Cost | $12-$24 per year |
| Services Covered | Towing, fuel delivery, tire replacement, battery jumpstarts, lockout services, winching |
| Services Not Covered | Cost of fuel, replacement keys, major fixes |
| Number of Service Calls Per Year | No specific number, but coverage may be cancelled if claims are filed "excessively" |
| Availability | Only available to military personnel and their families |
| Waiting Time | 60-90 minutes |
What You'll Learn
How much does USAA roadside assistance cost?
USAA roadside assistance costs between $12 and $24 per year or between $1 to $2 per month, though exact prices may vary depending on your state and your car. USAA roadside assistance can be added to your new or existing USAA auto insurance policy.
USAA roadside assistance includes the most common emergency services, including tows, battery jumpstarts, flat tire replacements, and winching. It is important to note that USAA roadside assistance does not include the cost of fuel for fuel delivery or the cost of repair parts. Additionally, there is a cap on how many claims you can file within the policy period.
USAA roadside assistance is a good option for those looking for basic coverage at a low price. However, it is not known for its speedy response time, and the quality of service may depend on your location.
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What is included in USAA roadside service?
USAA roadside assistance is an optional coverage that is automatically offered to any member of USAA who buys a car insurance policy. It costs between $12 and $24 per year, or $1.00 to $2.00 per month, depending on your policy and location.
USAA's roadside assistance includes:
- Up to 1 hour of mechanical labor at the site of the breakdown
- Locksmith services to access your vehicle
- Towing to the nearest repair location (up to 50 miles)
- Delivery of gasoline or oil
- Jump start of battery
However, it's important to note that winching and extraction are not included in USAA's roadside services. Additionally, towing is only applicable if you're stranded on or near a public road, and locksmith services cover the fee but not the price of a new key.
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What is not included in USAA roadside service?
USAA roadside assistance is a great option for military personnel and their families, offering a range of services for a low price. However, there are some exclusions to the coverage.
Winching is not included in USAA's roadside assistance. If your car loses traction and gets stuck in mud, sand, or ice, you will need to pay for this service yourself.
USAA roadside assistance is also limited to locations on or near a public roadway. If you require assistance in an off-road location, you will need to contact another service provider.
Additionally, while USAA will cover the cost of labour for a flat tire change, you must provide the spare tire yourself. This is a standard exclusion in most roadside assistance plans.
Another exclusion to note is that while USAA will cover the cost of fuel delivery, you will need to pay for the fuel itself.
Furthermore, while USAA covers the cost of locksmith services to access your vehicle, you will need to pay for the replacement key.
Lastly, USAA's roadside assistance does not cover the cost of repair parts, replacement keys, or major fixes due to engine failure or structural damage.
It is important to carefully review the terms and conditions of any roadside assistance plan to understand the specific inclusions and exclusions.
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How to contact USAA's roadside service?
If you need to contact USAA's roadside service, you can call their toll-free number at 1-800-531-8555. This line is available 24/7 and connects you to Agero, USAA's roadside partner.
You can also log in to your account on the USAA website or use their mobile app to request breakdown services. If you are outside of the USA, you can find the relevant contact number for your location in the USAA international directory.
If you are a member of the military or a family member of someone in the military, you can add roadside coverage to your USAA auto policy for around $18 to $24 per year. This service includes towing, fuel delivery, tire replacement, lockout services, and other roadside emergency services.
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How does USAA roadside assistance compare to other providers?
USAA roadside assistance is available to military personnel and their families for an annual cost of around $12 to $24. It covers towing, fuel delivery, tire replacement, lockout services, battery jumpstarts, and on-site labour.
USAA's roadside assistance has been described as lacking when compared to AAA's extensive benefits. AAA is primarily known for its roadside assistance program, which offers more comprehensive options than most major auto insurance companies. However, USAA's roadside assistance has also received positive reviews for its low cost, with some users reporting that they have never had any issues with it.
USAA's roadside assistance is provided through Cross Country Motor Club, Inc. in most states except for Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming. In these states, services are provided by Cross Country Motor Club of California, Inc.
A comparison of USAA and AAA's roadside assistance offerings is provided below:
USAA Roadside Assistance
- Annual cost: $12 to $24
- Services included: towing, fuel delivery, tire replacement, lockout services, battery jumpstarts, and on-site labour
- Available to: military personnel and their families
- Coverage: services provided through Cross Country Motor Club in most states
AAA Roadside Assistance
- Annual cost: $38 to $171, depending on the state and chosen plan
- Services included: towing, fuel delivery, tire change, jump-start, locksmith services, battery charge for electric vehicles, trip interruption coverage, and coverage for boats and trailers
- Available to: anyone who purchases a membership
- Coverage: services provided directly by AAA or through partner companies, depending on location
In summary, while USAA's roadside assistance is a good option for military families due to its low cost and inclusion of basic emergency services, AAA's roadside assistance offers more comprehensive coverage and is available to a wider range of customers.
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Frequently asked questions
No, USAA's roadside assistance is an optional coverage you can add to your basic insurance policy for $12 to $20 per year.
USAA's roadside assistance includes towing to the nearest repair shop, jumpstarts, and lockouts.
You can request roadside assistance from USAA by calling 800-531-8555, submitting an online claim, or submitting a claim through the mobile app.
The cost of adding roadside assistance to your USAA auto insurance policy is typically $1.50 to $2.00 per month, or $18 to $24 per year.
Winching, fuel delivery, and tire changes without a spare tire are not included in USAA's roadside assistance.
