Life Insurance: Nrma's Offerings And Your Options

NRMA no longer offers life insurance or income protection insurance. On 1 April 2021, the company stopped offering new life insurance and income protection policies. However, if you have an existing NRMA life insurance policy, you can contact TAL Direct for claims, policy documents, or other queries.

NRMA stopped offering new life insurance policies in 2021

NRMA stopped offering new life insurance policies on 1 April 2021. The company also stopped offering new income protection insurance policies on the same date. This means that NRMA no longer offers life insurance or income protection insurance to new customers. However, if you already have an NRMA Life Insurance or Income Protection Insurance policy, your cover will not be affected by this change.

From 31 October 2023, NRMA will no longer be an authorised representative of TAL Direct in relation to NRMA Life Insurance and Income Protection Insurance. This means that customers with existing policies will need to contact TAL Direct for any queries or claims. NRMA Life Insurance and Income Protection Insurance products are issued by TAL Life Limited, and TAL Direct is authorised to enter into, vary or cancel insurance cover on behalf of TAL Life.

Customers can visit the TAL Direct website to make a claim, access policy documents, or ask a question. The Product Disclosure Statement (PDS) and Policy Document contain important information about the cover provided and can be obtained by calling TAL Direct.

TAL Direct can help with NRMA Life Insurance claims

If you have an existing NRMA Life Insurance policy and need to make a claim, TAL Direct can help. While NRMA stopped offering new Life Insurance policies on 1 April 2021, existing policyholders can still make a claim through TAL Direct. To make a claim, simply visit the TAL Direct website or give them a call on 1300 996 143. You can also access policy documents and get answers to any questions you may have through their website.

From 31 October 2023, NRMA Life Insurance is no longer promoted by IAL Life Pty Limited ABN 15 137 509 936 (IAL Life). Instead, it will be promoted by TAL Direct. This means that to talk to someone about an existing policy, you'll need to contact TAL Direct directly. However, this change does not impact your cover if you already have an NRMA Life Insurance policy.

TAL Direct has been authorised to enter into, vary, or cancel insurance cover on behalf of the insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848 (the insurer and TAL Life). The Product Disclosure Statement (PDS) and Policy Document contain important information that will help you understand the product, including what's covered and what's not. You can obtain a copy of the PDS and Financial Services Guide (FSG) by contacting TAL Direct.

NRMA offers a range of other insurance types, including home, travel, and business insurance

NRMA offers a range of insurance products to protect what matters most to Australians. While they no longer offer new life insurance or income protection insurance policies, they continue to provide various other insurance options, including home, travel, and business insurance.

Home Insurance

NRMA offers comprehensive home insurance packages to protect your home and its contents. Their home insurance plans include buildings and contents insurance, single item insurance, holiday rental insurance, and residential strata insurance. NRMA's home insurance provides peace of mind by safeguarding your property and belongings from unforeseen events such as damage, theft, or natural disasters.

Travel Insurance

NRMA's travel insurance plans provide coverage for domestic and international travellers. Whether you're exploring Australia or venturing abroad, their travel insurance options offer financial protection in case of unexpected events such as medical emergencies, trip cancellations, lost luggage, or flight delays.

Business Insurance

NRMA also caters to the insurance needs of businesses with their range of business insurance solutions. Their business insurance offerings include public liability insurance, professional indemnity insurance, and motor trades insurance. NRMA's business insurance helps protect companies from financial losses due to property damage, legal liabilities, and other risks associated with running a business.

In addition to these primary categories, NRMA also offers other specialised insurance products. These include motorcycle insurance, caravan insurance, alarm systems, and commercial motor vehicle insurance. With their diverse range of insurance products, NRMA aims to provide comprehensive protection for individuals, families, and businesses across Australia.

NRMA Life Insurance is no longer operating or trading

If you have an existing NRMA Life Insurance policy, this change does not impact your cover. You can continue to make claims, access policy documents, or ask questions by visiting the TAL Direct website or calling them.

NRMA Insurance used to offer life insurance products through TAL Direct, a partnership that ended on 31 October 2023. As a result, NRMA Life Insurance is no longer promoted by IAL Life Pty Limited ABN 15 137 509 936 (IAL Life). Instead, it will be promoted directly by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct).

Life Insurance products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (the insurer and TAL Life). TAL Direct has been authorised to enter into, vary, or cancel insurance cover on behalf of the insurer as if it were the insurer.

The Product Disclosure Statement (PDS) and Policy Document contain important information that will help you understand the product, including what is covered and what is not. You can obtain a copy of the PDS and Financial Services Guide (FSG) by contacting TAL Direct.

IAL Life received a commission of up to 27% inclusive of GST on each premium paid while the policy is in force for Life Insurance policies sold under the NRMA Insurance brand. This commission is included in the premium, so there is no additional cost to the policyholder.

NRMA offers customer support via phone, email, and Facebook Messenger

NRMA Insurance offers customer support via phone, email, and Facebook Messenger. The company provides a range of insurance products, including car, motorcycle, home, business, and travel insurance. However, as of April 1, 2021, NRMA stopped offering new life insurance and income protection insurance policies. Existing policyholders can still contact NRMA for support through various channels.

For general enquiries, customers can reach NRMA by calling 132 132 within Australia or +61 2 8661 7307 from outside Australia. These phone lines are operational from 7 am to 8 pm, seven days a week. NRMA also offers an interpreting service for customers who need it; this service is accessible by calling the same numbers. Additionally, NRMA provides a TTY service for hearing-impaired customers, which can be reached by calling 133 677.

Customers can also send NRMA a message via Facebook Messenger or through their website's web chat feature, which is available Monday through Saturday. For those who prefer email, NRMA can be reached at Facebook or through the website's contact form. NRMA also provides specific phone numbers and opening hours for different types of insurance claims and enquiries, including life insurance and income protection.

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