Haris Ashley
BPI Philam offers a range of insurance plans to suit your needs, including health, travel, and commuter insurance. You can manage your insurance plan, pay premiums, and access exclusive wellness services through the MY AIA portal or the Sun Life PH mobile app. To check your BPI Philam insurance, you can log in to your online account or mobile app and view your policy information and payment history. You can also contact BPI Philam's customer care centre or visit a BPI branch to speak with a Bancassurance Sales Executive for further support.
| Characteristics | Values |
|---|---|
| Customer Service Center Address | G/F BPI-Philam building, 6811 Ayala Avenue, Makati City |
| Customer Service Center Phone Number | +632) 528-5501 or 1-800-188-89100 (outside Metro Manila; Toll-free) |
| Customer Service Center Hours | Monday to Friday, 8:00 AM to 5:00 PM |
| AIA-Philam Life Customer Care Phone Number | (+632) 852-82000 |
| AIA-Philam Life Customer Care Hours | Monday to Friday, 7:30 AM to 5:00 PM, and Saturday, 8:00 AM to 12:00 NN |
| Online Payment Portal | PRUAccess |
| Online Payment Steps | Log in to PRUAccess, click "POLICY INFORMATION," click "PAYMENT PORTAL," view outstanding due dates, compute total amount to pay, accept terms and conditions, submit |
| Online Payment Options | Credit/Debit Card (Visa or Mastercard) |
| Online Payment Security | OTP sent to mobile number for verification |
| Manage Insurance Plan | My AIA mobile app or portal |
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What You'll Learn
Logging into your BPI-Philam account
If you are a new policyholder, you will need to create your account. You can watch tutorials to help you navigate and manage your policy on My AIA. You can log in using your ePlan or AIA Vitality credentials.
Once you are logged in, you can click on the Menu icon in the upper right corner of the homepage. From there, choose "My Policies". Then, go to the specific policy for which you wish to pay a premium, and click on the arrow beside the product name.
On the policy page, scroll down to the "Premium Payment Schedule" section. Here, you can select your payment method and make your payment.
You can also pay your insurance premiums online through the PRUAccess portal. Simply log in to your account, click on the "POLICY INFORMATION" module, and then the "PAYMENT PORTAL". From there, you can view your outstanding due dates, compute the total amount to be paid, and complete your payment.
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Viewing your policy information
To view your BPI Philam insurance policy information, you can log in to your account on one of several online portals. The specific portal you use will depend on your plan.
My AIA
If you have a My AIA account, you can log in to view and manage your insurance plan, pay premiums, access exclusive wellness services, and track your wellbeing with AIA Vitality. You can log in using your ePlan or AIA Vitality credentials.
PRUAccess
If you have a PRUAccess account, log in and click the 'POLICY INFORMATION' module, then click "PAYMENT PORTAL". From there, you can view a list of your outstanding due dates by clicking the 'VIEW' icon corresponding to the policy under the "ACTION" column.
Sun Life PH mobile app or My Sun Life Client Account
If you have a Sun Life PH mobile app or My Sun Life Client Account, log in and navigate to the left panel of your dashboard to see a list of your insurance policies or mutual fund accounts. From there, you can choose the policy you want to view or manage.
EPlan
BPI-Philam/AIA Philam Life offers a 24/7 Customer Portal called ePlan. Log in to ePlan, click the Menu icon in the upper right corner, then select "My Policies" from the options. From there, you can navigate to the specific policy you want to view.
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Paying your premiums
Paying your BPI Philam insurance premiums can be done through the My AIA customer portal. Here is a step-by-step guide:
Before you start
Before paying your premium, ensure your contact details are up to date so that you receive notifications on your payment transactions. You can also set up Auto-Pay to automatically charge your premiums when they are due.
Logging in
Log in to the My AIA customer portal using your existing ePlan or AIA Vitality login credentials. If you do not have an account yet, click "Register now" and enter your details.
Making the payment
Once logged in, click "Make Payment". Choose the policy that you would like to make a payment for and click "Proceed". You can then select your payment method: Credit/Debit Card or Bancnet. Key in your card details and click "Pay Now".
Payment confirmation
Wait for confirmation of your payment. If you are paying with a credit/debit card, you will have the option to receive an acknowledgement receipt via email or mobile number.
Payment extension
Note that BPI Philam offers a 30-day payment extension from your premium's due date.
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Accessing wellness services
BPI-Philam offers a range of services to help you manage your health and wellness. The MY AIA portal is your one-stop shop for all your policy, health, and wellness needs.
Through MY AIA, you can access exclusive wellness services and track your well-being with AIA Vitality. You can also manage your insurance plan, pay your premiums, and stay on top of your health and finances all in one place.
To get started, simply log in to MY AIA using your ePlan or AIA Vitality credentials. If you're a new policyholder, you can create your account by following the steps outlined on the MY AIA website.
In addition to the online portal, BPI-Philam also offers a customer service center located on the ground floor of the BPI-Philam building in Makati City. Here, you can speak to a customer service representative or a Bancassurance Sales Executive to discuss your policy and insurance queries. You can also contact the BPI-Philam Customer Care hotline at (632) 528-5501 or 1-800-188-89100 (toll-free outside Metro Manila) during business hours, Monday through Friday, 8:00 am to 5:00 pm.
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Contacting customer support
To contact customer support for BPI-Philam, you can:
- Call the BPI-Philam Customer Care hotline at (632) 528-5501 or 1-800-188-89100 (toll-free outside Metro Manila). Their operating hours are from 8:00 am to 5:00 pm, Mondays through Fridays.
- Visit the Customer Service Center located at:
10th Floor BPI-Philam Life Bldg.
G/F BPI-Philam building (formerly Ayala Life – FGU Center)
6811 Ayala Avenue, Makati City
- Visit any BPI branch and talk to a Bancassurance Sales Executive.
- Withdraw your consent by visiting BPI AIA branches, calling the Company’s contact center, or by emailing the request to [email protected].
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