Contacting Aviva Life Insurance: A Step-By-Step Guide

Aviva offers a range of options for those looking to get in touch about their life insurance policies. Customers can use the MyAviva app to manage their policies, update their personal details, and access discounts. Alternatively, they can log in to their MyAviva account online to perform these tasks. Aviva also offers a chatbot service on its website, which provides 24/7 assistance and connects customers with the appropriate support teams. For those who prefer more traditional methods, Aviva provides postal addresses for different types of life insurance policies, as well as an online form to send queries and complaints. Additionally, Aviva provides a phone number for customers who wish to discuss reducing their monthly payments or explore other options.

Aviva's MyAviva app

With the MyAviva app, you can efficiently manage your life insurance policy. It simplifies the process of making a claim, whether it's a new claim or checking on an existing one. Additionally, if you have multiple policies or joint policies, you can reach out to Aviva, and they will assist you in making the necessary changes.

The app also offers flexibility with your payments. If you're facing financial challenges due to the cost-of-living crisis, you can explore options to lower your monthly premiums by adjusting your cover or policy end date. Aviva provides a cost-of-living support scheme to assist in reducing your outgoings. Furthermore, if you're experiencing temporary cash flow issues, you may be eligible for a three-month payment deferral, giving you time to get back on your feet.

The MyAviva app empowers you to stay informed and in control of your life insurance policy. It provides a secure platform to access all your relevant information and make necessary changes. By downloading the app, you can efficiently manage your policies and take advantage of the various features and benefits offered by Aviva.

Aviva's online forms

Aviva offers a range of online forms to help customers with their queries and requests. These forms can be accessed through the MyAviva app or website. Here are some of the common scenarios where Aviva's online forms can be used:

Managing Your Policy:

Claims and Quotes:

If you need to make a claim or request a quote to amend your cover, Aviva provides online forms to initiate these processes. You can also check on the status of an existing claim through the online form.

Cancelling Your Policy:

In the event that you decide to cancel your policy, Aviva has an online form for you to complete. It is worth noting that Aviva recommends considering the impact of age on future policy costs before cancelling. If you change your mind within 30 days, your cover can be restored without extra charges, provided there hasn't been a claimable event.

Cost-of-Living Support:

Aviva understands the challenges posed by the cost-of-living crisis and offers a support scheme to reduce monthly payments. You can use their online form to explore your options and find out if you are eligible for this scheme.

General Enquiries and Complaints:

For general enquiries or complaints, Aviva provides online forms to send them your questions or concerns.

Aviva's phone support

Aviva also offers other ways to get in touch with its customer support team, including a live chat feature on its website and a MyAviva app, which allows customers to manage their policies, update their personal details, and discover discounts and offers. Customers can also fill out an online form or send an email for less urgent queries.

For customers with a life insurance policy bought through another provider, such as Friends Provident, AXA, Friends Life, Bupa Health Assurance, Royal Bank of Scotland, Natwest, or Hamilton Life, there are separate customer service phone numbers provided. These numbers vary depending on the provider and the policy number, so it is important to check the correct number before calling.

Additionally, Aviva offers a cost-of-living support scheme to help customers who are struggling to meet their monthly payments. This scheme allows customers to reduce their monthly payments by decreasing their amount of cover. To find out more about this scheme, customers can call Aviva or use the online form to explore their options.

Aviva's postal address

Life Insurance and Critical Illness Cover:

For life insurance and critical illness policies purchased after February 2015 with policy numbers starting with BPL, you can write to:

Aviva, PO Box 1550, Salisbury, Wiltshire SP1 2TW, UK

For life insurance and critical illness policies purchased before February 2015 with policy numbers ending in two letters, the postal address is:

Aviva, PO Box 2617, Romford RM1 3WF, UK

Over 50 Life Insurance:

For Over 50 Life Insurance policies purchased after February 2015 with policy numbers starting with BPL, use the following address:

Aviva, PO Box 2617, Romford RM1 3WF, UK

For all other Over 50 Life Insurance policies, the postal address is:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

Free Parent Life Cover:

The postal address for Free Parent Life Cover is:

Aviva Centre, PO Box 569, Bristol BS34 9FX, UK

Life Insurance Bought Through Friends Provident:

If you have purchased your life insurance through Friends Provident, the postal address is:

Aviva, PO Box 1550, Salisbury, Wiltshire SP1 2TW, UK

Life Insurance Bought Through AXA:

For AXA life insurance policies with a 7-character policy number starting with H, J, or L, use the following address:

Aviva, PO Box 2617, Romford RM1 3WF, UK

For AXA life insurance policies with a policy number starting with 3, write to:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

For AXA life insurance policies with a policy number starting with 2, 4, 5, 6, or 8, the postal address is the same as above:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

Life Insurance Bought Through Friends Life:

For Friends Life life insurance policies with a 10-character policy number starting with F, L, or VM, write to:

Aviva Centre, PO Box 569, Bristol BS34 9FX, UK

For Friends Life policies with a policy number starting with 3, use the following address:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

For Friends Life policies with a policy number starting with 2, 4, 5, 6, or 8, the postal address is the same as above:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

For Friends Life policies with a 7-character policy number starting with H, J, or L, the postal address is:

Aviva, PO Box 2617, Romford RM1 3WF, UK

Life Insurance Bought Through Bupa Health Assurance:

If your life insurance policy was purchased through Bupa Health Assurance and your policy number starts with H or R and has 10 characters, write to:

Aviva Centre, PO Box 569, Bristol BS34 9FX, UK

Life Insurance Bought Through Royal Bank of Scotland and Natwest:

For life insurance policies purchased through Royal Bank of Scotland and Natwest, where the policy starts with 7 numbers, the second-to-last letter is A or D, and it is 9 characters long, use the following address:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

Life Insurance Bought Through Hamilton Life:

If your life insurance policy is from Hamilton Life and starts with 6999 and is 9 characters long, the postal address is:

Aviva Centre, PO Box 582, Bristol BS34 9FX, UK

Aviva's chatbot

The chatbot offers assistance with various insurance products, including life cover and protection, critical illness cover, over 50s life insurance, income protection insurance, and free parent life cover. It can help with general enquiries, policy information requests, claims, and quote amendments. Additionally, the chatbot can provide support for cost-of-living concerns, payment changes, and policy reviews.

For those managing their policies, the chatbot is a convenient tool to make updates to personal details, such as addresses, phone numbers, and emails. It also enables users to explore various options, such as stopping a cover increase, cancelling a policy, or changing payment dates.

Frequently asked questions