Jane Dotson
Liberty Mutual Insurance can be contacted in a variety of ways. For roadside assistance, you can request help through the Liberty Mutual mobile app, on their website, or by phone. Their general customer service phone number is 1 (800) 290-8711, and they can also be reached at 1-800-2CLAIMS (1-800-225-2467) for claims. Additionally, they have a fraud line at 617-357-9500. You can also manage your policies online through their customer portal, which allows you to view and manage your policy, make payments, and access frequently asked questions. Their mailing address is Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116.
| Characteristics | Values |
|---|---|
| Phone Number | 1-800-290-8711 |
| Fraud Line | 617-357-9500 |
| Claims Line | 1-800-225-2467 |
| Address | 175 Berkeley Street Boston, Massachusetts 02116 |
| @AskLiberty | |
| App | Liberty Mutual Mobile App |
| Website | Liberty Mutual Website |
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What You'll Learn
Liberty Mutual's phone number
Liberty Mutual has several phone numbers that customers can call for different purposes. The company's general customer service phone number is 1-800-290-8711, and customer service representatives are available 24/7 to assist with things like getting a quote, billing information, or making changes to your policy. This number can also be used to cancel your Liberty Mutual insurance policy, although it is not possible to cancel online.
For policy, billing, or other service questions, you can call 800-290-7933. If you need to report insurance fraud, you can call Liberty Mutual's fraud line at 617-357-9500.
If your question pertains to the status of a claim, you can call 1-800-2CLAIMS (1-800-225-2467), which is available 24 hours a day, 7 days a week. You can also request roadside assistance through the Liberty Mutual mobile app, on the Liberty Mutual website, or by calling the customer service number.
For business insurance inquiries, you can visit Liberty Mutual's business insurance website or contact their business insurance teams directly.
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Liberty Mutual's address
Liberty Mutual has a few different addresses depending on the nature of your query.
Customer Support
For customer support, the mailing address is:
Liberty Mutual Insurance
175 Berkeley Street
Boston, Massachusetts 02116
The phone number for customer support is 1-800-290-8206. This line is open Monday to Friday from 8 am to 10 pm ET, Saturday from 8 am to 8 pm ET, and Sunday from 11 am to 5 pm ET. You can also tweet customer support at @AskLiberty.
Claims
For claims, the phone number is 1-800-2CLAIMS (1-800-225-2467). This line is available 24 hours a day, 7 days a week. You can also log in to your account to check the status of a claim.
Fraud
To report insurance fraud, call 617-357-9500 or use the fraud line, which is the same number.
Billing, Policy Changes, and Quotes
For billing, policy changes, and quotes, call 1 (800) 290-8711. You can also text 501-439-4998.
Roadside Assistance
For roadside assistance, you can request help through the Liberty Mutual mobile app or on the Liberty Mutual website.
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Cancelling a policy
Liberty Mutual offers various ways to get in touch with their customer support team. You can contact them by phone, text, or email. Their customer service representatives are available to answer any questions or concerns you may have about your policy.
To cancel your Liberty Mutual insurance policy, you will need to speak to a customer service representative by calling 800-290-8711. While you can manage most aspects of your policy online or through their mobile app, complete cancellation usually involves talking to a representative. This method will result in a callback, allowing you to avoid the initial phone queue.
Before cancelling your policy, there are a few important factors to consider:
- Always have a replacement policy in place before cancelling to avoid being left vulnerable to uninsured losses.
- Check your renewal date, as cancelling too close to a renewal date may result in automatic renewal and additional charges.
- If you are switching insurance providers, they can usually cancel your Liberty Mutual policy for you, especially for auto policies. Provide them with your Liberty Mutual policy details and the precise start and end dates for your new and old coverage.
After initiating the cancellation process, be sure to receive written confirmation that your Liberty Mutual policy has been cancelled. Keep records of all cancellation-related communications, including emails, call notes, and confirmation numbers, for at least a year. This will help you dispute any unexpected bills or coverage issues that may arise.
Additionally, be aware of the following regarding refunds:
- Liberty Mutual typically issues refunds within 7-10 business days, but some customers may experience longer waits.
- They use a short-rate cancellation calculation, retaining a slightly higher percentage of unearned premiums, typically 10-15% of the remaining policy value.
- If your refund doesn't arrive as expected, contact their billing department with your cancellation confirmation number and other relevant documentation.
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Online account management
Liberty Mutual Insurance offers online account management through its website and mobile app. By creating an online account, customers can access and manage their policies, make payments, view insurance documents, and get answers to frequently asked questions.
To get started with online account management, customers can visit the Liberty Mutual website and register for an account using their personal information and policy details. Once registered, they can log in to their account anytime, anywhere, to access various features and services.
The online account portal allows customers to view and update their policies, change their personal information, and make payments securely. Customers can also access a complete history of their insurance documents, including ID cards, which can be downloaded or printed as needed. Additionally, the website provides a convenient way to get answers to common questions, without needing to contact customer support directly.
For those who prefer managing their insurance on the go, the Liberty Mutual mobile app offers similar features. The app allows customers to request roadside assistance, make changes to their policies, and access their insurance information from their smartphones or mobile devices. The app also provides quick access to customer support options, including the ability to call or message a customer service representative if further assistance is required.
Overall, Liberty Mutual's online account management system provides a fast and efficient way for customers to stay on top of their insurance needs, offering 24/7 access to important information and the ability to make changes or updates as needed. Whether through the website or mobile app, customers can conveniently manage their policies and stay connected with Liberty Mutual from anywhere in the world.
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Roadside assistance
If you need roadside assistance from Liberty Mutual Insurance, you can request it by calling their dedicated phone number at 1-800-426-9898. This line is available 24 hours a day, 7 days a week. You can also request roadside assistance through the Liberty Mutual mobile app or on their website. Service calls can take around an hour, depending on your location and when you call.
Liberty Mutual's roadside assistance offers a variety of services, including:
- Towing (up to $200 in costs)
- Unlocking your vehicle
- Battery jump-starts
- Fuel delivery (but you must pay for the fuel)
Some services are not included in Liberty Mutual's roadside assistance. These include:
- Winching (if you get stuck in snow or mud)
- Fuel and parts (you must pay for fuel and replacement parts)
- Service for someone else's car
- Service calls over your limit of six per year
For any claims-related service needs, such as towing after an accident, you will need to call Liberty Mutual's claims phone number at 1-800-225-2467.
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Frequently asked questions
You can call Liberty Mutual at 1-800-290-8711.
The phone number for Liberty Mutual's fraud line is 617-357-9500.
You can email Liberty Mutual Insurance at AskLiberty.
You can request roadside assistance through the Liberty Mutual mobile app, on the Liberty Mutual website, or by calling 1-800-2CLAIMS.
