Prudential Life Insurance: Contacting The Right Way

Prudential Financial offers a range of services, including life insurance, annuities, and retirement plans. To get in touch with Prudential, you can call them at 1-800-778-2255, or 1-800-PRU-HELP (1-800-778-4357). They also have a retirement hotline at 1-800-621-1089. If you are outside the US, the number to call is +1 800-621-1089. You can also contact them by mail at Prudential Annuities, PO BOX 7960, Philadelphia, PA 19176, or by email at [email protected]. For those in the UK, the contact number is 0800 000 000.

Contacting Prudential Life Insurance by phone

Prudential Financial offers a range of services, including life insurance, and there are various phone numbers you can call, depending on your specific needs.

For general enquiries, you can call 1-800-PRU-HELP (1-800-778-4357). This line is open Monday to Friday, from 8 am to 9 pm ET.

If you have questions about your account, you can call 1-800-778-2255. This line is open Monday to Friday, from 8 am to 8 pm ET.

For those with policy numbers beginning with "FE", the number to call is 1-833-626-1865. This line is open during the same days and times as the previous number.

If you are calling from outside the US, the number to dial is +1 800-621-1089. This line is open on weekdays from 8 am to 6 pm ET. Spanish-speaking representatives and multilingual translators are available.

You can also call 1-844-PRU-4ALL (778-4255) if you are deaf, hearing-impaired, or have a speech disability. This line is open Monday to Friday, from 9 am to 6 pm ET.

For those with Prudential Annuities Individual Contracts, the number to call is 1-888-778-2888.

Additionally, if you are a journalist, you can contact the Prudential Communications team via email.

Contacting Prudential Life Insurance by mail

Mailing Prudential Life Insurance is a straightforward process. Here is a step-by-step guide to help you:

Prudential Financial offers various services, including life insurance, annuities, pension plans, and retirement services. The mailing address for Prudential Life Insurance may vary depending on the specific type of policy or service you have. Here are some common mailing addresses for different services:

• Prudential Annuities: For regular mail, you can send your correspondence to Prudential Annuities, PO Box 7960, Philadelphia, PA 19176. The street address for overnight mail is Prudential Annuities, 2101 Welsh Road, Dresher, PA 19025.
• Prudential Annuities Life Assurance Corporation: The mailing address for this service is Prudential Annuities Life Assurance Corporation, PO Box 7960, Philadelphia, PA 19176. The street address for overnight mail is Prudential Annuities Life Assurance Corporation, 2101 Welsh Road, Dresher, PA 19025.
• Pruco Life Insurance Company (for New York): The mailing address for Pruco Life Insurance Company of New Jersey, which serves New York, is Pruco Life Insurance Company, 213 Washington Street, Newark, NJ 07102.
• Group Life Claims: To mail correspondence related to group life claims, use the address: Prudential Insurance Company of America, Group Life Claims, PO Box 8517, Philadelphia, PA 19176.
• Prudential Payment Link: Depending on the type of payment, the mailing addresses for Prudential Payment Link are as follows:

• VUL: PO Box 856166, Louisville, KY 40285-6166
• UL: PO Box 856167, Louisville, KY 40285-6167
• Non-Monthly/Loan: PO Box 856003, Louisville, KY 40285-6160

• Prudential Headquarters: To reach the Prudential Financial headquarters, the mailing address is 751 Broad Street, Newark, NJ 07102-3777.
• Customer Service Enquiries (US): For general policy and product inquiries, you can write to the Customer Service Centre at Prudential, Lancing, BN15 8GB.
• Customer Service Enquiries (UK): For customers in the UK, you can write to Prudential at the following address for policy and product inquiries: Prudential, Laurence Pountney Hill, London EC4R 0HH.

It is always a good idea to check the Prudential website or contact their customer service team to ensure you have the most up-to-date mailing addresses for your specific needs. Additionally, when mailing any correspondence, be sure to include your policy or contract number, full name, and contact information to facilitate a prompt response.

Contacting Prudential Life Insurance online

Prudential Life Insurance offers a variety of ways to get in touch with their customer support team online.

Online Messaging Services

Prudential offers a secure online messaging service that can be used to report fraud or get help with identifying older policies. This service is available 24/7 and can be accessed by registering for an online account on their website.

Online Service Portal

Prudential's Online Service portal allows customers to manage their policies online at their convenience. Through this portal, customers can check the value of their policy, change personal details, download product information, and send secure messages to customer service.

Email

For questions about accounts, products, services, or the website, customers can send an email to [email protected]. This email is monitored Monday through Thursday, 8:00 AM to 7:00 PM ET, and 8:00 AM to 6:00 PM.

Live Chat

Prudential also offers a live chat feature on its website, where customers can chat with a virtual assistant or a customer service representative during specific hours.

Online Resources

Before contacting customer support, Prudential encourages customers to browse through their online resources, which include a self-guided help center and a comprehensive list of frequently asked questions (FAQs). These resources can be accessed through the "Contact Us" or "Help" sections of their website.

Prudential Life Insurance aims to provide multiple online channels to ensure customers can conveniently access the information and support they need.

Contacting Prudential Life Insurance in-person

Prudential has a large customer service network with multiple contact options.

Prudential has several physical locations where customers can go to receive assistance with their life insurance policies. These locations include:

• Prudential Annuities, 2101 Welsh Road, Dresher, PA 19025, USA
• Prudential Annuities Life Assurance Corporation, PO Box 7960, Philadelphia, PA 19176, USA
• Prudential Annuities Life Assurance Corporation, 2101 Welsh Road, Dresher, PA 19025, USA
• Prudential Annuities Life Assurance Corporation, One Corporate Drive, Shelton, CT 06484, USA
• Prudential Financial Headquarters, 751 Broad St, Newark, NJ 07102, USA
• Prudential plc, Prudential plc, Prudential plc, Lansing, MI 48909-4068, USA

Additional Contact Options

Prudential also offers several other ways to get in touch with their customer service team. These include:

• Phone: Multiple phone numbers are available for different departments and types of inquiries. The main customer service line is 1-800-778-2255. This line is open Monday to Friday, 8 a.m. to 8 p.m. ET.
• Mail: Mailing addresses vary depending on the specific Prudential company or department you need to contact. For example, the address for Prudential Annuities is PO Box 7960, Philadelphia, PA 19176, while the address for the Group Life Claims department is PO Box 8517, Philadelphia, PA 19176.
• Online: Customers can also manage their policies and view account information online through the Prudential website. The website also offers a self-guided help center with answers to common questions.

Contacting Prudential Life Insurance for customers outside the US/UK

If you are a Prudential customer residing outside the US, you can contact them at +1 800-621-1089 on weekdays between 8am and 6pm ET. Spanish-speaking representatives and multilingual translators are available.

If you are a Prudential customer residing outside the UK, you can call +44 1786 448844 between 8am and 6pm (GMT) Monday to Friday.

For those outside the UK, 0800 numbers are free to call from the UK, but international calls are charged at the international rate.

Prudential also offers an Online Service that allows customers to manage their policies online. This service is available 24/7 and allows customers to check the value of their policy, change personal details, download product information, and send secure messages.

Frequently asked questions