Paul Sanchez
If you're a Vodafone customer, you can opt for Device Care Insurance, which allows you to exchange or replace your device in case of loss, damage, or theft. The insurance is underwritten by Assurant Europe Insurance N.V. and is available for selected mobile devices only. The cost of insurance varies according to the device and level of cover, and you can make up to two successful claims in a 12-month period. To check if you have Vodafone insurance, you can contact their dedicated insurance team or review your plan details.
| Characteristics | Values |
|---|---|
| Provider | Assurant Europe Insurance N.V. |
| Registered address | Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands |
| Registration number | 72959320 |
| Registered with | Dutch Chamber of Commerce, De Nederlandsche Bank and Financial Markets Authority |
| Insurance cost | Depends on the device and level of cover |
| Device age | Less than 37 months old |
| Number of claims | Up to two successful claims in any 12-month period |
| Replacement devices | May come from refurbished stock |
| Accessories cover | Up to £200 |
| AppleCare Services | Not eligible for iPads, laptops, Apple Watches, or screen damage cover |
| Device exchange | Available without returning the damaged device for a fee of $299 |
| Device exchange frequency | Only one service request can be processed every 12 months |
| Device Care Insurance cost | $14.99 per month |
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What You'll Learn
Device eligibility
Secondly, not all devices are eligible for Vodafone Insurance. To check if your device is eligible, you can follow the "Get a quote" process on the Vodafone website, or contact their dedicated insurance team for more information.
It is also important to note that Vodafone Insurance is only suitable for individuals who do not have any other insurance for their device. This means that if you have an alternative insurance policy for your device, you are not eligible for Vodafone Insurance.
Additionally, Vodafone's Device Care Insurance is only available for selected mobile devices. This insurance option allows customers to return a broken phone for an exchange or replacement, regardless of the condition. However, the exchanged device may be a refurbished model and may not be the same colour or model as the original device.
Finally, it is worth mentioning that Vodafone Insurance with AppleCare Services does not cover screen damage, iPads, laptops, or Apple Watches. Therefore, if you are seeking insurance for these specific devices or types of damage, Vodafone Insurance may not be the right option for you.
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Cost of insurance
The cost of insurance for your specific device will be shown at the point of purchase. The monthly cost will vary based on your device and which level of cover you choose. Prices vary according to the device and the level of cover.
Vodafone Insurance offers two types of insurance: damage and breakdown cover, or loss, theft, damage, and breakdown cover. The monthly cost will vary depending on the chosen plan and the device. The insurance is available for selected mobile devices only. The device must be less than 37 months old.
The insurance covers accessories bought from Vodafone and worth up to £200 that are damaged at the same time as the device. The excess for each successful claim ranges from £15 to £100, depending on the device. You can make up to two successful claims in any 12-month period. If two successful claims are made within a continuous 12-month period, the policy will be cancelled.
You can also opt for Express Repair for an additional £50 when making a claim on Screen Damage cover. You are covered for trips worldwide, but replacement or repaired devices can only be sent to a UK address.
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What's covered
Vodafone Insurance, underwritten by Assurant Europe Insurance N.V., covers loss, theft, and damage to your device. If your phone has been lost or stolen, you need to inform them as soon as possible so they can block the device and SIM. You also need to report it to the local authorities and get a PULSE ID number. Accessories up to £200 purchased from Vodafone or GetGoFone are covered if lost, stolen, or damaged alongside the insured device.
Vodafone Keep Talking insurance offers coverage for phones or tablets up to $3,000 for a $10 premium. It covers the cost of repairing or replacing eligible smartphones. Keep Talking Plus offers the same coverage for phones and tablets, plus wearable devices, for $15 a month. It also includes up to $300 for replacing accessories, up to $500 for unauthorised data or call costs from a stolen device, and up to $300 towards a temporary replacement phone if you're overseas.
Vodacom Insurance Company (RF) Limited offers comprehensive or accidental damage cover for new Vodacom devices for Vodacom customers. Comprehensive cover includes loss, theft, and damage, while accidental damage cover only includes, well, accidental damage. They also offer cover for screen repairs or replacements, water damage, touchscreen damage, and camera damage or replacement.
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Making a claim
To know if you have Vodafone insurance, you can contact the dedicated insurance team on 0333 304 3346. You can also check by getting a quote for insurance and going through the quote process.
If you have insurance for your phone with Vodafone and need to make a claim, you can do so by calling 1907 from a Vodafone mobile or 1800 22 5588 from any other phone. You will need to report the loss or theft to the police as soon as possible and get a PULSE (crime reference) number. Vodafone will block the device and SIM card.
You can make up to two successful claims in any 12-month period. If two successful claims are made in a 12-month period, the policy will be cancelled. For successful claims, your excess will be added to your next airtime bill. Accessories purchased from Vodafone or GetGoFone that are lost, stolen, or damaged in the same incident as the insured device are covered up to £200.
Once your claim has been accepted, Vodafone will send you a replacement device within two working days. Standard repair takes five working days, but you can opt for Express Repair for an additional £50 when making a claim on Screen Damage cover.
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Cancelling insurance
You can cancel your insurance policy at any time by calling 1300 650 410. Your premium will only be refunded if you cancel your insurance policy within the 14-day cooling-off period, provided you have not made a claim or are not entitled to make a claim.
Your policy will also be automatically cancelled if you make two successful claims in any continuous 12-month period. Additionally, if you have an overdue bill, you won't be able to make an insurance claim, and your policy may be cancelled by the insurer in accordance with the Insurance Contracts Act 1984 (Cth).
If you are a Vodafone Australia customer, it is important to note that Vodafone is no longer selling Keep Talking Insurance products. However, if you signed up before October 5, 2021, you can continue to use Keep Talking products to cover the cost of repairing or replacing your device.
To opt out of the automatic policy renewal, you can cancel your policy at any time by contacting 1555 from a Vodafone mobile or 1300 650 410 from any phone. Your cover expires at 11:59 pm the day before your next renewal date, and once it expires, your policy will be automatically renewed for another month unless advised otherwise.
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Frequently asked questions
You can check if you have Vodafone insurance by calling their dedicated insurance team on 0333 304 3346.
Vodafone Insurance is called 'Device Care'.
The cost of Vodafone Device Care varies according to the device and level of cover. The price is shown at the point of purchase.
Vodafone Device Care covers you in the event of loss, theft or damage to your device. You can make up to two successful claims in any 12-month period.
If your phone is lost or stolen, you must call 1907 from a Vodafone mobile, or 1800 22 5588 from any other phone, so they can block the device and SIM. You must also report the loss or theft to the police as soon as possible.
