
Express Scripts by Evernorth® helps users get the right medication at the right pharmacy for the lowest possible price, depending on their plan. The platform offers a range of tools to help users manage their prescriptions and health insurance plans. This includes finding local pharmacies covered by their plan, comparing prices, and checking if their medication is covered by their plan. This article will provide a step-by-step guide on how to update your medical insurance information on Express Scripts.
| Characteristics | Values |
|---|---|
| How to update medical insurance | Log in to your account, go to Account, select Other Health Insurance, then click the Add OHI button to update your Other Health Insurance (OHI) information |
| How to find local pharmacies covered by your plan | Go to Prescriptions and select Find a Pharmacy. Enter a ZIP code, city and state |
| How to submit a pharmacy claim online | Log in to your account, navigate to the Benefits menu option and select Forms |
| How to check if your medication is covered by your plan | Ask your doctor if they're connected to Real-Time Prescription Benefit, or check using your online account or the mobile app |
| How to compare prices for your medication | Log in and select the Price a Medication tool from the dropdown menu under Prescriptions in the main menu |
| How to check if you can get your medication by home delivery | Your Other Health Insurance (OHI) must not include pharmacy benefits, the medication must not be covered by your OHI, or you must have met your catastrophic cap |
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What You'll Learn

Updating medical insurance information on your Express Scripts account
Updating your medical insurance information on your Express Scripts account is a straightforward process. Firstly, it's important to note that your Express Scripts prescription plan covers your prescription medications and supplies. If you have other health insurance (OHI) in addition to TRICARE coverage, your pharmacist will submit your prescription to both insurance plans simultaneously.
To update your OHI information, log in to your Express Scripts account, go to 'Account', then select 'Other Health Insurance'. Click the 'Add OHI' button to update your details. You can also use your online account to check pricing and coverage, as well as to submit a pharmacy claim.
If you have not yet created an online account, you can do so by clicking the Register button on the Express Scripts website. This will allow you to access features such as viewing your eligible prescriptions, receiving alerts for money-saving recommendations, and placing orders for home delivery.
In terms of finding pharmacies covered by your plan, you can use the Find a Pharmacy tool. Enter your location details, and the tool will direct you to nearby pharmacies included in your prescription plan's network.
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Finding a pharmacy that accepts your insurance plan
To update your medical insurance on Express Scripts, log in to your account and go to the 'Account' section. Then, select 'Other Health Insurance' and click the 'Add OHI' button to update your insurance information. You will also need to complete the TRICARE OHI form and mail it to the address shown on the form.
Now, to find a pharmacy that accepts your insurance plan, there are several options you can explore:
Use the Find a Pharmacy Tool:
Express Scripts provides a "Find a Pharmacy" tool on their website and mobile app. Log in to your account and go to "Prescriptions" in the main menu. From there, select "Find a Pharmacy." You can search for nearby network pharmacies by entering your ZIP code, city, and state. This tool allows you to find pharmacies that are covered by your prescription plan.
Contact the Pharmacy:
Before assuming a pharmacy accepts your insurance, it is always a good idea to contact them directly. Give them a call or visit their website to inquire about the insurance plans they accept. This way, you can confirm whether your insurance is accepted before filling your prescriptions.
Check with Military Pharmacies:
If you are a member of the military or have TRICARE coverage, you can visit tricare.mil/mtf to locate military pharmacies near you. Military pharmacies may stock your specialty drugs, and there is no cost to fill covered specialty prescriptions at these pharmacies.
Retail Pharmacies:
If you have TRICARE coverage and your medication is filled at an in-network retail pharmacy, you will pay the in-network retail copayment. However, not all retail pharmacies are network pharmacies, so be sure to verify their status before filling your prescriptions.
Home Delivery:
In some cases, you may be eligible for home delivery of your medications. If your other health insurance (OHI) does not include pharmacy benefits, your medication is not covered by your OHI, or you have met your catastrophic cap, you can submit your prescription for home delivery through TRICARE. Ask your doctor for a prescription for up to a 90-day supply and follow the submission process outlined on the Express Scripts website.
Remember, not all pharmacies are covered by your pharmacy benefits, just as not all doctors are covered by your health insurance. It is always a good idea to verify coverage before assuming that your insurance plan is accepted.
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Understanding how multiple insurance plans work together
To update your medical insurance on Express Scripts, log in to your account, go to 'Account', and select 'Other Health Insurance'. Then, click 'Add OHI' to update your other health insurance information. Complete the TRICARE OHI form and mail it to the address provided. You can also call Express Scripts for assistance.
Now, onto understanding how multiple insurance plans work together. It is perfectly legal to have two health insurance plans, but it is important to understand how primary and secondary insurance works. When you have dual health insurance, one is considered primary, and the other is secondary. The Coordination of Benefits (COB) provision specifies which plan is primary and which is secondary. The primary insurance is usually the first to cover your medical expenses, up to its coverage limits. If there are any remaining costs, the secondary insurance plan will cover them, up to its own limits. This coordination ensures that the total payout across both plans does not exceed 100% of the medical costs.
Having multiple insurance plans can offer more comprehensive coverage and greater financial protection. It can help cover normally out-of-pocket medical expenses and provide backup coverage if one plan is lost. However, it can also lead to higher costs, with dual coverage resulting in two monthly premiums and two deductibles. Additionally, claim processing can become more complex, especially for out-of-network claims.
To get the most out of dual insurance coverage, it is essential to understand how your plans work together and coordinate them effectively. Evaluate the costs, coverage, and your specific healthcare needs to determine if dual coverage is cost-effective for your situation. Stay organised and compare plan costs and benefits to find the best options for your current and future medical needs.
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Getting prescriptions delivered to your home
Express Scripts by Evernorth helps you get the right medication at the right pharmacy for the lowest possible price, depending on your plan. To get started, create your Express Scripts online account by clicking the "Register" button at the top of the page.
If your plan offers home delivery, getting started is easy. Ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts Pharmacy. You can also call the number on your prescription ID card and ask them to contact your doctor for you. Once you have registered or logged in to your account, you may see existing prescriptions in "My Medications" that are eligible for home delivery. If you have refills available, simply click to add them to your cart and place your order. Express Scripts will then contact your doctor and take care of the rest.
Standard shipping is free, but you can pay a fee to have it expedited. Pharmacists are available 24/7 by phone to answer any questions about your medication. You can also sign up for automatic refills or refill reminders so you don't miss a dose.
If you have other health insurance (OHI), you can generally not use TRICARE home delivery. However, you can if:
- Your OHI does not include pharmacy benefits
- The medication you need is not covered by your OHI
- You have met your catastrophic cap
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Checking medication prices and coverage
Express Scripts by Evernorth® helps you get the right medication at the right pharmacy for the lowest possible price, depending on your plan. To get started, create your Express Scripts online account by clicking the "Register" button at the top of the page.
You can use the Price a Medication tool to compare pricing and coverage information. If the tool is available through your plan, log in and go to "Price a Medication" under "Prescriptions" in the main menu. Select a member of your plan, enter the medication name, and search. The results will tell you whether the medication is covered and give you pricing information.
If you’re getting a new prescription, before your doctor prescribes a medication, ask if they’re connected to Real-Time Prescription Benefit so they can check for the most affordable pricing and help avoid a coverage review. You can also use your online account or the Express Scripts mobile app to check pricing and coverage.
If you’re covered by more than one insurance plan, your plans may use coordination of benefits (COB) rules to determine who will cover your costs first and how to pay the secondary claim on the secondary benefit.
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Frequently asked questions
Log in to your Express Scripts account, go to 'Account', then select 'Other Health Insurance'. Click the 'Add OHI' button to update your insurance information.
Ask your doctor if they are connected to Real-Time Prescription Benefit to check if your medication is covered by your plan. You can also use your online account or the Express Scripts mobile app to check pricing and coverage.
In general, no. You can only use TRICARE home delivery if your other health insurance (OHI) does not include pharmacy benefits, the medication you need is not covered by your OHI, or you have met your catastrophic cap.











































