
Insurance marketplace fraud can take many forms, from people asking for money to enroll in a plan to identity theft. Seniors are often targets of insurance fraud, particularly life and health insurance fraud. It is important to know how to protect yourself from fraud and what to do if you suspect it. If you suspect insurance marketplace fraud, you can report it to the relevant authorities, such as a local police department, a state department of insurance, or a dedicated fraud hotline. It is important to be vigilant and informed to protect yourself from insurance marketplace fraud.
| Characteristics | Values |
|---|---|
| How to identify insurance marketplace fraud | People asking for money to enroll in Marketplace insurance |
| People pretending to work for the government | |
| Threats of legal action if you don't sign up for a plan | |
| Requests for personal information | |
| Ads on social media offering gifts or other incentives | |
| How to protect yourself from insurance marketplace fraud | Only share personal information on authorized websites |
| Compare insurance plans carefully | |
| Add Marketplace Open Enrollment dates to your calendar | |
| Only share personal information with "navigators", "enrollment assisters", or "certified application counselors" | |
| Get health coverage information from official government websites | |
| How to report insurance marketplace fraud | Report to the Federal Trade Commission |
| Report to the New York State Department of Financial Services Insurance Frauds Bureau | |
| Report to the California Department of Insurance | |
| Report to the Health Insurance Marketplace Office of Inspector General |
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What You'll Learn
- Report fraud to the Federal Trade Commission or state department
- Don't share personal information or pay for Medicaid or CHIP coverage
- Be cautious of high-pressure visits, mail, emails, and phone calls
- Only use authorized websites for insurance quotes and enrollment
- Report fraud by an agent or broker to the Investigation Division

Report fraud to the Federal Trade Commission or state department
If you suspect insurance marketplace fraud, you can report it to the Federal Trade Commission (FTC). The FTC's Office of Inspector General (OIG) investigates reports of fraud, waste, abuse, or mismanagement within the FTC. You can file a report with the FTC at ReportFraud.gov if your report concerns the business practices of an individual, company, or entity.
Alternatively, you can mail a report to the following address:
Federal Trade Commission
Office of Inspector General
Room CC-5206
600 Pennsylvania Ave NW
Washington, DC 20580
It is important to only share sensitive information on official and secure websites. You can identify a secure website by looking for a lock symbol or "https://" in the URL. Official government websites will use the ".gov" domain.
Additionally, you can report insurance marketplace fraud to your state department. Each state has its own department responsible for investigating consumer fraud, including insurance scams. You can find your state's consumer protection office or fraud hotline by searching online or contacting your local government.
When reporting fraud, be sure to provide as much detail as possible, including any documentation or evidence you may have. You may also request confidentiality if you are concerned about your privacy. It is important to act quickly if you suspect fraud to minimize potential harm and increase the chances of recovering any lost funds.
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Don't share personal information or pay for Medicaid or CHIP coverage
Medicaid and the Children's Health Insurance Program (CHIP) provide free or low-cost health coverage to eligible low-income adults, families, children, pregnant women, the elderly, and people with disabilities. All states provide comprehensive coverage under Medicaid, while CHIP coverage differs from state to state.
When applying for health coverage through the Marketplace, it is important to be vigilant against fraud and scams. Here are some key things to keep in mind:
Don't Share Personal Information:
- Never share your personal information, such as your Social Security Number (SSN), banking details, credit card information, or personal health information, with anyone who contacts you unsolicited.
- Only share sensitive information on official, secure websites. Look for official government seals, logos, or website addresses ending in ".gov" to ensure the website is legitimate.
- If someone comes to your door claiming to be from the government or an insurance company, always ask for identification.
Don't Pay for Medicaid or CHIP Coverage:
- Neither Medicaid nor CHIP requires payment to enroll or maintain coverage. If someone asks for money to enroll you in these programs, they are likely trying to defraud you.
- Legitimate enrollment assisters will never ask for payment. They are trained and certified by the Marketplace to provide free help and are also known as "navigators" or "certified application counselors."
- No one should threaten you or your household with legal action if you do not enroll in a plan.
- Be cautious of high-pressure sales tactics, including visits, mail solicitations, emails, and phone calls from people pretending to work for the government or an insurance company.
By being cautious and only sharing personal information with verified sources, you can help protect yourself from fraud and scams when applying for Medicaid or CHIP coverage.
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Be cautious of high-pressure visits, mail, emails, and phone calls
It is important to be vigilant and cautious when it comes to high-pressure visits, mail, emails, and phone calls, as fraudsters often use these tactics to take advantage of unsuspecting individuals. Here are some key points to keep in mind:
Visits and Mail
If someone comes to your door, claiming to represent a government agency or insurance company, always ask for identification. Legitimate representatives will be happy to provide proof of their identity and affiliation. Be wary of people you did not contact who request personal information, as they may be attempting to steal your identity. It is also important to remember that legitimate enrollment assisters will not ask for money. If someone is pressuring you to make a payment on the spot, it is likely a scam.
Emails and Phone Calls
Be cautious of unsolicited emails or phone calls from individuals claiming to be from the government, your insurance company, or another official entity. These scammers may try to pressure you into providing personal or financial information, such as credit card or Social Security numbers. Remember that official representatives will not use high-pressure sales tactics or threaten you with legal action if you do not sign up for a plan. If you receive a suspicious call, ask for the caller's name, employer details, contact information, and proof of their affiliation. Compare this information to any official sources you can find, such as government websites or verified contact information.
Social Media and Online Scams
Be wary of health insurance ads on social media that offer cash, gifts, or other perks in exchange for your information. Always verify the legitimacy of any website or online form before providing personal details. Look for official government seals, logos, or website addresses ending in ".gov". Additionally, be cautious of COVID-19-related scams, where individuals may offer vaccines, testing, or vaccination cards in exchange for your financial information. Remember that legitimate vaccine sites and insurers will not ask for this information over the phone.
By being vigilant and cautious, you can help protect yourself from falling victim to insurance marketplace fraud. Always take your time to research and verify the legitimacy of any offers or requests for information. If something feels suspicious, trust your instincts and do not be afraid to ask questions or seek additional verification.
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Only use authorized websites for insurance quotes and enrollment
When applying for health coverage through the Marketplace, it is important to be cautious and vigilant to avoid falling victim to fraud. Here are some important instructions to follow:
Firstly, always use official government websites like HealthCare.gov for obtaining insurance quotes and enrollment. This website is the official source for the Marketplace, and it provides free, non-biased personal help. HealthCare.gov is managed by CMS, which oversees an Enhanced Direct Enrollment (EDE) program. This program authorizes certain insurance companies and licensed agents to use their own websites to facilitate enrollment in Marketplace-qualified health plans. While you can use these third-party websites, it is crucial to verify their security and privacy policies.
When using HealthCare.gov, be mindful of the information you provide. The Marketplace collects Personally Identifiable Information (PII) when you create an account, fill out an application, or use tools on the website. This information is used to determine eligibility, compare plans, and enroll in coverage. Your information is never sold, but it may be shared with other organizations to verify your eligibility and enrollment, such as the Social Security Administration (SSA), the Internal Revenue Service (IRS), and state Medicaid agencies.
Be cautious of anyone asking for money to enroll you in Marketplace insurance. Legitimate enrollment assisters will never ask for money. Be wary of high-pressure visits, mail solicitations, emails, or phone calls from people pretending to work for the government. No one should threaten legal action if you do not sign up for a plan. Always ask for identification if someone approaches you in person.
Additionally, be cautious when giving out personal information, such as credit card, banking, Social Security, or personal health information. No one from the government will contact you to sell an insurance plan or ask for personal identifying information. Always look for official government seals, logos, or website addresses ending in ".gov" to ensure the legitimacy of the website or entity contacting you.
By following these instructions and using only authorized websites like HealthCare.gov, you can help protect yourself from insurance marketplace fraud and ensure a safe and secure enrollment process.
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Report fraud by an agent or broker to the Investigation Division
If you suspect that an agent or broker is committing insurance fraud, you can report it to the Investigation Division of the California Department of Insurance. According to California Insurance Code section 1879.5, no person shall be subject to civil liability for filing a good faith report of suspected insurance fraud to the Department of Insurance.
- Identify Fraudulent Activity: Be vigilant and aware of potential scams or fraudulent activities. Some common red flags include people asking for money to enroll you in an insurance plan, high-pressure sales tactics, unsolicited requests for personal information, and threats of legal action if you don't sign up.
- Gather Information: If you suspect fraud, gather as much information as possible. Document any interactions you've had with the agent or broker, including dates, times, and the nature of the communication. Collect any relevant documents, emails, or messages that support your claim.
- Complete the Consumer Insurance Fraud Reporting Form: You can find this form on the California Department of Insurance website or by searching for "Consumer Insurance Fraud Reporting Form California." Fill out the form with the details of the suspected fraud, including the name of the agent or broker, their contact information, and a detailed description of the fraudulent activity.
- Submit the Form: Mail the completed form to the following address:
California Department of Insurance
Enforcement Branch Headquarters Intake Unit
2400 Del Paso Road
Suite 250
Sacramento, CA 95834
- Provide Additional Information: If you have any supporting documentation or evidence, you may include it along with your report. This can include copies of emails, letters, or any other relevant information that may assist in the investigation.
- Follow-Up: After submitting your report, you may be contacted by an investigator from the Department of Insurance for further information or clarification. Provide any additional details or insights that may help the investigation.
Remember, it is important to act promptly when reporting suspected fraud. Your report can help protect others from becoming victims of insurance fraud and ensure that those engaging in fraudulent activities are held accountable.
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Frequently asked questions
You may be experiencing insurance marketplace fraud if you are being asked to pay or provide personal information by someone who is not the insurance company you have chosen or someone you don't know. Additionally, no one should be threatening you with legal action if you do not sign up for a plan.
To protect yourself from insurance marketplace fraud, always be cautious when giving out personal information. Legitimate enrollment assisters will not ask for money. Make sure you are on an authorized website before entering any personal or contact information for a health insurance quote.
If you suspect insurance marketplace fraud, you can report it to the Federal Trade Commission or to your state's Department of Financial Services or Department of Insurance.

























