Jane Dotson
Cigna is a global health insurance provider that offers private health insurance in the United States. It is one of the largest health insurers in the country and is considered to have good health insurance, especially for those seeking a large provider network and strong integration with pharmacy benefits. Cigna offers a range of health insurance plans, including individual and family plans, Medicare Advantage plans, and supplemental health insurance. The company has received positive reviews for its network size and customer satisfaction, with an average rating of 3.84 stars out of 5. However, there are also complaints about the company, particularly regarding its customer service and affordability. Overall, while Cigna is a good option for some, it may not be the best choice for everyone, as other companies may offer more competitive rates and better customer satisfaction.
| Characteristics | Values |
|---|---|
| Customer satisfaction | Cigna has an average customer satisfaction rating of 2.8 out of 5.0 according to the National Committee for Quality Assurance (NCQA). However, 77% of customers surveyed said they found Cigna trustworthy, and 79% planned to renew their Cigna policy. |
| Affordability | Cigna's health insurance plans have average rates. Cigna's average rate for a Silver plan is $10 cheaper per month compared to UnitedHealthcare. Cigna offers better-than-average bronze and silver deductibles, but it also has high Affordable Care Act (ACA) premiums. |
| Network size | Cigna has more than 2 million relationships with healthcare providers, clinics, and facilities. Its provider network includes more than 1.5 million healthcare professionals. |
| Dental insurance | Cigna offers dental insurance plans in all 50 states and Washington, D.C. Its dental provider network includes over 89,000 providers. |
| Supplemental insurance | Cigna sells five types of supplemental health insurance plans, which are designed to provide extra coverage for specific situations. |
| Medicare Advantage plans | Cigna offers a variety of Medicare Advantage plans in 16 states and Washington, D.C. |
| Customer service | Cigna has an award-winning customer service center that is available to members 24/7 by phone, live chat, email, regular mail, and social media. |
| Financial stability | Cigna is a large and financially stable health insurer with high financial strength ratings. |
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What You'll Learn
Cigna's customer satisfaction ratings
Cigna is a global health insurance provider that offers private health insurance in ten US states. It also offers dental insurance policies, which have over 17 million members. Cigna's provider network includes more than 1.5 million healthcare professionals and it has relationships with more than 2 million healthcare providers, clinics, and facilities.
In terms of customer trust, a survey found that 77% of Cigna customers rated the company as trustworthy, and 79% planned to renew their policies. Additionally, 82% of respondents were satisfied with the company's digital experience, including its website and mobile apps. Cigna's 24/7 customer service options have also been well-received, with an award-winning call center and positive reviews for its online support.
However, there are some mixed reviews. Cigna's affordability and policy offerings have been criticized, with some customers complaining about high premiums, high deductibles, and issues with claims and coverage. Reviews on Trustpilot are more negative, with customers citing issues with customer service, delays in approval and claims processing, and aggressive sales calls.
Overall, while Cigna has received positive ratings for its network size, customer satisfaction, and trustworthiness, there are also critical reviews highlighting issues with affordability and policy offerings and customer service.
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Cigna's affordability
Cigna is a large and financially stable health insurer with a lot to offer its customers in terms of plan options and robust provider networks. It is considered to have good health insurance and is highly rated by AM Best and the BBB. Cigna offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
Cigna's dental insurance plans are also affordable, with options that bundle vision and hearing coverage. Their plans start from around $1 a day, with average monthly premiums starting at $20. Cigna's dental provider network includes over 89,000 providers and over 17 million members.
Cigna's health insurance plans for individuals and families are available in 11 states on the ACA marketplace via HealthCare.gov. Cigna has more than 2 million relationships with healthcare providers, clinics, and facilities. Cigna's plans offer virtual care starting at $0 and $0 preventive care. They also offer $0-$3 for preferred prescription drugs on most plans and access to their Patient Assurance Program.
Cigna offers better-than-average bronze and silver deductibles, but it also has high Affordable Care Act (ACA) premiums. If you regularly need healthcare and are looking for a health plan that won't cost as much when you need care, a Cigna plan could be a good choice. Cigna's complaint level is also lower than the industry average, and it has a low complaint index score of 0.79 from the National Association of Insurance Commissioners.
Overall, Cigna is a good health insurer for people seeking access to a large provider network and strong integration with pharmacy benefits. While it may not be the most affordable option compared to other companies, it does offer a range of plan options and low-cost care, making it a good choice for those seeking quality, affordable care.
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Cigna's dental insurance plans
Cigna is a good health insurance provider for people who want access to a big provider network and strong integration with pharmacy benefits. It is ranked No. 8 on Insure.com's list of the Best Health Insurance Companies for 2025, earning 3.84 stars out of 5. Cigna's dental insurance plans are also quite popular, with over 17 million members. Its dental provider network includes over 89,000 providers.
Cigna offers a wide range of dental plans, including basic preventive plans or those that include benefits for more extensive dental care. These include lower-deductible plans, higher-benefit plans, or coverage that includes vision and hearing all in one. Cigna's dental insurance plans are available to almost anyone, and coverage can start as soon as the next month. Cigna's dental plans cover one dental cleaning per calendar year, and most in-network preventive dental care, like cleanings, routine exams, and routine X-rays, is covered at 100%.
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Cigna's ACA plans
Cigna is a global health insurance provider that offers private health insurance in the United States. It provides health insurance coverage to individuals and families in 11 states on the Affordable Care Act (ACA) marketplace via HealthCare.gov. Cigna has more than 2 million relationships with healthcare providers, clinics, and facilities.
Cigna offers two types of plans on the health insurance marketplace: HMO (Health Maintenance Organization) and PPO (Preferred Provider Organization). HMO plans typically require members to seek care from providers within the plan's network, while PPO plans offer more flexibility to choose providers both in and out of the network.
While Cigna has received positive reviews for its large provider network and customer satisfaction, it is important to note that its ACA premiums are considered high. However, Cigna offers better-than-average bronze and silver deductibles, making it a cost-effective choice for those who regularly need healthcare services. Overall, Cigna is a good option for individuals and families seeking comprehensive health insurance coverage with a wide range of provider options.
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Cigna's subsidiaries
Cigna is a global health insurance provider that offers private health insurance in ten US states: Arizona, Colorado, Florida, Illinois, Kansas, Missouri, North Carolina, Tennessee, Utah, and Virginia. It is one of the largest health insurers in the US and is considered to have good health insurance. Cigna has a large provider network of more than 1.5 million healthcare professionals and over 2 million relationships with healthcare providers, clinics, and facilities. The company offers dental insurance, disability insurance, and life insurance. Cigna's subsidiaries include:
- Connecticut General Life Insurance Company
- Cigna Health and Life Insurance Company
- Cigna HealthCare of Arizona, Inc.
- Cigna HealthCare of California, Inc.
- Cigna HealthCare of Colorado, Inc.
- Cigna HealthCare of Connecticut, Inc.
- Cigna HealthCare of Florida, Inc.
- Cigna HealthCare of Georgia, Inc.
- Cigna HealthCare of Illinois, Inc.
- Cigna HealthCare of St. Louis, Inc.
- Cigna HealthCare of Indiana, Inc.
- Cigna HealthCare of North Carolina, Inc.
- Cigna HealthCare of New Jersey, Inc.
- Cigna HealthCare of South Carolina, Inc.
- Cigna HealthCare of Tennessee, Inc.
- Cigna HealthCare of Texas, Inc.
- Life Insurance Company of North America
- Cigna Life Insurance Company of New York
Cigna is ranked No. 8 among Insure.com's 2025 Best Health Insurance Companies, earning 3.84 stars out of 5. The company has a strong 3.24 out of 5 stars rating from the National Committee for Quality Assurance (NCQA), which evaluates healthcare plans based on member satisfaction, among other factors. Cigna received a very good complaint index score of 0.79 from the National Association of Insurance Commissioners (NAIC), indicating that it received fewer complaints than typical for a company of its size.
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Frequently asked questions
Cigna has an award-winning customer service centre that is available to members 24/7. The company offers customer service via phone, live chat, email, regular mail, and social media. However, Cigna has received an equal amount of positive and negative reviews, with an average customer satisfaction rating of 2.8 out of 5.
Cigna offers a variety of Medicare Advantage plans, Accident Injury plans, Critical Illness plans, and Hospital Care plans. The company also provides dental, vision, and pharmacy insurance. Cigna offers two main types of health plans: HMO and PPO.
Cigna is ranked No. 8 among Insure.com's Best Health Insurance Companies for 2025, earning 3.84 out of 5 stars. The company has high financial strength ratings and a large provider network of over 1.5 million healthcare professionals. However, Cigna's plans may be more expensive than other companies, and it may not offer as many plan options.
Cigna's plans have average rates, and the cost will depend on the specific plan and location. The company offers a variety of plan options, including Bronze and Silver deductibles, which are better than average. Cigna's average rate for a Silver plan is $10 cheaper per month compared to UnitedHealthcare.
Cigna is a well-established, financially stable, and trusted health insurance provider. The company offers robust provider networks, convenient customer service options, and strong integration with pharmacy benefits. Cigna also has a low complaint level compared to the industry average.
