Jane Dotson
USAA insurance is generally well-regarded, with high customer satisfaction ratings and competitive rates. However, it is important to note that USAA insurance is only available to active military personnel, veterans, and their families. USAA's car insurance rates are typically lower than the national average, and they offer a variety of coverage options and discounts for qualifying policyholders. USAA also provides homeowners insurance, which has received positive reviews for its comprehensive coverage options and reasonable premiums. Overall, USAA is a good choice for those who are eligible for its services, offering affordable rates and customizable coverage options.
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What You'll Learn
USAA's car insurance rates
USAA's average annual rate for low-mileage drivers (those who drive 7,000 miles per year) is 38% lower than the national average for this category. USAA's average annual premium for high-mileage drivers (those who drive 14,000 miles annually) is $733 lower than the study average. USAA's rates are also competitive for drivers with a less-than-perfect driving record. USAA has the second-lowest average car insurance rate for drivers with a traffic ticket on their record, at $1,457 a year. USAA also has the second-cheapest rate for drivers with an at-fault accident, at $1,658 a year.
USAA's rates are also favourable for married 60-year-old drivers, with sample costs 36% lower than the national average for female senior drivers and 37% lower for males. USAA's rates are also competitive for those seeking full coverage, with an average cost of $2,068 per year, compared to the national average of $2,680.
It is worth noting that USAA's insurance is only available to active military, veterans, and their families. USAA has consistently ranked highly for customer satisfaction, with a score of 4.7 out of 5, and the highest score of 5 out of 5 in a consumer survey. USAA also offers a range of discounts and additional services, such as roadside assistance, rideshare coverage, and accident forgiveness.
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Customer satisfaction
USAA insurance is generally well-regarded by its customers, with high ratings for customer satisfaction. In a 2024 NerdWallet survey, USAA customers gave the company an overall satisfaction score of 80 out of 100, which is slightly higher than the average score of 79 among 11 insurers. USAA also had fewer complaints than expected relative to its size, according to data from the National Association of Insurance Commissioners.
USAA's home insurance has also received high marks, with a Bankrate Score of 4.7 out of 5. This score takes into account factors such as customer satisfaction, coverage options, and financial strength. USAA's home insurance offers standard coverage types, including dwelling, personal property, additional living expenses, and liability coverage, and can be personalized to include options like home-sharing coverage and earthquake coverage.
USAA's auto insurance has also been rated highly for customer satisfaction. In a US News survey, most USAA customers reported being "somewhat satisfied" or "completely satisfied" with the company's customer service. Additionally, 73% of customers were "very likely" to renew their USAA policy, and 54% were "very likely" to recommend the company to others. USAA's auto insurance rates are also lower than the national average, making it a cost-effective option for its target demographic of military members and their families.
However, there are some mixed reviews regarding USAA's customer service and claims handling process. While some customers praise the company's low prices and excellent claims handling, others have reported poor customer service, delays in claims processing, and unsatisfactory settlement offers. Some customers have also expressed concerns about unexpected increases in insurance rates and issues with banking services.
Overall, USAA consistently ranks high for customer satisfaction, particularly for its home and auto insurance offerings. While there may be some areas for improvement, USAA's commitment to serving military members, veterans, and their families remains a key advantage for this demographic.
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Eligibility
USAA insurance is primarily for military members, veterans, and their families. However, eligibility rules can sometimes be confusing and depend on the specific type of insurance.
USAA insurance is designed for current and former military members. This includes retired and honorably discharged veterans, as well as National Guard and Reserve members. Pre-commissioned officers or cadets, such as ROTC participants, academy students, warrant officers, or midshipmen, are also eligible.
Immediate family members of military members and veterans are also eligible for USAA insurance. This includes spouses, unmarried former spouses, and children of USAA members. Grandchildren can qualify if both their parents and grandparents are USAA members. Widows, widowers, and unremarried former spouses of USAA members who had USAA insurance while married are also eligible.
It's important to note that children and grandchildren of deceased military members are only eligible if their parents or grandparents were USAA members while alive. Additionally, siblings of USAA members are generally not eligible for coverage.
To verify eligibility, family members must provide their Social Security Number and their military relative's USAA number. Spouses need to present a marriage certificate, while children of USAA members must provide a birth certificate listing the name of the parent who is a USAA member. Widowed or divorced spouses may need to provide additional documentation, such as a death certificate or divorce decree mentioning USAA insurance coverage during the marriage.
While USAA primarily serves the military community, some civilians may also be eligible for USAA insurance. The key to determining eligibility for non-military individuals is their relationship to a USAA member. If a civilian's parent is a USAA member, they may qualify for membership, even if they have no military connection.
Insurance Products
USAA offers a range of insurance products, including auto insurance, homeowner's insurance, life insurance, renter's insurance, and more. They also provide banking and investment services, such as checking and savings accounts, credit cards, mortgages, and financial planning.
It's important to note that eligibility requirements may change, so individuals should go through USAA's quote process and enter their specific information to determine their eligibility.
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Discounts
USAA offers a range of discounts to help policyholders save money on their premiums. While the availability of these discounts varies by state, some of the stand-out savings opportunities include:
Military On-Base Discount
If you garage your car on a military base, you could save up to 15% on your comprehensive coverage.
Annual Mileage and Storage Discounts
Military members may drive fewer miles than average, so USAA offers a discount for low annual miles or if you put your vehicle in storage. For example, USAA's average annual rate for low-mileage drivers (7,000 miles per year) is 38% lower than the national average. In addition, USAA offers a 15% discount if you store your car at a military installation.
Family Discount
Drivers whose parents have a USAA auto policy could save up to 10% on their own auto policy.
SafePilot
Drivers can save up to 30% through USAA's telematics-based discount, SafePilot.
Bundling Discount
If you bundle your auto insurance with a USAA home insurance policy, you could save up to 10% on your annual premium.
MyUSAA Legacy Discount
If you were named on your family's USAA insurance policy, are under 25 years old, and have had no major violations in the three years before getting your own policy, you could save 10% on your auto insurance.
Good Student Discount
High-achieving students can enjoy lower rates, but this discount isn't available in Hawaii or North Carolina.
Clean Driving Record Discount
Safe driving over five years can lead to rate reductions, rewarding your responsible habits on the road.
Driver Education Course Discount
Finishing a defensive driving or driver training course may result in savings. However, check with your agent for eligibility, as it isn't available in all locations.
New Car Discount
If you own a car less than three years old, you might qualify for a lower rate thanks to its enhanced safety features.
Safe Driving Discount for Seniors
USAA does not offer senior-specific discounts, but older drivers benefit from safe driver discounts, lower rates for reduced mileage, and up to 60% savings for vehicle storage.
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Homeowners insurance
USAA homeowners insurance has received generally positive reviews, with high ratings from third-party agencies like AM Best, J.D. Power, and Forbes Advisor. It is highly rated for its value, customer service, and claims handling, with policyholders reporting high levels of satisfaction. USAA is also praised for its competitive pricing, with rates below the national average.
USAA's average annual homeowners insurance cost is $1,790, according to NerdWallet's rate analysis, though other sources give a figure of $1,954 per year. This is still significantly lower than the national average of $2,110 or $2,584 per year. USAA's rates are particularly competitive for military members, with some reporting it to be the lowest cost for all property types. The company offers policies to active-duty military members, veterans, and their families, with special benefits for this group, such as deductible-free coverage for uniforms and coverage of up to $10,000 worth of belongings destroyed in a war.
USAA's standard homeowners insurance policy covers the cost of rebuilding or repairing your home, including your primary home and anything attached to it, such as a garage, deck, or porch. The company also provides replacement cost coverage as standard, meaning they pay to replace the item without considering depreciation. This is unusual, as most insurers offer this only as an add-on.
However, there are some exclusions to USAA's homeowners insurance coverage. For example, it does not include sheds, detached carports, or other structures not directly attached to the home. Additionally, it does not cover damage caused by floods, earthquakes, or water and sewage backup (unless endorsed).
USAA offers various discounts through its perks program, including on hotels, rental cars, and cruises. Some of the specific insurance discounts offered by USAA include a multi-policy discount of up to 10% for buying auto insurance with your home insurance policy, and a protective device discount of up to 5% for having security or safety devices such as a monitored fire alarm or home security system.
While USAA has mostly positive reviews, some members have reported problems with getting their claims resolved and a lack of communication from representatives. It's important to note that individual experiences may vary, and it's always recommended to compare quotes and coverage options from multiple insurers before choosing a policy.
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Frequently asked questions
USAA is rated highly for customer satisfaction and affordability. USAA is rated 4.7 out of 5 by US News, 5 out of 5 by NerdWallet, 3.5 out of 5 by WalletHub, and 3.7 out of 5 by J.D. Power.
USAA is rated highly for its homeowners insurance, receiving 4.9 out of 5 stars from US News. Amica and USAA are two of the highest-rated homeowners insurance companies by US News.
USAA insurance is only available to members of the military, veterans, and their families.
