Haris Ashley
Passport by Molina Healthcare is a Medicaid health plan that provides quality health care to eligible families, seniors, and people with disabilities in Kentucky. To apply for Passport insurance in Kentucky, individuals must first be enrolled in the Kentucky Medicaid program. To determine eligibility and enroll, individuals can fill out an application online at kynect.ky.gov. Passport is one of five private companies that manage healthcare for Kentuckians covered by Medicaid, an $11.5 billion program primarily funded by the federal government.
| Characteristics | Values |
|---|---|
| How to apply | Apply for Medicaid by visiting kynect.ky.gov or calling the Kentucky Department for Community Based Services (DCBS) at (855) 306-8959 or Kynect at (855) 469-6328 TTY: (855) 326-4654. |
| Who is eligible | Low-income people, families and children, pregnant women, seniors, and people with disabilities. Must be a resident of Kentucky and a U.S. citizen, lawful permanent resident or have legal status. |
| What does it cover | Doctor visits, hospital stays, prescriptions, lab tests, x-rays, annual exams, pediatric vision and dental coverage, behavioral health services, and more. |
| Extra benefits | Dedicated customer service, free virtual care services through Teladoc, and access to an online library of behavioral health videos through PsychHub. |
| Contact | Call Passport at (833) 576-1813, TTY 711. |
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What You'll Learn
Who is eligible for Medicaid in Kentucky?
Kentucky Medicaid, administered by the Kentucky Cabinet for Health and Family Services' Department of Medicaid Services, provides healthcare benefits for low-income individuals of all ages. There are three main categories of Medicaid long-term care programs for which Kentucky residents may qualify:
- Institutional / Nursing Home Medicaid: An entitlement program that provides benefits exclusively in nursing homes. All eligible individuals receive assistance. Single applicants must have an income under $2,901 per month and assets under $2,000, and they must require a nursing home level of care. If only one spouse of a married couple applies, only their income is counted.
- Medicaid Waivers / Home and Community-Based Services (HCBS): This is not an entitlement, and services are provided at home or in adult day care to delay or prevent nursing home admissions. This program includes personal care, respite care, and meal delivery, with the option to hire family caregivers.
- Regular Medicaid / Aged, Blind, and Disabled (ABD): An entitlement program offering various long-term care services, such as personal care assistance. SSI recipients are automatically eligible for Regular Medicaid, including long-term services and supports, if they meet the functional need criteria. In 2025, the SSI pathway allows an individual income of up to $967 per month and a couple's income of up to $1,450 per month. The asset limit is $2,000 for an individual and $3,000 for a couple.
Additionally, Kentucky offers multiple pathways to Medicaid eligibility, including the Spend Down Program, Qualified Income Trusts (QIT), Asset Spend Down, and the Program of All-Inclusive Care for the Elderly (PACE).
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How to apply for Medicaid
To apply for Medicaid in Kentucky, you must be a resident of the state and either a U.S. citizen, a lawful permanent resident, or have legal status. Medicaid is a government-funded health insurance program that provides free medical coverage for eligible low-income people, families, children, pregnant women, seniors, and people with disabilities.
To apply for Medicaid in Kentucky, you can follow these steps:
- Gather the necessary information: This includes employer and income information (such as household monthly income, pay stubs, and W-2 forms), social security numbers or document numbers for each household member applying, dates of birth for each member, and immigration information if applicable (some non-citizens may qualify depending on state rules).
- Visit the kynect benefits website (kynect.ky.gov) or call Kynect at (855) 459-6328 (TTY: 711). You can also call the Kentucky Department for Community Based Services (DCBS) at (855) 306-8959 or (855) 326-4654 (TTY). Enrollment is open all year, and the application process should take around 30 minutes to complete.
- Complete the application form: Provide the information you gathered in step 1. You can apply for Medicaid at any time, and it is recommended to allow around 30 minutes to complete the application.
- Wait for a response: Once you submit your application, the Kentucky Department for Community Based Services (DCBS) will review it and determine your eligibility for Medicaid benefits. If you are eligible, they will inform you, and you can then choose your health plan.
If you have any questions or need assistance during the application process, you can contact the Medicaid offices or seek help from organizations like Molina Healthcare, which offers the Passport Health Plan. They can guide you through the enrollment process and provide additional benefits and dedicated customer service.
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Enrolling in the Passport Medicaid plan
There are three ways to enroll in the Passport Medicaid plan:
- Call Passport at (833) 576-1813, TTY 711. They will guide you through the enrollment process.
- Go online to www.kynect.ky.gov. Here, you can apply for Medicaid and, once approved, select Passport as your health plan.
- Call Kynect at (855) 459-6328, TTY 711. They can assist you with the application process.
Additionally, you can call the Kentucky Department for Community-Based Services (DCBS) at (855) 306-8959 or Molina Healthcare at 1-844-778-2700 to initiate the enrollment process and receive further guidance.
Passport Medicaid offers a range of benefits, including doctor visits, hospital stays, prescriptions, lab tests, and x-rays. It also provides extra advantages, such as 24/7 virtual care, a free cellphone plan, gift cards for healthy choices, and behavioral health support.
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Benefits of Passport Medicaid
Passport Medicaid is a health plan that has been providing Medicaid-managed care services in Kentucky since 1997. The plan is committed to putting its members first and helping them feel their best. Here are some of the key benefits of Passport Medicaid:
Additional Benefits
Passport Medicaid offers extra benefits beyond standard Medicaid coverage. These additional benefits can include money-saving advantages and easy access to medical treatment.
Transportation Allowance
The plan provides an allowance for non-emergency transportation, which can be used for ride-hailing applications, taxi services, bus passes, rail cards, or other forms of public transit. This benefit is especially useful for members who need assistance with transportation to medical appointments or other health-related travels.
Dental Coverage
Passport Medicaid covers additional dental benefits that Original Medicare does not typically include. This coverage includes preventive dental services such as routine dental exams, dental cleanings, and dental x-rays.
Guided Care
For those with Medicare Advantage or both Medicare and Medicaid (D-SNP), Guided Care may be available. This benefit provides members with a Guided Care provider, who can assist in managing serious illnesses or conditions and help make healthcare choices.
Provider Collaboration
Passport Health Plan works collaboratively with providers to ensure members receive good healthcare. Decisions about member care are based on their specific needs, and the plan does not incentivize providers or staff to deny necessary care, tests, or treatments.
Community Impact
Passport Medicaid is dedicated to positively impacting the health of the communities it serves. Through partnerships and investments, the plan aims to bring initiatives like the West Louisville Health and Wellbeing Campus to life, improving the health and wellbeing of its members and the community at large.
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Contacting Passport
To contact Passport, you can use the following methods:
Phone
You can call the Passport office at (833) 576-1813, or TTY 711. They will be able to help you enrol in the Passport Medicaid plan.
Post Office
The U.S. Postal Service has launched the USPS Retail Customer Appointment Scheduler (RCAS) tool, which allows customers to schedule appointments to apply for a passport. The RCAS tool can be found at http://www.usps.com/scheduler.
In-Person
The Christian County Clerk's Office can be contacted in person for any questions concerning passports. Their phone number is 270-887-4107. The passport office is located on the main floor of the Christian County Courthouse in Room 15.
Online
You can enrol online at www.kynect.ky.gov or call Kynect at (855) 459-6328, TTY 711.
For U.S. Postal Service media resources, you can visit the USPS Newsroom. For reporters, there is also a local contacts list available.
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Frequently asked questions
Passport is one of five private companies that manage health care for Kentuckians covered by Medicaid. It is the second-largest of the five, managing health care for about 315,000 Medicaid enrollees.
To be eligible to receive Passport Health Plan benefits, you must be enrolled with the Kentucky Medicaid program. You can fill out an application online at kynect.ky.gov.
Medicaid from Passport delivers expert care from quality doctors, along with extra benefits and dedicated customer service. Basic Medicaid covers core medical services, including doctor visits, hospital stays, prescriptions, lab tests, and x-rays. Passport Medicaid provides additional benefits to help you stay healthy and save money.
