Jeffrey Wade
Goosehead Insurance is a fast-growing insurance company that has been disrupting the insurance industry since 2003. They are committed to finding the best policies and rates for their clients by uniting top talent from diverse backgrounds. The company offers a range of career opportunities, including client services, sales, and insurance account executive positions. Goosehead also provides the opportunity to become a franchise owner and start your own business. They offer access to their industry-leading technology, superior back-office support, and world-class customer service. To become a Goosehead Insurance agent, individuals must be dedicated and customer-focused, with a passion for client interaction and strong problem-solving skills.
| Characteristics | Values |
|---|---|
| Company Culture | Servant Leadership, Collaboration, Meritocracy, Innovation, Support, Discipline = Freedom |
| Company Outlook | Committed to finding the best policies and rates, Fixing a broken industry, Growing the company's national footprint |
| Company Offerings | Over 20 years of experience, Proven business model, Over 1,400 successful franchises, Access to over 150 insurance companies, World-class servicing team |
| Career Opportunities | Service Agent, Account Executive, Insurance Account Executive, Insurance Agent, Franchise Owner |
| Requirements | Bachelor's degree (3.0 GPA preferred), Passion for client interaction, Strong problem-solving skills, Ability to thrive in a fast-paced environment, Strong technology skills, Professional, Punctual, Driven, Dependable, Self-motivated, Team player |
| Benefits | Competitive compensation, Extensive 3-month training, Advancement opportunities, Performance-based metrics, Professional growth, One-time conditional sign-on bonus, Renewal commissions |
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What You'll Learn
Requirements to become a Goosehead agent
Goosehead Insurance is one of the largest and fastest-growing agencies in the business. The company is committed to finding the best policies and rates, and this starts with its team. Goosehead's employees are smart, inclusive, hungry for success, and strive every day to win. The company is particular about who it hires because its culture is important to it.
Goosehead offers a range of career opportunities, from client services to sales and beyond. The company offers dynamic roles designed to fit your skills and ambitions. Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. The company strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered persons.
To become a Goosehead agent, you must be a dedicated and customer-focused individual. As a Service Agent, you will be crucial in delivering exceptional client experiences by providing comprehensive insurance services and support. This position requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be expected to learn how to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions. With your team, you will focus on metrics such as Net Promoter Score, productivity, client retention, schedule adherence, and same-day resolutions. Success in this role requires you to be professional, punctual, driven, dependable, self-motivated, and a team player.
Goosehead also offers an Account Executive position that does not require previous experience. The company covers the one-time costs of all training courses and exam fees to obtain your insurance license. This role is contingent on passing your licensing exam, obtaining the state-issued license, and successfully completing the Goosehead training program. Account Executives are equipped with extensive training in salesforce.com, sales process management, business development, and more. The compensation package consists of a base salary plus uncapped variable commissions and a one-time conditional sign-on bonus.
If you are interested in becoming a Goosehead agent, you can apply through the company's website.
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The application process
Goosehead Insurance is looking for dedicated and customer-focused individuals to join their team as Licensed Insurance Service Agents. The company is committed to finding the best policies and rates, and this starts with their team. Goosehead employees are described as smart, inclusive, hungry for success, and striving to win every day.
- Exploring career opportunities: Goosehead Insurance offers a range of dynamic roles designed to fit your skills and ambitions. Candidates can explore open positions on the Goosehead website and identify the perfect match for their career goals.
- Submitting an application: Once a suitable role is identified, candidates can submit their applications through the Goosehead website. The application process may involve submitting a resume, cover letter, and other relevant documents.
- Interview process: Shortlisted candidates will be invited for interviews, which may include multiple rounds to assess the candidate's suitability for the role. Interviews may focus on topics such as work experience, education, skills, and knowledge of the insurance industry.
- Assessment of skills and fit: During the application process, Goosehead Insurance will assess candidates' skills, qualifications, and experience to determine their fit for the role. This may include evaluating problem-solving abilities, communication skills, and knowledge of the insurance sector.
- Licensing and training: For certain roles, such as the Insurance Account Executive position, Goosehead offers to cover the one-time costs of training courses and exam fees to obtain the necessary insurance licenses. Candidates must pass their licensing exams and complete the Goosehead training program successfully.
- Onboarding and development: Successful candidates will undergo an onboarding process, which may include additional training and mentorship opportunities. Goosehead values professional growth and provides advancement opportunities within the company.
Goosehead Insurance is an equal opportunity employer and prohibits unlawful discrimination during the application process and in their employment practices. They comply with all applicable federal, state, and local laws, rules, and regulations.
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Training and exams
Training Programs
Goosehead Insurance offers comprehensive training programs to equip you for success as an insurance agent. The company provides extensive 3-month training for its Licensed Insurance Service Agents. This training period allows new hires to develop the skills and knowledge needed to excel in client interaction, problem-solving, and navigating the fast-paced insurance industry.
Additionally, Goosehead covers the costs associated with obtaining your insurance license. Account Executives receive extensive training in salesforce.com, sales process management, business development, and more. This training equips you with the tools necessary to succeed in the insurance industry and provides a solid foundation for your career.
Examinations
To become a licensed insurance agent at Goosehead, you must pass the licensing exam. This exam is a standard requirement for obtaining your state-issued insurance license. Goosehead supports its employees through this process, covering the costs of the examination.
Professional Development
Goosehead Insurance values professional growth and provides advancement opportunities. The company promotes a culture of meritocracy and innovation, offering professional development paths such as corporate leadership, flexibility, and even an apprenticeship program that can lead to business ownership.
Goosehead's commitment to training and development ensures that its agents are well-prepared to serve clients and navigate the complex world of insurance. By investing in its employees through training and exams, Goosehead empowers them to deliver world-class service and make a positive impact in the insurance industry.
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Day-to-day tasks
Service agents are responsible for providing white-glove, unscripted service to clients over the phone. They also conduct policy servicing tasks for various complex account portfolios. Service agents are expected to have strong conflict resolution and de-escalation skills, as well as proficient technology skills, including the ability to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions. Success in this role requires a strong focus on metrics such as Net Promoter Score, productivity, client retention, schedule adherence, and same-day resolutions.
Account executives at Goosehead Insurance are responsible for prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industries. They work closely with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide custom solutions to mitigate household risk. Account executives receive extensive training in salesforce management, business development, and more.
Goosehead Insurance also offers franchise ownership opportunities, where individuals can start their own agencies. The company provides support through its industry-leading technology, superior back-office functions, and world-class customer service. This allows franchise owners to focus on selling insurance products and growing their business.
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Career progression
Goosehead Insurance is one of the largest and fastest-growing insurance agencies. They are committed to finding the best policies and rates, and this starts with their team. The company is made up of smart, inclusive, success-oriented people who strive every day to win. Goosehead has a Servant Leadership culture, where leaders go out of their way to make those around them successful. The company also constantly innovates to create a better and more efficient work environment.
Goosehead offers a range of career opportunities, from client services to sales and beyond. They offer dynamic roles designed to fit your skills and ambitions. They are looking for people who are dedicated and customer-focused, with a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
One role they are hiring for is a Licensed Insurance Service Agent. This role involves delivering exceptional client experiences by providing comprehensive insurance services and support. Goosehead provides extensive 3-month training, advancement opportunities, and competitive compensation. Daily tasks include frequent keyboarding, using Microsoft Teams, email, and telephone communication, and occasional weekend work.
Another role is an Insurance Account Executive. Goosehead provides training and covers the one-time costs of all training courses and exam fees to obtain your insurance license. This role is contingent on passing the licensing exam and obtaining the state-issued license. Account Executives are equipped with extensive training in salesforce, sales process management, business development, and more. No previous experience is required, and there are professional development opportunities, including corporate leadership and an apprenticeship program leading to business ownership.
Goosehead also offers the opportunity to become a franchise owner. With over 20 years of experience and a proven business model, they offer access to a large number of personal lines insurance companies across the country and world-class servicing support.
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Frequently asked questions
Goosehead Insurance is looking for dedicated and customer-focused individuals to join their team as Licensed Insurance Service Agents. The role requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
Goosehead Insurance offers extensive 3-month training, advancement opportunities, and competitive compensation. The company also has a supportive culture, with employees willing to help each other out.
Goosehead Insurance requires applicants to have strong conflict resolution, de-escalation, and technology skills. They should also be professional, punctual, driven, dependable, self-motivated, and a team player.
Goosehead Insurance agents provide un-scripted, white-glove service over the phone while conducting policy servicing tasks for various complex account portfolios. Daily tasks include frequent keyboarding, using Microsoft Teams, email, and telephone for communication, and occasional weekend work.
There is an entrance fee for starting a Goosehead agency, which some have described as "outrageous". However, Goosehead covers one-time costs for training courses and exam fees to obtain your insurance license.
