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To cancel a CMFG life insurance policy, the policy owner must call the company to request cancellation. The phone number to call is 1-855-591-9026, and the phone hours are 7:00 AM to 5:00 PM CT, Monday through Friday. Additionally, a fax can be sent to 608-236-8030. The policy owner can also send correspondence to the following addresses, depending on the type of policy:
- Life, Health, and Accidental Death and Dismemberment: CMFG Life Insurance Company PO Box 61 Waverly, IA 50677-0061
- Annuity and Variable Universal Life: CMFG Life Insurance Company 2000 Heritage Way Waverly, IA 50677
Characteristics | Values |
---|---|
Method | Phone call |
Phone Number | 1-855-591-9026 |
Phone Hours | 7:00 AM - 5:00 PM CT Monday - Friday |
Fax | 608-236-8030 |
What You'll Learn
The policy owner must call to cancel
To cancel your CMFG life insurance policy, you must call the company directly. You can reach them at 1-855-591-9026 during their phone hours, which are 7:00 AM - 5:00 PM CT, Monday through Friday. Alternatively, you can fax your request to 608-236-8030.
When you call, make sure you have your policy or certificate number ready, as well as your name as it appears on the policy and the last four digits of your Social Security number. You may also need to provide your address and phone number in some cases.
It's important to note that you cannot cancel your CMFG life insurance policy online or through email. The policy owner must call to request cancellation. This is to ensure the security and integrity of the policyholder's information and to verify their identity.
By calling the number provided, you will be able to speak with a customer service representative who can guide you through the cancellation process and answer any questions or concerns you may have regarding your policy. They will be able to provide you with specific details about the impact of cancelling your policy and any further steps you may need to take.
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Online accounts are needed to manage policies
To manage your CMFG life insurance policy, you will need to create an online account with TruStage Insurance & Investments. This will allow you to manage some features of your policy online.
To create an online account, you will need to provide the following information:
- Your name as it appears on your policy
- The last four digits of your Social Security number
- Your policy/certificate number (if known)
- In some cases, your address and phone number may also be required
Once you have created your online account, you can log in to access and manage your policy. From your account, you will be able to make and schedule payments, view and download a policy summary, update beneficiaries, and update your phone number, address, and email. You can also reactivate a lapsed policy if needed.
It is important to note that not all policies can be serviced online. If you encounter any issues or have specific requests, such as changing the name on your policy, you may need to contact customer support for assistance.
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Policy/certificate number is required
To cancel your CMFG life insurance policy, you must call the company to request cancellation. The phone number to call is 1-855-591-9026, and their phone hours are 7:00 AM - 5:00 PM CT Monday - Friday. You will need to provide your policy/certificate number when you call, so make sure you have this ready. You can find your policy/certificate number in multiple locations, including on your bill or letter. If you have a sample of your bill or letter, you can scroll down on the TruStage website to find the sample that matches your document and locate your policy/certificate number.
If you have not signed in to your online service account since May 2015, you may need to create a new online account before you can access your policy/certificate number. To create an account, you will need your name as it appears on your policy, the last four digits of your Social Security number, and your policy/certificate number (if known). In some cases, your address and phone number may also be required.
Once you have located or created your online account, you should be able to access your policy/certificate number. Make a note of this number, as you will need it when calling to cancel your policy. It is important to note that only the policy owner can request a cancellation, and this must be done over the phone. There is no option to cancel your policy online or via email.
If you have any other questions or concerns about your CMFG life insurance policy, you can also use the contact form on the TruStage website, and they will respond within one business day. Alternatively, you can refer to the FAQs on the website for more information about managing your policy.
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CMFG Life Insurance Company PO Box address
To cancel your CMFG Life Insurance policy, you must call the company to request cancellation. The phone number to call is 1-855-591-9026, and their phone hours are 7:00 AM - 5:00 PM CT Monday - Friday. You can also send a fax to 608-236-8030.
If you wish to send your cancellation request by mail, you can do so by sending it to the following PO Box addresses, depending on your policy type:
- Life, Health and Accidental Death and Dismemberment: CMFG Life Insurance Company, PO Box 61, Waverly, IA 50677-0061
- Annuity and Variable Universal Life: CMFG Life Insurance Company, 2000 Heritage Way, Waverly, IA 50677
- Accidental Death and Dismemberment payments for members of New Jersey-based Credit Unions: CMFG Life Insurance Company, PO Box 4652, Carol Stream, IL 60197-4652
- Accidental Death and Dismemberment: CMFG Life Insurance Company, PO Box 4651, Carol Stream, IL 60197-4651
- Life and Health: CMFG Life Insurance Company, PO Box 4650, Carol Stream, IL 60197-4650
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Phone hours: 7:00 AM - 5:00 PM CT, Mon - Fri
To cancel your CMFG life insurance policy, you must call the company to request a cancellation. Their phone number is 1-855-591-9026 and their phone hours are 7:00 AM - 5:00 PM CT, Monday to Friday. You can also contact them by fax at 608-236-8030.
When you call, make sure you have your policy/certificate number ready. You can find this number in multiple locations, including on your bill or letter. Additionally, be prepared to provide your name as it appears on the policy, the last four digits of your Social Security number, and possibly your address and phone number.
It's important to note that the policy owner must be the one to request the cancellation. If you are not the policy owner, you may need to contact the owner and have them initiate the cancellation process.
CMFG Life Insurance Company also provides mailing addresses for different types of insurance:
- Life, Health, and Accidental Death and Dismemberment: PO Box 61 Waverly, IA 50677-0061
- Annuity and Variable Universal Life: 2000 Heritage Way Waverly, IA 50677
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