Canceling Zurich Life Insurance: A Step-By-Step Guide

Zurich is one of the UK's biggest insurance companies, offering various life insurance policies to protect your family or mortgage in the event of your death. Zurich life insurance policies are highly rated, with 22 products rated 5 Stars by Defaqto. Cancelling a Zurich life insurance policy is straightforward, and can be done at any time without incurring any fees. To do so, policyholders simply need to cancel their Direct Debit and contact Zurich via phone, email, or post, using the contact details provided in their policy documents.

Cancelling by phone, email or post

To cancel your Zurich life insurance policy, you can contact Zurich using the contact details on your policy documents or by calling 0800 096 6233. Here are the details for cancelling by phone, email, or post:

Cancelling by phone, email, or post

To cancel your Zurich life insurance policy, you can use any of the following methods:

• By phone: You can call Zurich's customer service team on 0800 096 6233. This number is available Monday to Friday, 8.30 am to 5.30 pm, excluding bank holidays. When you call, have your policy details ready, and they will guide you through the cancellation process.
• By email: You can send an email to Zurich to cancel your policy. The email address will depend on whether your policy number starts with PR or not.
• If your policy number starts with PR, send your cancellation request to [email protected].
• If your policy number does not start with PR, use the following email address: [email protected].
• By post: You can also send your cancellation request by post. Again, the address will depend on whether your policy number starts with PR or not.
• If your policy number starts with PR, send your request to: Zurich Assurance Protection Operations, PO Box 4157, Swindon, SN4 4QB, United Kingdom.
• If your policy number does not start with PR, use the following address: Zurich Assurance – In Force, Unity Place 1, Carfax Close, Swindon, SN1 1AP, United Kingdom.

Please note that you can cancel your Zurich life insurance policy at any time without incurring any fees. Remember to cancel the Direct Debit for your policy with your bank or building society after cancelling your policy with Zurich.

Cancelling your Direct Debit

Step 1: Cancel your Direct Debit with your bank

The first step is to contact your bank or building society and request to cancel the Direct Debit for your Zurich life insurance policy. This can typically be done by logging into your online banking portal or mobile app, or by visiting your local branch. It is important to provide them with the correct policy details to ensure the cancellation is processed accurately.

Step 2: Notify Zurich of your cancellation

Once you have cancelled the Direct Debit with your bank, you need to inform Zurich of your intention to cancel your policy. You can do this by contacting their customer service team directly. Zurich provides specific contact details for cancellations, which are as follows:

• Telephone:
• If your policy number starts with PR, call 0370 850 5682.
• If your policy number does not start with PR, call 0370 850 8598.
• Email:
• For policy numbers starting with PR: [email protected]
• For policy numbers that do not start with PR: [email protected]
• Postal Address:
• For policy numbers starting with PR: Zurich Assurance Protection Operations, PO Box 4157, Swindon, SN4 4QB.
• For policy numbers that do not start with PR: Zurich Assurance – In Force, Unity Place 1, Carfax Close, Swindon, SN1 1AP.

Step 3: Provide necessary information

When contacting Zurich, it is important to provide them with all the relevant information to process your cancellation request efficiently. This includes your full name, policy number, and any other details they may require. Ensure you have this information readily available to facilitate a smooth cancellation process.

Step 4: Follow up and confirm cancellation

After initiating the cancellation process, it is a good idea to follow up with Zurich to ensure that your policy has been successfully cancelled. You can do this by contacting their customer service team again and requesting confirmation of the cancellation. This will provide you with peace of mind and help you avoid any potential issues or misunderstandings in the future.

By following these steps, you can effectively cancel your Zurich life insurance policy by cancelling your Direct Debit. Remember to carefully review your policy documents and understand any potential consequences or fees associated with cancelling your policy.

Zurich life insurance complaints

Zurich Insurance UK has a rating of 3.053 out of 5 stars on Trustpilot, with 98% of negative reviews replied to in under 24 hours. The most common types of complaints raised against Zurich include claim handling problems, occupational pension transfers and opt-outs, and accidental damage claims.

One customer complained about the excessive evidence requested for a minuscule claim, which was eventually knocked back. Another customer had a similar experience, claiming that Zurich made it very complicated to chase up a claim for a dropped laptop.

On the other hand, Zurich has also received positive reviews, with some customers praising the company's polite and knowledgeable staff, as well as their timely and efficient service. One customer highlighted the ease of contacting Zurich via phone and the knowledgeability of the customer service operator.

Overall, while there are some negative reviews, Zurich Insurance UK has a generally positive rating on Trustpilot, with many customers expressing satisfaction with the company's handling of their insurance needs.

Zurich life insurance refunds

If you are no longer interested in continuing with your Zurich life insurance policy, you can cancel it at any time without incurring any fees. To do this, you will need to first cancel the Direct Debit for your policy with your bank or building society. Then, you can contact Zurich to cancel your cover. You can do this over the phone, by email, or by post.

If your policy number starts with PR:

• Telephone: 0370 850 5682
• Email: [email protected]
• Address: Zurich Assurance Protection Operations, PO Box 4157, Swindon, SN4 4QB

If your policy number does not start with PR:

• Telephone: 0370 850 8598
• Email: [email protected]
• Address: Zurich Assurance – In Force, Unity Place 1, Carfax Close, Swindon, SN1 1AP

It is important to note that cancelling your life insurance policy means that you will lose the coverage and benefits associated with it. If you have any questions or concerns about the cancellation process, it is recommended to contact Zurich directly using the information provided above.

Additionally, if you are unhappy with your Zurich life insurance policy or your experience with the company, you can submit a complaint. Zurich aims to resolve complaints as quickly as possible. You can reach out to them via their usual contact details or fill out an online complaint form.

Cancelling within the cooling-off period

Zurich offers a cooling-off period during which you can cancel your life insurance policy without incurring any fees. This period typically lasts for 30 days from the start date of your policy. To cancel within this time frame, you can simply contact Zurich using the details provided in your policy documents. Alternatively, you can call them on 0800 096 6233.

When you get in touch, you will need to provide some basic information, such as your name, policy number, and the reason for cancellation. It is recommended that you have your policy documents on hand when making the call. Additionally, you will need to cancel the Direct Debit for your policy with your bank or building society to ensure no further payments are made.

It is important to note that if you have made any claims during the cooling-off period, you may not be eligible for a full refund of premiums paid. In such cases, Zurich will deduct any claims paid out from the refund amount.

Cancelling outside the cooling-off period:

If you decide to cancel your Zurich life insurance policy after the cooling-off period has ended, you can still do so at any time. The process is similar to cancelling within the cooling-off period. Contact Zurich using the details in your policy documents or the phone number mentioned above. Provide them with your policy number and any other relevant information, and they will guide you through the cancellation process.

Remember that cancelling your life insurance policy could leave your loved ones financially vulnerable in the event of your death. Carefully consider your decision and explore alternative options, such as reducing your level of cover or adjusting your policy to suit your changing needs.

Frequently asked questions