
If you are looking to change your Medicaid insurance provider in South Carolina, you've come to the right place. The South Carolina Healthy Connections Medicaid program provides health coverage for eligible residents of South Carolina. In this article, we will be discussing how to change your Medicaid insurance provider, the eligibility criteria, and the various initiatives and programs offered by Medicaid in South Carolina.
| Characteristics | Values |
|---|---|
| Who administers the South Carolina Medicaid program? | South Carolina Department of Health and Human Services (SCDHHS) |
| What does the program do? | Pays medical bills for eligible low-income families and individuals whose income is insufficient to meet the cost of necessary medical services |
| What is the program called? | Healthy Connections |
| What is the website? | www.scdhhs.gov |
| What is the phone number? | 1-800-726-8774 (TTY/TDD:711) |
| What are the working hours? | Monday to Friday, 8:30 a.m. - 5 p.m. |
| How to change the plan? | Visit the South Carolina Healthy Connections Choices website or call 1-877-552-4642, Monday through Friday, from 8 a.m. |
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What You'll Learn
- Eligibility criteria for Medicaid in South Carolina
- How to apply for Medicaid in South Carolina?
- Switching from a different state's Medicaid to South Carolina's
- Switching from a private health insurance plan to South Carolina's Medicaid
- Maintaining your relationship with your current physicians after switching to a new Medicaid plan

Eligibility criteria for Medicaid in South Carolina
The eligibility criteria for Medicaid in South Carolina are focused on providing health coverage for eligible low-income individuals and families. The program is called Healthy Connections and is administered by the South Carolina Department of Health and Human Services (SCDHHS). Here are the detailed eligibility criteria:
Income Requirements:
South Carolina has specific income requirements for Medicaid eligibility, which vary based on household composition and circumstances:
- Children: Household income up to 208% of the Federal Poverty Level (FPL) or 213% of poverty.
- Working parents with dependent children: Household income up to 89% of FPL or 100% of poverty.
- Jobless parents with dependent children: Household income up to 50% of FPL.
- Pregnant women: Household income up to 194% of FPL.
Long-Term Care for Seniors:
For South Carolina residents aged 65 and over, there are three categories of long-term care Medicaid programs:
- Institutional/Nursing Home Medicaid: This is an entitlement, meaning anyone who is eligible will receive assistance, but benefits are only provided in nursing home facilities.
- Medicaid Waivers/Home and Community-Based Services (HCBS): This is not an entitlement, and the number of participants is limited, potentially resulting in waiting lists.
- Qualified Income Trusts (QITs): Also known as Miller Trusts or Income Trusts in South Carolina, QITs allow applicants over the Medicaid income limit to become income-eligible for Nursing Home Medicaid or a Medicaid Waiver.
Other Criteria:
- Citizenship: Non-US citizens applying for their US-born children are not required to provide proof of citizenship status.
- Disability: The eligibility criteria include provisions for the blind and disabled.
- Existing Insurance: Having private health insurance does not disqualify an individual or their children from being eligible for Medicaid in South Carolina.
Enrollment Process:
Medicaid enrollment is available year-round in South Carolina. Individuals can apply online through the South Carolina Healthy Connections Medicaid website or by calling 1-888-549-0820. They can also apply through HealthCare.gov or by calling 1-800-318-2596. SC Thrive provides assistance with the online application and can help assess potential health coverage options.
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How to apply for Medicaid in South Carolina
The South Carolina Medicaid program is called Healthy Connections. It is administered by the South Carolina Department of Health and Human Services (SCDHHS) and pays medical bills with state and federal tax money.
Eligibility for Healthy Connections is usually based on an applicant's income and assets. People who are usually eligible for Healthy Connections Medicaid benefits include those with low incomes and minor children, and those who are disabled according to the Supplemental Security Income (SSI) definition of disability.
If you are interested in enrolling or want to learn more information, you can visit the SC Thrive website or call the SC Thrive Customer Service Center at 1-800-726-8774 (TTY/TDD: 711). They are available Monday to Friday, 8:30 a.m. - 5 p.m. This call is free.
You can apply for Healthy Connections Medicaid online at apply.scdhhs.gov, by mail, or through Healthcare.gov. If you apply through Healthcare.gov and are eligible for Medicaid, they will automatically send your application to the SCDHHS. To apply by mail, send your application and supporting documents to the following address:
SCDHHS-Central Mail
P.O. Box 100101
Columbia, SC 29202-3101
If you are a pregnant woman, you may be able to receive medical care while you wait for your application to be processed. Contact Healthy Connections at (888) 549-0820 for more information.
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Switching from a different state's Medicaid to South Carolina's
If you are moving to South Carolina and need to switch your Medicaid from another state, there are a few things you should know. Firstly, Medicaid is different in each state, and there is no formal process to transfer your Medicaid coverage from one state to another. Each state has its own eligibility requirements, application process, and benefits, so you will need to reapply for Medicaid in South Carolina.
The South Carolina Medicaid program is called Healthy Connections and is administered by the South Carolina Department of Health and Human Services (SCDHHS). To apply for Healthy Connections, you can visit the SC Thrive website or call the SC Thrive Customer Service Center at 1-800-726-8774 (TTY/TDD: 711). They are available Monday to Friday, 8:30 a.m. - 5 p.m., and the call is free. You can also visit the South Carolina Healthy Connections website or call 1-877-552-4642, Monday through Friday, from 8 a.m. onwards, to make changes to your plan.
It is important to note that you cannot be covered by Medicaid in two different states at the same time. Therefore, you will need to terminate your original Medicaid coverage before applying for Medicaid in South Carolina. Most states offer retroactive Medicaid coverage, which allows you to receive coverage for up to three months before the date of your application's approval. This can help prevent a lapse in coverage while you wait for your new application to be approved.
When applying for Medicaid in South Carolina, you will need to meet the state's eligibility requirements, which may differ from those in your previous state. Healthy Connections provides health coverage for eligible residents of South Carolina who meet the financial and categorical requirements. These requirements include income, age, and medical expenses. For example, a pregnant woman can only be authorized for one PE period (two months) per pregnancy, and family planning services are available for individuals with a family income at or below 194% of the Federal Poverty Level (FPL). Additionally, South Carolina has specific asset limits for Medicaid beneficiaries, which may differ from those in your previous state.
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Switching from a private health insurance plan to South Carolina's Medicaid
If you are looking to switch from a private health insurance plan to South Carolina's Medicaid, there are a few things you need to know and consider. Firstly, it is important to understand that Medicaid is a federal and state-funded medical assistance program that helps pay medical bills for eligible low-income individuals and families. Eligibility is based on income and assets, and it differs from state to state. In South Carolina, the program is called Healthy Connections and is administered by the South Carolina Department of Health and Human Services (SCDHHS).
To switch to Healthy Connections Medicaid, you must first determine your eligibility. You can do this by visiting the SC Thrive website or calling their customer service center at 1-800-726-8774. They are available Monday to Friday, 8:30 a.m. to 5 p.m., and the call is free. SC Thrive can provide an assessment of your household's likely health coverage options, which include Medicaid. You can also apply for a preliminary assessment through the federal Marketplace, which will forward your information to Healthy Connections for a final eligibility determination.
If you are deemed eligible, you will receive your Medicaid card within a week. It is important to note that eligibility for Medicaid is often reviewed annually, and you may need to reapply each year. Additionally, if you have private health insurance and are deemed eligible for Medicaid, you can choose to keep your private insurance and still receive Medicaid benefits. This is especially relevant if you have minor children, as they can be covered by your private insurance while you receive assistance from Medicaid.
If you decide to switch to Healthy Connections Medicaid, you can make changes to your plan by visiting the South Carolina Healthy Connections Choices website or calling 1-877-552-4642, Monday through Friday, from 8 a.m. onwards. You can also update your contact information online by logging into your account or by contacting the Healthy Connections Medicaid Member Contact Center at (888) 549-0820, Monday through Friday, 8 a.m. to 6 p.m.
Remember, if you are unsure about your eligibility or have any questions about the process, you can always reach out to the resources mentioned above for assistance.
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Maintaining your relationship with your current physicians after switching to a new Medicaid plan
In South Carolina, the Medicaid program is called Healthy Connections. It is administered by the South Carolina Department of Health and Human Services (SCDHHS) and helps eligible low-income families and individuals pay for necessary medical services.
If you are looking to change your Medicaid insurance provider in South Carolina, you can switch to another plan or leave Healthy Connections altogether. To make this change, you can visit the South Carolina Healthy Connections Choices website or call 1-877-552-4642, Monday through Friday, from 8 a.m. onwards.
One of the most common challenges when switching Medicaid plans is maintaining your relationship with your current physicians. Absolute Total Care, a Medicaid Managed Care plan in South Carolina, works with members and their doctors to continue any services they are receiving, even if the doctor is not in their network. It is important to inform your new plan right away if you are receiving services and information that you need to continue getting. This way, they can assist you with transitioning to a new provider and ensure you continue to receive the healthcare you need.
If you are considering switching to a new Medicaid plan and want to maintain your relationship with your current physicians, here are some steps you can take:
- Check if your current physicians are in-network with the new plan: Before making any changes to your insurance, review the provider directory of the new Medicaid plan you are considering. This directory will list all the in-network physicians and healthcare providers that you can visit at the lowest out-of-pocket cost. Check if your current physicians are listed as in-network providers. If they are, this means you can likely continue seeing them with minimal disruptions after switching plans.
- Contact your new plan's customer service: If your current physicians are not listed as in-network providers with the new plan, don't lose hope just yet. Contact the customer service team of the new Medicaid plan and explain your situation. Ask if there are any options for continuing care with out-of-network physicians. In some cases, plans may have policies in place to accommodate such situations, especially if you have an ongoing treatment plan or a complex medical history.
- Discuss options with your physicians: Talk to your current physicians about your desire to maintain your relationship with them after switching plans. They may have experience with similar situations and could guide you on the best course of action. They might also be able to refer you to other patients who have gone through a similar process, so you can learn from their experiences. Additionally, they may be able to advocate for you with the new plan, especially if there are medical reasons to continue care with them.
- Consider the costs and benefits: Switching to a new Medicaid plan might involve trade-offs. Even if you can continue seeing your current physicians, there may be higher out-of-pocket costs involved. On the other hand, staying with your current plan might mean limited access to certain specialists or treatments offered only by the new plan. Carefully weigh the financial and healthcare implications of each option.
- Plan the transition: If you decide to switch plans and have confirmed that you can continue seeing your current physicians, work with your new plan's customer service team to ensure a smooth transition. Understand any additional steps you need to take, such as obtaining prior authorizations for specific treatments or medications. Also, be sure to update your new plan with any relevant medical records from your previous insurance coverage.
Remember, it is your right to choose the Medicaid plan that best suits your needs, and you should not feel pressured to switch if you are concerned about losing access to your trusted physicians. By taking proactive steps, you can increase the chances of maintaining these important relationships while also benefiting from the coverage offered by a new Medicaid plan.
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Frequently asked questions
To change your Medicaid insurance provider in South Carolina, you can visit the South Carolina Healthy Connections Choices website or call 1-877-552-4642, Monday through Friday, from 8 a.m. onwards.
South Carolina Healthy Connections, also known as Healthy Connections, is the state's Medicaid program. It is administered by the South Carolina Department of Health and Human Services (SCDHHS) and provides health coverage for eligible residents using state and federal tax money.
Eligibility for Healthy Connections Medicaid is based on income and family size. You can check your eligibility by visiting the SC Thrive website or calling the SC Thrive Customer Service Center at 1-800-726-8774 (TTY/TDD: 711), Monday to Friday, 8:30 a.m. - 5 p.m.







































