Jane Dotson
AT&T offers insurance for prepaid phones, which includes benefits such as expert tech support, access to secure photo and video storage, and screen repair. To check if your AT&T prepaid phone has insurance, you can try finding your device using GPS or a pre-installed location app. Additionally, you can contact AT&T customer support to inquire about your specific device's eligibility for insurance and to understand the terms and conditions of the insurance coverage. It is important to note that insurance coverage is provided on a month-to-month basis and may be subject to certain conditions, such as the device's unique identification number and activation status.
| Characteristics | Values |
|---|---|
| Cost | $14.99 a month per line |
| Benefits | Mobile Insurance benefits, Live expert tech support, Access to 50GB of secure photo and video storage |
| Eligibility | Check at att.com/prepaidprotection or call 866.727.1998 |
| Claims | Handled by Asurion, contact at 888.562.8662 |
| Deductible | Pay a non-refundable deductible or service fee for each approved device replacement claim |
| Coverage | Begins at 12:01 a.M. on the effective date of coverage, retroactive to the date of enrollment request submission upon approval |
| Cancellation | Refunded any unearned premium on a pro-rata basis upon cancellation |
| Requirements | Activated communications service, valid and active subscriber, Covered Property actively registered and eligible for coverage |
| Exclusions | Altered, defaced, or removed unique identification number (IMEI or ESN) |
Explore related products
What You'll Learn
Check eligibility and sign up for AT&T Mobile Insurance
To check eligibility and sign up for AT&T Mobile Insurance, you can visit att.com/prepaidprotection or call 866.727.1998. Here, you can also sign up for the insurance and file a claim.
AT&T Mobile Insurance offers protection for your phone, tablet, or smartwatch. The insurance covers breakdowns and includes access to live expert tech support and 50GB of secure photo and video storage.
AT&T Mobile Insurance includes Mobile Protection for AT&T Prepaid, which costs $14.99 per month per line and covers eligible phones. It's important to note that this service is not available for New York customers.
Additionally, AT&T offers Protect Advantage, which provides same-day delivery and setup if your claim is completed before 4 pm local time. Eligibility for this service is determined during the claim process. With Protect Advantage, you can avoid paying the full retail price to replace your phone, which can be as high as $1,200.
For each approved device replacement claim, there is a non-refundable deductible or service fee that varies depending on the device. Asurion handles the claims for AT&T, and you can contact them at 888.562.8662 with any questions about eligibility or coverage.
Business Insurance: Credit Checks and Your Privacy
You may want to see also
Explore related products
Understand the terms and conditions of the insurance
Understanding the terms and conditions of your insurance is crucial to knowing what is covered and what to do in the event of a loss. Here are the key things to know about AT&T Mobile Insurance:
Coverage and Deductibles
AT&T Mobile Insurance provides coverage for loss, theft, or damage to your device. This includes screen repair for eligible phones in select locations for a $49 deductible. The monthly cost for this insurance is $14.99 per line. In the event of a loss, AT&T will arrange for the replacement or repair of your device. It's important to note that an insured subscriber is not entitled to receive cash, but a cash settlement for the cost of replacement may be provided instead. Additionally, the replacement device may be a different brand, model, or color.
Eligibility and Enrollment
To be eligible for AT&T Mobile Insurance, your device must be undamaged and in good working order at the time of enrollment. Enrollment in the AT&T Protect Advantage program is necessary to avoid potentially paying the full retail price to replace your phone. You can check your eligibility and enroll by visiting att.com/prepaidprotection or calling 866.727.1998.
Claims and Dispute Resolution
AT&T Mobile Insurance claims are handled by Asurion Protection Services, LLC. You can file a claim by visiting phoneclaim.com/att or calling 866.852.8662. It's important to note that any false, incomplete, or misleading information provided during the claims process may result in insurance fraud charges. If disputes arise, AT&T will attempt to resolve them informally, but binding arbitration may be required as outlined in the terms and conditions.
Exclusions and Limitations
The insurance provided by AT&T is primary over any other insurance you may have. However, the coverage certificate included with AT&T Mobile Insurance may duplicate coverage already provided by other insurance policies, such as homeowner's or renter's insurance. It's important to carefully review the complete terms and conditions to understand any exclusions or limitations that may apply to your specific situation.
Check Your Bupa Insurance Status: A Step-by-Step Guide
You may want to see also
Explore related products
![Mkeke for iPhone 17 Screen Protector 3 Pack, [9H+ Hardness] [Military-Grade Drop Protection] [Sensitive Touch] [Easy Installation] [HD Clear] Full Edge Coverage Tempered Glass for 6.3 inch](https://m.media-amazon.com/images/I/81n-pFnQpfL._AC_UY218_.jpg)
Learn about claim approval and deductible payments
When your claim is approved, you will need to pay a deductible or service fee. The deductible amount is based on factors such as the device model, device tier, claim type, and applicable taxes. For instance, the deductible for a device replacement claim depends on the type of device you have. You can check the deductible amounts and specific payment methods online or by contacting the insurance provider.
In some cases, the deductible will be added to your next monthly statement after your replacement device is shipped or your phone is repaired. You may also have the option to pay the deductible via credit card, debit card, or eCheck. It is important to note that for approved device replacement claims, you will owe a non-refundable deductible or service fee.
For accidental damage claims, there may be a limit on the number of claims you can make within a specific period, such as a maximum of two claims in a rolling 12-month period. Additionally, there may be a cap on the amount covered per claim, such as a maximum of $1,500 per claim.
When filing a claim, you may be required to provide additional documentation, such as a proof of loss form, to process your claim efficiently. It is recommended to review the terms and conditions of your insurance policy to understand the specific requirements and limitations of your coverage.
Cashing an Insurance Check: When Two Names are Involved
You may want to see also
Explore related products
![PEHAEL 3+3Pack for iPhone 16 Pro Max Privacy Screen Protector with Camera Lens Protector Full Coverage Anti-Spy Tempered Glass Film 9H Hardness Easy Installation Bubble Free [6.9 inch]](https://m.media-amazon.com/images/I/61zxtviwTJL._AC_UY218_.jpg)
![PEHAEL 3+3Pack for iPhone 16 Privacy Screen Protector with Camera Lens Protector Full Coverage Anti-Spy Tempered Glass Film 9H Hardness Easy Installation Bubble Free [6.1 inch]](https://m.media-amazon.com/images/I/61Mz0tsx94L._AC_UY218_.jpg)
![Magnetic for iPhone 11 Phone Case Silicone, Compatible with MagSafe, [Full Camera Protection][Screen Protector] Slim Shockproof Protective Case for iPhone 11 6.1", Blackcurrant](https://m.media-amazon.com/images/I/81e0IcXkj7L._AC_UY218_.jpg)
Know the steps to take if your device is lost or stolen
If you have an AT&T prepaid phone, you can check if you have insurance by visiting att.com/prepaidprotection or calling 866.727.1998. For $14.99 a month per line, AT&T Prepaid Protection includes Mobile Insurance benefits such as live expert tech support and access to 50GB of secure photo and video storage.
Now, if you've lost your device or it's been stolen, here are the steps you should take:
Try to Locate Your Device
Use another device to call your mobile phone. If you have access to your carrier's mobile app, use it to override your ringer settings and sound an alert. If you've set your text messages to display on the lock or home screen, this can help someone return your phone to you. You can also text your phone with instructions on how to reach you.
Use Find My Phone Features
If you can't locate your device, use your phone's built-in "Find My" feature to remotely lock your phone and erase its data. This helps protect your personal information. For iPhones, go to https://icloud.com/find on another device, log into your iCloud account, select your device, and click "Erase iPhone." For Android devices, go to https://android.com/find, sign in to your Google account, and choose "Erase Device" from the menu.
Update Your Passwords
Change the passwords for any accounts you regularly accessed on your device, especially financial accounts. If you have an iPhone, sign in to account.apple.com and update your Apple Account information, including your password.
Contact Your Carrier
Report your lost or stolen device to your wireless carrier. They may request your device's serial number, which you can find even if you don't have the device. Ask them to suspend your account and file a claim if your device is covered under your plan.
Check Your Insurance Coverage
If you have insurance for your device, review the terms of your policy to understand what steps you need to take to make a claim. For example, Asurion offers cell phone insurance that covers loss, theft, and protection from everyday mishaps. Contact your insurance provider to initiate the claims process and receive guidance on the next steps.
Remember, it's important to act quickly to protect your personal information and increase the chances of recovering your device.
Federal Unemployment Insurance: Support for the Jobless
You may want to see also
Explore related products
![GVIEWIN for iPhone 17 Pro Case with Screen Protector, Upgraded [Full Camera Protection] [Non Yellowing] Floral Slim Shockproof Clear Women Phone Cover for iPhone 17 Pro 6.3" (Vibrant Spring)](https://m.media-amazon.com/images/I/810hT5rmONL._AC_UY218_.jpg)
![GolbinBox Magnetic for iPhone 17 Pro Max Case, Compatible with MagSafe, [Full Camera Protection] [Screen Protector], Silicone Shockproof Phone Cover with Anti-Scratch Microfiber Lining, Black](https://m.media-amazon.com/images/I/71CTdSKEnhL._AC_UY218_.jpg)
![CAPRARO Magnetic for iPhone 17 Pro Case, Upgraded [Full Camera Protection] [Compatible with MagSafe] Protective Translucent Matte Women Girl Phone Case Cover, Black](https://m.media-amazon.com/images/I/71oCkz9VwiL._AC_UY218_.jpg)
Find out about device protection and warranty claims
If you're an AT&T customer with device protection, you can track your warranty claim. To check if your prepaid phone has insurance, go to att.com/prepaidprotection or call 866.727.1998. Here, you can also sign up or file a claim. For questions about eligibility or coverage, call Asurion at 888.562.8662.
AT&T Mobile Insurance is provided on a month-to-month basis unless you or your device cease to be eligible for coverage or you are no longer a valid, active, and current subscriber of your Service Provider. To be covered under the policy, you must be a valid, active, and current subscriber of your Service Provider, and your device must be actively registered on the Service Provider's network on the date of loss and have logged airtime prior to the date of loss.
Eligibility for coverage may be limited to new equipment that has not been previously activated for service. You must not have engaged in fraud or abuse with respect to this or a similar communications equipment insurance program. You must also not have exhausted the benefits available under a CNA coverage certificate issued through your Service Provider.
In the event of a loss, you must notify AT&T's Authorized Representative, permit them to inspect the property and records proving the loss, and cooperate in the investigation of the claim. If requested, you must permit them to question you under oath about any matter relating to the insurance or your claim.
Endorsing Insurance Checks: What You Need to Know
You may want to see also
Frequently asked questions
You can check your eligibility for AT&T's Mobile Insurance benefits by going to att.com/prepaidprotection, or by calling 866.727.1998.
The insurance covers loss or theft of your device. If your device is lost or stolen, you must notify an authorized representative, even if your claim has already been completed.
You can try to find your device using GPS or a pre-installed location app. If you are unable to find it, you can file a claim for a device replacement.
![Miracase Magnetic for iPhone 16e Case Full-Body Phone with Built-in Glass Screen Protector, [Compatible with MagSafe] Military Drop Proof 16 E Cover Bumper 6.1 inch, Black](https://m.media-amazon.com/images/I/71XGzciBCwL._AC_UY218_.jpg)
