Paul Sanchez
If you're wondering whether your Sprint phone is insured, you can check your device's eligibility by contacting Asurion, Sprint's trusted partner for protection and support. You can submit a claim by calling Asurion Customer Service or going online to file a broken phone claim, determine your deductible, and check the status of your claim. Sprint insurance covers accidental handling damage, such as cracked screens, which qualify for repair as long as there is no additional damage. Depending on the type of phone and the extent of the damage, repairs include a non-refundable deductible.
| Characteristics | Values |
|---|---|
| Insurance Provider | Asurion |
| Insurance Plan | Sprint Complete |
| Coverage | Accidental Handling Damage, cracked screens, mechanical breakdown, loss, theft |
| Claim Submission | Online or via phone call to Asurion Customer Service |
| Claim Status Check | Online |
| Deductible | Depends on the device tier and type of claim |
| Repair Options | In-store at Sprint repair centers, Mail-in |
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What You'll Learn
Sprint phone insurance claims
If you have a Sprint phone insurance plan, you can file a claim with Asurion, Sprint's trusted partner for protection and support. You can call Asurion Customer Service or go online to file a claim. When filing a claim, you will need to determine your deductible, which varies depending on the tier of your device and the extent of the damage.
Sprint insurance covers Accidental Handling Damage, such as cracked screens. However, cracked screens only qualify for repair if there is no additional damage to the phone. Replacements are provided at the discretion of Asurion. Depending on the damage, you may be able to have your phone repaired at a repair center at full retail cost, even if you don't have Sprint Complete. iPhone users may also qualify for repairs by an Apple Service Provider.
If your device is damaged, Asurion will send you the necessary packaging to return your phone to avoid a non-return fee, which can be up to $1,500 depending on the quality of the phone. You can choose to have your phone repaired in-store at one of the 450 Sprint repair centers, often on the same day, or you can mail it in for repair and have it returned within 5 business days.
If you have AppleCare or an Apple warranty, you can contact Official Apple Support for accidental damage or file a claim for loss and theft. You can also use the P360 app by Assurant to file a claim. Log in with your T-Mobile ID and follow the step-by-step instructions. If you need additional help with your claim, you can call Assurant at 1-866-866-6285 or visit mytmoclaim.com using a web browser.
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Asurion customer service
Asurion is a US-based company that provides insurance for phones, extended warranties, and tech support. They offer quick services, with repairs often being completed on the same day. Asurion's customer service can be contacted in several ways, including:
- Calling their support line to speak to an expert. Their phone lines are open Monday through Saturday, 8 am–6 pm CT.
- Visiting one of their 450 repair stores for in-store repairs.
- Mailing in your device for repair and return within 5 business days.
- Creating an online account to access benefits and file a claim.
To submit a claim for a broken phone, you can call Asurion Customer Service or go online. You will need to determine your deductible, which varies depending on the type of phone and the extent of the damage. Repairs include a non-refundable deductible, and certain types of damage may lead to additional service fees. Asurion provides an automated system that will send updates regarding the repair or replacement of your device.
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Sprint Complete
To check if your Sprint phone has insurance through Sprint Complete, you can visit the Sprint Complete page on the Sprint website or contact Asurion Customer Service. You can also file a broken phone claim online or by calling Asurion to determine your deductible and check the status of your claim. Repairs can be made at one of the 450 Sprint repair centers, often on the same day, or you can opt for mail-in repairs, which typically take up to 5 business days.
It's important to note that Sprint Complete may not cover all types of damage, and additional service fees may apply depending on the tier of your device and the extent of your coverage plan. The deductible for repairs is non-refundable and varies based on the type of phone and the severity of the damage.
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Protection 360
As of April 1, 2020, Sprint is now part of T-Mobile. Protection 360 is a month-to-month program that offers both an insurance plan and a service contract plan. The Insurance Device Protection Plan covers accidental damage, loss, and theft. The Service Contract Device Protection Plan covers hardware service issues, JUMP! Upgrades, unlimited screen protector replacements, tech support, and McAfee Security.
The monthly cost for Protection 360 can range from $7 to $25 per device, depending on the device type. It is not available for T-Mobile prepaid customers.
If you have Protection 360, you can file a claim online, in the Protection 360 app, or by calling Assurant directly. You can also download the Protection 360 app to access extra benefits, including live technical support and coverage details.
It is important to note that there have been some negative reviews of Protection 360, with some customers claiming that T-Mobile and Sprint were unable to repair or replace their phones.
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Deductibles and service fees
Sprint offers Total Equipment Protection (TEP) Plus, a comprehensive protection service for a customer’s device, data, and virtually any connection to it. TEP Plus combines a customer’s existing TEP coverage – which includes protection from loss, theft, damage, and device malfunction – with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support. TEP Plus includes a newly upgraded Sprint Protect app, which features automatic backup of contacts, photos, and videos, and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps.
TEP Plus offers the first two repair/exchange transactions at no additional charge. After the first two transactions, a $25 service fee applies per transaction within a 12-month period. There is also a non-refundable deductible of $100 per approved claim for accidental damage, including liquid damage, loss, or theft. The deductible is based on the phone model and the extent of the damage.
Sprint Complete, which replaced TEP, is available for select smartphones, tablets, and smartwatches. It is an affordable suite of benefits providing protection against accidental damage. The monthly cost ranges from $9 to $17, depending on the device. For cracked screens, customers pay $29 for Apple and Android screen repairs at one of 450 Sprint repair stores or by scheduling a Tech Expert visit to their home or office.
Sprint has partnered with Asurion for customers to file a broken phone claim to see if they qualify for repair services or a replacement phone. The deductible varies depending on the tier of the device, and repairs include a non-refundable deductible that depends on the type of phone and the extent of the damage. Some types of damage may lead to additional service fees, depending on the tier of the phone and the extent of the customer's coverage plan.
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Frequently asked questions
Log in to your T-Mobile account online to review your coverage. Select 'Manage add-ons' and if you have device protection, you'll find the service in the Protection 360 or Basic Protection section under 'Services'.
Sprint Complete, powered by Asurion, covers accidental handling damage, cracked screens, loss, theft, and mechanical and electrical failure.
You can submit a claim by calling Asurion Customer Service or by filing a claim online. Once your claim is approved, you will be responsible for a deductible that varies depending on the tier of your device and the type of claim.
An automated system from Asurion will send you additional information regarding the repair or replacement of your device. You can have your phone repaired in-store at one of the 450 Sprint repair centers, or by mail.
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