Jane Dotson
Florida Blue offers several ways to get in touch with its customer support. Depending on your query, you can contact Florida Blue by phone, mail, or fax. You can also visit a Florida Blue center near you. Florida Blue's website also offers a live chat feature where you can chat with one of their online chat representatives.
| Characteristics | Values |
|---|---|
| Postal Address | Florida Blue, P.O. Box 1798, Jacksonville, FL 32231-0014 |
| Florida Blue Medicare Mail Address | P. O. Box 45296 Jacksonville, FL 32232-5296 |
| Florida Blue Medicare Plan Payments Address | P.O. Box 660289 Dallas, TX 75266-0289 |
| Florida Blue Group Ancillary Dept. Address | P.O. Box 121158 Dallas, TX 75321-1158 |
| Phone Number | 1-800-678-8355 |
| Customer Service Number | 1-800-FLA-BLUE (352-2583) |
| ID Card Queries Number | 1-855-393-1085 |
| Marketplace Number | 1-800-318-2596 |
| Fax Number | (904) 565-6082 |
| Website | www.healthcare.gov |
| Member Website | FLBlueGroupBenefits.com |
| Mobile App | My Health Hub |
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What You'll Learn
Florida Blue's postal addresses
Florida Blue has various postal addresses depending on the nature of your query.
For general correspondence, you can write to Florida Blue at the following address:
Florida Blue
P.O. Box 1798
Jacksonville, FL 32231-0014
If you are a Medicare member, you can send your mail to:
Florida Blue Medicare Mail
P.O. Box 45296
Jacksonville, FL 32232-5296
If you are making a payment for a Florida Blue Medicare Plan, the address is:
Florida Blue Medicare Plan Payments
P.O. Box 660289
Dallas, TX 75266-0289
For the Florida Blue Group Ancillary Department, the address is:
Florida Blue Group Ancillary Dept. 1158
P.O. Box 121158
Dallas, TX 75321-1158
If you need to update your address or contact details, you can do so by logging into your account on www.healthcare.gov. Alternatively, you can call the Marketplace at 1-800-318-2596 for assistance. If you selected your plan through the Federal Marketplace, you will need to update your information with them as well.
If you need to make changes to your Florida Blue plan, such as adding or deleting a dependent, you can submit a Change Application form by mail to the following address:
Florida Blue/Direct M&B
P.O. Box 45074
Jacksonville, FL 32232-5074
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Phone numbers for members
If you have any questions about your ID card, call 1-855-393-1085.
For questions about your health insurance plan, call the Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583), Monday through Thursday, 8 a.m. to 8 p.m. local time.
If you selected your plan through the Federal Marketplace, contact the Marketplace at 1-800-318-2596 for assistance. If you selected your plan through Florida Blue, submit a Change Application form signed by the primary account holder, along with any supporting documents, by fax to (904) 565-6082 or by mail to:
Florida Blue/Direct M&B
PO Box 45074
Jacksonville, FL 32232-5074
You can also contact the Florida Blue Special Investigation Unit at 1-800-678-8355.
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ID card queries
If you are a new member or have chosen a new Florida Blue health plan, you will receive a new member ID card with your plan documents. In some cases, you may receive the card in a separate envelope. If you change plans but your previous plan name remains the same, you will not receive a new card automatically. This is because your benefit information is stored in the magnetic stripe on the back of the card.
You can print paper ID cards at any time through your online account, and you can view your ID card from any mobile device using the Florida Blue mobile app. If you have questions about your ID card, call the Customer Service number on your member ID card or 1-800-FLA-BLUE (352-2583), Monday through Thursday, 8 a.m. to 8 p.m. local time. From October 1 through March 31, Florida Blue is open seven days a week, except for Thanksgiving and Christmas. From April 1 through September 30, their hours are Monday through Friday, except for major holidays.
For questions about ID cards from Florida Blue, you can also call 1-855-393-1085. Starting January 1, 2025, you will have access to a new member website. Go to FLBlueGroupBenefits.com and enter the 3-letter prefix (UFS) of your member ID. Click Member Log In or visit the app store and download the My Health Hub app. Once you create an account, the new member website will help you check your benefits and claims and provide other important resources regarding your health plan.
If you selected your plan through the Federal Marketplace, you must update both the Federal Marketplace records and Florida Blue records. Contact the Marketplace at 1-800-318-2596 for assistance in updating their records. To update Florida Blue records, print the Authorization to Share Protected Health Information and return it to the address listed on the form.
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Updating personal information
To update your personal information with Florida Blue, you can visit the member website at FLBlueGroupBenefits.com and enter the 3-letter prefix (UFS) of your member ID. Once you've created an account, you can check your benefits, claims, and other important resources regarding your health plan. You can also update your email address or phone number by logging into your account at www.healthcare.gov.
If you need to update your address, you must contact your employer to do so. If you selected your plan through the Federal Marketplace, you must update both the Federal Marketplace records and Florida Blue records. Contact the Marketplace at 1-800-318-2596 for assistance in updating their records. To update Florida Blue records, print the Authorization to Share Protected Health Information and return it to the address listed on the form. You can also fax your request to (904) 565-6082, Attention: Florida Blue Enrollment Membership, or mail it to:
Florida Blue/Direct M&B
PO Box 45074
Jacksonville, FL 32232-5074
If you have any questions, you can chat with one of the online chat representatives or call the Customer Service number on your member ID card.
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Florida Blue's opening hours
Florida Blue offers virtual healthcare, allowing customers to access providers 24/7 and schedule care around their availability. This service is available to all Florida Blue members regardless of their location.
Florida Blue's customer service phone line is available Monday through Thursday from 8 a.m. to 5 p.m. The number to call is 1-800-FLA-BLUE (352-2583).
For questions about ID cards, members can call 1-855-393-1085.
Florida Blue's mailing addresses are as follows:
- Florida Combined Life Insurance Company, P.O. Box 211778, Kansas City, MO 64121-1778
- Florida Blue Medicare Plan Payments, P.O. Box 660289, Dallas, TX 75266-0289
- Florida Blue Group Ancillary Dept. 1158, P.O. Box 121158, Dallas, TX 75321-1158
- Florida Blue Medicare Mail, P. O. Box 45296, Jacksonville, FL 32232-5296
- Florida Blue, P. O. Box 1798, Jacksonville, FL 32231-0014
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Frequently asked questions
You can call Florida Blue's customer service number at 1-800-FLA-BLUE (352-2583). They are open Monday through Thursday, 8 a.m. to 8 p.m. local time.
The mailing address for Florida Blue Medicare is:
Florida Blue Medicare
P. O. Box 45296
Jacksonville, FL 32232-5296
For questions about your ID card, you can call Florida Blue at 1-855-393-1085.
You can update your email address or phone number by logging into your account at www.healthcare.gov. You will need to update your information on your Marketplace profile and application.
If you selected your plan through the Federal Marketplace, you can contact the Marketplace at 1-800-318-2596 for assistance.
