Contacting Metlife: Insurance Claims And Queries

MetLife is a life insurance company that provides a wide range of insurance services. The company was founded in 1863 and is currently headquartered in New York, NY. MetLife offers various ways for its customers to contact them, including phone, email, and online forms. The best phone number to call for general inquiries about life insurance is 1-800-638-5433. MetLife also has separate phone numbers for specific departments, such as dental insurance, vision insurance, and employer benefits. The company's email address for customer service inquiries is [email protected], and they also provide different email addresses for specific departments. Additionally, MetLife offers 24/7 live support through their website and interactive voice response system. The website also provides online forms that customers can use to submit their inquiries.

MetLife's customer service phone number

If you are a MetLife Worldwide Benefits member, you can find the relevant contact information on your MetLife Worldwide Benefits ID card. If you do not have your card to hand, you can contact MetLife using the following email addresses:

• For help with service and claims in the US: [email protected]
• For help with service and claims outside of the US: [email protected]

MetLife also has several other phone numbers that you can call, depending on your specific query:

• For online account and servicing support: 1-888-243-1974
• For benefits through your employer: 1-800-438-6388
• For individual dental insurance questions: 1-800-942-0854
• For vision insurance inquiries: 1-855-638-3931
• To reach the company's representatives in their corporate office: 1-212-578-2211

MetLife also has a helpline for filing life insurance claims: 1-800-638-5000.

MetLife's customer service email address

MetLife's customer service can be contacted via email at [email protected]. This is the best email address to reach out to for customer service inquiries. You can send your questions, concerns, and complaints to this email address, and the customer care team will respond with answers and solutions to your issues.

If you are a MetLife Worldwide Benefits member, you can also contact their customer service team via email. For help with service and claims in the US, the email address is [email protected]. For help with service and claims outside of the US, the email address is [email protected].

In addition to email support, MetLife also offers 24/7 phone support. You can reach a live person by calling their general inquiries line at 1-800-638-5433. This line is available Monday through Friday from 8 a.m. to 8 p.m. ET.

For specific inquiries related to benefits through your employer, you can call 1-800-438-6388. This line is available Monday to Friday between 8 a.m. and 11 p.m. ET.

MetLife also provides dedicated phone lines for other specific inquiries, such as individual dental insurance and vision insurance. You can find the contact details for these lines on their website or by referring to your MetLife Worldwide Benefits ID card.

MetLife's mailing address

MetLife has several mailing addresses, depending on the nature of your query.

MetLife Mailing Addresses

Term Life, Whole Life, and Universal Life Policies

If your policy number begins with the letters GIW, SIT or MLT, the mailing address is:

MetLife

PO Box 105072

Atlanta, GA 30348-5072

Variable Life Policies

The mailing address for these policies is:

MetLife

PO Box 371351

Pittsburgh, PA 15250-7351

All Other Policies

For all other policies, the mailing address is:

MetLife

PO Box 371487

Pittsburgh, PA 15250-7487

Individual Life Policies

For individual life policies, the overnight mailing address is:

MetLife or Brighthouse Financial

Mellon Client Service Center

AIM #1540470

Lockbox 371487

500 Ross St

Pittsburgh

PA 15262

MLUS Policies

The overnight mailing address for MLUS policies is:

MetLife Insurance Company USA

Attn Lockbox 371888

500 Ross St

154-0460

Pittsburgh

PA 15262

New England Financial Policies

For New England Financial policies, the overnight mailing address is:

New England Financial

Box 371499

500 Ross Street

154-0470

Pittsburgh

PA 15262

Traditional Contracts

For traditional contracts, the mailing address is:

US Bank Operation Center

GenAm Lockbox 790196

1005 Convention Plaza

St. Louis, MO 63101

US Bank Operation Center

GenAm Lockbox 790201

1005 Convention Plaza

St. Louis, MO 63101

MetLife's customer service hours

For general inquiries, the customer service helpline is available Monday through Friday from 8 a.m. to 8 p.m. ET. You can reach them by calling 1-800-638-5433.

If you are a MetLife Worldwide Benefits member, you can find the relevant contact information on your ID card. MetLife Worldwide Benefits offers 24/7 customer support, and you can reach a live person by phone or email at any time.

For benefits through an employer, the customer service hours are Monday to Friday between 8 a.m. and 11 p.m. ET.

The dental insurance helpline is available from Monday to Friday between 8 a.m. and 9 p.m. ET, while the vision insurance line operates Monday through Saturday from 9 a.m. to 8 p.m. ET.

If you need to reach the headquarters, typical corporate office hours are Monday through Friday from 9 a.m. to 5 p.m. ET.

MetLife's customer service ratings

On Yelp, MetLife has an average rating of 1.4 from 222 reviews, indicating that most customers are generally dissatisfied. One reviewer gave MetLife a rating of 1 out of 5 stars, citing issues with their dental insurance plan. They stated that they paid $100 per month for coverage but felt they were not getting their money's worth as MetLife only covered about 24% of their claims. Another reviewer shared a similar experience, stating that they had to pay $200 out-of-pocket for their children's dental cleanings despite having insurance.

Trustpilot reviews for MetLife are also predominantly negative, with customers complaining about delayed or denied claims, poor customer service, and difficulty communicating with the company. One reviewer shared their experience of trying to file a claim for a cracked crown, which was denied twice even though their dentist provided images and stated that it was medically necessary. Another reviewer expressed frustration with the automated system, lengthy forms, and difficulty reaching the right person to resolve their issue.

On ConsumerAffairs, MetLife has received a mix of positive and negative reviews. Some customers have praised MetLife for its competitive rates and wide range of insurance products. However, others have complained about issues with claims processing, unhelpful customer service representatives, and unethical business practices. One reviewer shared their experience of being misled about the coverage of their policy, resulting in unexpected out-of-pocket expenses. Another reviewer expressed frustration with the company's handling of their Power of Attorney documentation, stating that they had been "banging into a dead end" for over six weeks.

Overall, while some customers have had positive experiences with MetLife, the majority of reviews highlight issues with the company's customer service, claims handling, and communication. These negative reviews suggest that MetLife could improve its processes and training to better serve its customers and ensure a more consistent and positive experience.

Frequently asked questions