Haris Ashley
If your phone is insured by AT&T and you need to report it as broken, you can do so by going to phoneclaim.com/att or calling 888-477-6832. Before filing a claim, confirm that your device is covered by a protection plan by going to 'Device protection and warranty' and signing in to select your device. If your device is insured, you can select this option to view your protection plan details. You will be charged a non-refundable deductible when you file your claim, and you must do so within 60 days of loss or damage.
| Characteristics | Values |
|---|---|
| Confirming device protection | Go to Device protection and warranty. Sign in and select your device. If you see Status: Insured, your wireless line is currently signed up for a protection plan. |
| Finding a missing device | Try to find it with GPS or location apps you may have installed before it went missing. |
| Unable to find device | Learn how to suspend service and block your device. Once you suspend service, you won’t be able to track your device. |
| Filing a claim | Go to phoneclaim.com/att or call 888.477.6832. Available on weekdays from 8 a.m. to midnight ET and weekends from 10 a.m. to 10 p.m. ET. |
| Claim filing deadline | File within 60 days of loss or damage. |
| Claim fee | A non-refundable deductible is charged for each claim. |
| Information required | Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number. |
| Replacement device delivery time | Same-day replacement with the AT&T Protect Advantage plan. Otherwise, usually 1-2 business days. |
| Screen repair eligibility | Some devices qualify for cracked screen repair (available in select areas for certain devices). |
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What You'll Learn
Confirm your device is covered by an AT&T protection plan
To confirm if your device is covered by an AT&T protection plan, follow these steps:
- Go to the "Device protection and warranty" section on the AT&T website or your account page.
- Sign in to your account and select your device from the list of options.
- Check the status of your device. If you see "Status: Insured," it means your device is currently covered by an AT&T protection plan.
- To view the specifics of your protection plan, click on "Insured." This will display the details of your plan, including any deductibles or limitations.
- Note that AT&T protection plans typically cover loss, theft, and damage, offering same-day replacements for eligible devices in certain areas.
- If you are unsure about your device's eligibility or the specific terms of your protection plan, contact AT&T customer support or refer to the terms and conditions of your plan.
By following these steps, you can confirm whether your device is covered by an AT&T protection plan and understand the extent of your coverage in case of a broken phone. Remember that it is important to enroll in a protection plan before any damage occurs, as the device must be in good working order at the time of enrollment.
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Check device protection and warranty status
To check your device protection and warranty status with AT&T, you must first sign in to your account. Once you've signed in, select your device. If your device is insured, you will see "Status: Insured" and you will be able to view your protection plan details.
If your device is lost or stolen, you can try to find it using GPS or a pre-installed location app. If you still can't find it, you can suspend your service and block your device. However, once you suspend service, you won't be able to track your device.
You can also file a claim to replace your lost, stolen, or damaged device. You can do this by going to phoneclaim.com/att or calling 888.477.6832. Make sure to have the following information handy when filing a claim: the wireless security passcode or the last four digits of the AT&T account owner's Social Security or Tax ID number. You will be charged a non-refundable deductible when you file your claim.
Additionally, keep in mind that you must file your claim within 60 days of loss or damage. If you don't return your damaged or defective device within 30 days, you will be charged a non-return fee of $850, which will be added to your wireless bill.
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Find your lost phone with GPS
If you have an AT&T protection plan for your phone, you can try to find it with GPS or location apps you may have installed before it went missing. However, if your phone is turned off, it cannot be actively tracked because it stops transmitting signals like GPS, cellular, and Wi-Fi.
If you have an Android phone, you can locate it by going to android.com/find on your web browser and signing in with the Google account connected to the lost device. The device will be displayed at the top of the screen, and you can pick the lost phone. Its last location will be displayed on the map. For new devices or accounts that have not been logged into in a long time, you will need to complete two-factor authentication.
You can also select "Secure Device" to remotely lock the phone with your PIN or password. As a last resort, you can choose "Erase Device" to permanently delete all data on the lost phone. Additionally, if you have a Samsung account, you can locate your lost Samsung device using the Find My Mobile service. This works even if location services are not enabled. Go to the Find My Mobile website (smartthingsfind.samsung.com) and sign in with your Samsung account. You'll see a list of your registered Samsung devices. Select the one you want to locate, and its last location will be shown on a map.
If you have an Apple device, you can use the Find My app to locate your lost device on a map. You can get directions to its location and, when you're nearby, play a sound or even get help finding its exact location. While you look for your device, you should mark it as lost. This puts your device in Lost Mode, locking it with a passcode or your Apple Account password. For devices compatible with Apple Pay, this will also suspend any payment cards and passes. You can also display a message with your contact information to allow others to get in touch with you if they find your device.
If your device is turned off or not connected to the internet, the Find My app will display the last known location. Newer iPhones (iPhone 11 and later) can still be located by pinging nearby Apple devices via Bluetooth even when turned off, as long as the "Find My network" feature is enabled.
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Suspend service and block your device
If your phone is lost or stolen, you can suspend its service and block the device. This will prevent anyone from using your phone or accessing your data. However, keep in mind that once you suspend the service, you will not be able to track your device using GPS or location apps.
To suspend service and block your device, follow these steps:
- Go to 'Device protection and warranty' on the AT&T website.
- Sign in and select your device.
- Confirm that your device is covered by a protection plan. If you see 'Status: Insured', your device is signed up for a protection plan.
- Select 'Insured' to review your protection plan details.
- Contact AT&T customer support by calling 888.477.6832. They are available weekdays from 8 a.m. to midnight ET and on weekends from 10 a.m. to 10 p.m. ET.
- Provide the necessary information, such as your wireless security passcode and account details.
- File your claim within 60 days of loss or damage.
Additionally, if you need to receive an authentication code and your device is lost or stolen, you can call 800.331.0500. Remember that suspending service and blocking your device is a crucial step to securing your personal information and preventing unauthorized use of your phone.
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File your claim within 60 days
When filing a claim for a broken phone insured by AT&T, it's important to act promptly. You must file your claim within 60 days of the loss or damage occurring. This timeline is crucial, as failing to report the loss within this timeframe will result in a forfeiture of your claim.
To initiate the claims process, start by confirming that your device is covered by an AT&T protection plan. Go to "Device Protection and Warranty" on the AT&T website, sign in and select your device. If your device shows as "Insured," it means it's covered by a protection plan. Review your specific protection plan details by selecting the "Insured" option.
Once you've confirmed your device's insurance status, gather the necessary information before filing your claim. Have the following details readily available:
- Wireless security passcode
- Last four digits of the AT&T account owner's Social Security or Tax ID number
With this information in hand, you can proceed to file your claim within the 60-day window. You can file your claim by visiting phoneclaim.com/att or calling 888.477.6832. The customer support team is available weekdays from 8 a.m. to midnight ET and on weekends from 10 a.m. to 10 p.m. ET.
Remember, timely action is essential when dealing with a broken phone insured by AT&T. By filing your claim promptly and providing the necessary information, you can ensure a smoother claims process and get one step closer to receiving your replacement device.
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Frequently asked questions
You can report a broken phone by going to phoneclaim.com/att or calling 888.477.6832. You will be charged a non-refundable deductible when you file your claim and you must file within 60 days of the damage occurring.
You will need your wireless security passcode and the last four digits of the AT&T account owner's Social Security or Tax ID number.
In most cases, you will get your replacement device in 1-2 business days. If you have the AT&T Protect Advantage™ plan, you can get a same-day replacement.
