
Insurance fraud is a serious crime in Georgia, and can result in severe penalties, including prison time and hefty fines. If you suspect insurance fraud, it is important to know how to report it. The Criminal Investigations Division of the Department of Insurance handles suspected insurance fraud in Georgia, investigating illegal activities by companies, agents, or individuals. Consumers and licensed insurance agents or carriers can report suspected fraud through the new online portal, by fax, mail, or phone.
| Characteristics | Values |
|---|---|
| Who can report insurance fraud? | Consumers, licensed insurance agents or carriers, and industry representatives |
| How to report insurance fraud? | By fax, mail, phone, or through the online portal |
| What to include in the report? | Contact information (name, address, telephone number, and email address) and documentation supporting the allegation |
| What happens after reporting? | The Criminal Investigations Division assigns a case number and sends it to a fraud specialist for review; if further investigation is warranted, it is assigned to a Special Agent |
| What are the penalties for insurance fraud? | A felony carrying a prison sentence of 2-10 years and/or a fine of up to $10,000, restitution to victims, and possible civil penalties |
| What is insurance fraud? | Knowingly lying to obtain benefits or advantages that one is not entitled to; can be committed by consumers, service providers, insurance companies, or adjusters |
| What are examples of insurance fraud? | Auto glass fraud, inflated tow/storage charges, hail damage, farm losses, auto repair/body shop, staged/caused accidents, selling fake policies, rate fixing, or denying valid claims |
| What if the insurance agency is found not to have committed fraud? | A letter explaining the determination will be sent, and consumers can contact the Consumer Services Division to speak with a supervisor |
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What You'll Learn

Report to Criminal Investigations Division
To report suspected insurance fraud in Georgia, you can contact the Criminal Investigations Division of the Department of Insurance, also known as OCI-CID. This division investigates illegal insurance activities perpetrated by companies, agents, or individuals. OCI-CID's mission is to protect Georgia citizens from economic loss and victimization.
You can now report suspected fraud through the OCI's new online portal. To ensure they have all the necessary information to investigate your allegation, you should be prepared to provide your contact information (name, address, telephone number, and email address) and any documentation that supports your allegation. You can also report fraud by fax, mail, or phone. The OCI's contact information is provided on their website.
Once your report is received, OCI-CID will assign a case number and send it to a fraud specialist for review. An investigation team will evaluate the referral based on the information you supply and any additional data compiled by the fraud specialist. If the referral merits further investigation, a Special Agent will be assigned to the case. OCI Special Agents are certified and sworn state law enforcement officers authorized to carry firearms, make arrests, conduct searches, and present cases at all levels of prosecution.
Penalties for insurance fraud in Georgia can vary depending on where the fraud occurred, the amount of money involved, and the defendant's criminal history. However, insurance fraud is a felony in Georgia, and defendants found guilty can face severe penalties, including prison time, fines, restitution, and civil penalties.
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Online, by phone, fax, or mail
To report insurance fraud in Georgia, you can make a report online, by phone, fax, or mail. Here's what you need to know about each option:
Online
The Office of the Commissioner of Insurance and Safety Fire (OCI) has launched an online portal for reporting suspected insurance fraud. This portal allows consumers to submit their complaints directly to the OCI. When filing a report online, you will be asked to provide your contact information, including your name, address, telephone number, and email address. You may also be required to provide documentation to support your insurance fraud allegation.
By Phone
You can report insurance fraud by calling the OCI's Criminal Investigations Division at 1-800-GEORGIA. This hotline is dedicated to receiving reports of suspected fraud and will connect you with a fraud specialist who can guide you through the reporting process. Make sure you have all the relevant information and documentation ready when you call.
Fax and Mail
If you prefer, you can also send your insurance fraud report by fax or mail. The OCI provides contact information for these methods on their website. When submitting your report, be sure to include your contact information and any supporting documentation. Once your report is received, the OCI may send you an acknowledgment letter.
Regardless of the reporting method, it is important to provide as much information and evidence as possible to support your allegation of insurance fraud. Insurance fraud is a serious crime in Georgia, and the OCI is committed to investigating and resolving these cases to protect Georgia citizens from economic loss and victimization.
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Provide contact information
If you suspect insurance fraud in Georgia, you can report it to the Criminal Investigations Division of the Department of Insurance. This division investigates illegal insurance activities perpetrated by companies, agents, or individuals.
You can report suspected fraud through the new online portal or by fax, mail, or phone. To ensure that all necessary information is provided to investigate the suspected fraud, be prepared to provide your contact information, including your name, address, telephone number, and email address.
The OCI Criminal Investigations Division can be contacted at the following address:
OCI Criminal Investigations Division
2 Martin Luther King Drive, Suite 720 West Tower
Atlanta, GA 30334
Before sharing sensitive or personal information, verify that you are on an official State of Georgia website or are communicating through an official channel. State of Georgia government websites and email systems typically use "georgia.gov" or "ga.gov" at the end of the address. You can also call 1-800-GEORGIA to verify that a website is official.
If you need legal advice or have been charged with insurance fraud, you should contact a local criminal defense attorney. One such law firm, Andersen, Tate & Carr, can be reached at 1-770-822-0900.
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Include supporting documentation
To report insurance fraud in Georgia, you must submit documentation that supports your allegation. This can be done by fax, mail, or phone, or through the new online portal. The Office of the Commissioner of Insurance and Safety Fire (OCI-CID) will review your documents and send you an acknowledgment letter.
The OCI-CID investigates illegal insurance activities perpetrated by companies, agents, or individuals. They are guided by core values of Commitment, Honor, Integrity, Respect, Professionalism, and Service, and work in cooperation with the insurance industry and law enforcement.
- Keep meticulous records: Maintain detailed records of all communications with the insurance company regarding your dispute. When calling, note the phone number, the name of the person you spoke with, the date of the call, and write a brief summary of the conversation.
- Gather all relevant documents: This includes invoices, notes, canceled checks, notices, and any other relevant paperwork. Send copies of these documents, not the originals, to the OCI-CID.
- Provide your contact information: Include your name, address, telephone number, and email address so that the OCI-CID can contact you if needed.
- Submit the documentation: You can submit the documentation by fax, mail, phone, or through the online portal. Make sure to send the documentation to the correct address or contact number provided by the OCI-CID.
- Follow up: If you have not received a response or are dissatisfied with the insurance company's handling of your complaint, you may need to follow up. You can contact the Consumer Services Division and ask to speak with a supervisor.
- Seek legal assistance: If necessary, consider contacting the State Bar of Georgia Lawyer Referral Information Service for help in finding an attorney.
Remember, it is important to only share sensitive or personal information on official state websites, which can be verified by calling 1-800-GEORGIA.
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Penalties for insurance fraud
Insurance fraud is a serious crime in Georgia, and those convicted face severe penalties. The state's law defines insurance fraud as any person who "knowingly and willfully or with reckless disregard" engages in fraudulent activities related to insurance contracts, benefits, or representation of an unauthorized insurer. The crime is commonly committed by policyholders or service providers attempting to claim benefits they are not entitled to. Insurers can also commit fraud by selling fake policies, rate-fixing, or denying valid claims.
Georgia takes an aggressive stance against insurance fraud, and prosecutors have broad laws to work with. Notably, Georgia does not require money to change hands as an element of the offense, which is a significant departure from other states' fraud laws. This means that even if no financial transaction occurred, a person can still be charged and prosecuted for insurance fraud in Georgia.
The penalties for insurance fraud in Georgia can vary depending on factors such as the location of the fraud, the amount of money involved, and the defendant's criminal history. However, insurance fraud is generally classified as a felony in Georgia, carrying severe consequences. Those found guilty can face a prison sentence of up to 10 years and/or a fine of up to $10,000. Additionally, defendants may be ordered to pay restitution to any victims and may face civil penalties.
The specific penalties for insurance fraud in Georgia include:
- Prison sentence: Convicted individuals may face a prison term of 2 to 10 years, depending on the severity of the fraud and other mitigating factors.
- Monetary fines: A fine of up to $10,000 can be imposed, depending on the circumstances of the case and the defendant's financial situation.
- Restitution: Defendants may be ordered to compensate the victims for any financial losses or damages incurred due to their fraudulent activities.
- Civil penalties: In addition to criminal penalties, civil penalties may also be imposed, such as the revocation of professional licenses or restrictions on future insurance claims.
It is important to note that insurance fraud accusations and charges can have serious life-altering consequences, even before a conviction. Anyone facing such accusations should consult with an experienced criminal defense attorney to understand their legal options and protect their rights.
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Frequently asked questions
Insurance fraud occurs when someone knowingly lies to obtain some benefit or advantage that they are not entitled to. This can be committed by consumers, service providers, insurance companies, or adjusters.
You can report suspected insurance fraud to the Criminal Investigations Division of the Department of Insurance. Reports can be made through their online portal, or by fax, mail or phone.
You will need to provide your contact information (name, address, telephone number, and email address), as well as documentation that supports your allegation.
Once a report is received, a case number will be assigned to the complaint and sent to a fraud specialist for review. If the referral merits further investigation, it will be assigned to a Special Agent.





























