
New York State of Health is a health insurance marketplace for individuals, families, and small businesses. It offers a range of tools to help users compare and choose the right plan for their needs, including the Compare Plans and Estimate Cost tool. Users can also calculate whether they are eligible for financial assistance. To view and manage your health insurance in New York State, you can log in to your NY State of Health account at nystateofhealth.ny.gov. Here, you can review your application, renew your coverage, and update your account information. You can also contact the NY State of Health Customer Service Center for further assistance.
| Characteristics | Values |
|---|---|
| Website | nystateofhealth.ny.gov |
| Contact Number | 1-855-355-5777 |
| Contact Email | Not found |
| Contact Address | NY State of Health, P.O. Box 11774, Albany, NY 12211 |
| Contact Hours | Monday - Friday 8am-8pm, Saturday 9am-1pm |
| Online Chat | Monday - Friday 8am-8pm, Saturday 9am-1pm |
| Plan Comparison Tool | Available |
| Application Submission | Online, mail, or fax |
| Application Assistance | Certified Application Counselors, Marketplace Facilitated Enrollers, and Navigators |
| Helpline Number | (800) 541-2831 |
| Helpline Hours | Monday-Friday 8:00 AM - 8:00 PM, Saturday 9:00 AM - 1:00 PM |
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What You'll Learn

Eligibility for Medicaid, Child Health Plus, or the Essential Plan
To be eligible for Medicaid in New York State, you must be a resident of the state, be under the age of 19, and meet certain income requirements. The income requirements vary depending on family size, but generally, families with incomes less than 2.2 times the poverty level (approximately $1,232 a week for a three-person family and $1,487 a week for a family of four) are eligible for Medicaid with no monthly premium. Families with somewhat higher incomes may still be eligible for Medicaid but will have to pay a monthly premium of $15, $30, $45, or $60 per child per month, depending on their income and family size.
Children who are not eligible for Medicaid can enroll in Child Health Plus if they don't already have health insurance and are not eligible for coverage under the public employees' state health benefits plan. Child Health Plus is available regardless of immigration status. Similar to Medicaid, eligibility for Child Health Plus depends on gross family income.
The Essential Plan is another option for individuals who are not eligible for Medicaid or Child Health Plus and do not have employer coverage. The Essential Plan has comprehensive benefits, including dental and vision, inpatient and outpatient hospital care, prescription drugs, and more. It has no monthly premiums or deductibles, and individuals can enroll at any time during the year. To be eligible for the Essential Plan, individuals must be New York State residents, be lawfully present in the U.S., be between the ages of 19 and 64, and meet the annual income requirements.
To choose a new health plan, individuals can log into their nystateofhealth.ny.gov account, call the Customer Service Center at 1-855-355-5777, or contact a certified enrollment assistor.
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How to renew your health insurance
To view your health insurance in New York State, you can use the NYS Provider & Health Plan Lookup Tool. This allows you to search for providers by insurance company, or search for insurance companies by provider.
Now, to renew your health insurance in New York State, you may need to take action each year to renew your health insurance or the insurance of your family members. The steps for renewal depend on where you originally enrolled. If you enrolled in Medicaid, Child Health Plus, the Essential Plan, or a Qualified Health Plan through NY State of Health, you can renew your insurance by logging into your account at nystateofhealth.ny.gov. When it is time for your renewal, click the "Update Application" button and follow the instructions to update your information. You can also renew your insurance by calling the NY State of Health Customer Service Center at 1-855-355-5777. Their operating hours are Monday through Friday from 8:00 AM to 8:00 PM and on Saturday from 9:00 AM to 1:00 PM.
If you enrolled in Medicaid through your Local Department of Social Services (LDSS) or the New York City Human Resources Administration (HRA), you will need to complete and return your renewal packet by your renewal deadline. You can also contact an enrollment assister, who can help you find the best healthcare plan for your needs. Their help is free. If you already have an assister, contact them so they can help you renew your insurance. If you don’t already have an assister, you can find one using the assister search tool.
If you disagree with the renewal decision made by your Local Department of Social Services or the Human Resources Administration, you have 60 days from the date of the decision to ask for a fair hearing using the phone number provided on the Medicaid or Medicare Savings Program notice.
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Using your insurance coverage
New York State of Health is a health plan marketplace for individuals, families, and small businesses. It is a one-stop shop for New Yorkers to find affordable, low-cost health insurance. You can shop, compare, and enroll in a plan that suits your needs.
To use your insurance coverage, it is important to first understand your coverage options and what your plan includes. You can use the NYS Provider & Health Plan Lookup Tool to find out which providers are in your health insurance company's network. You can search by the provider to find out which health plans include them, or you can search by facility to find a suitable health plan.
If you are unsure about your coverage options, you can contact a Certified Application Counselor, Marketplace Facilitated Enroller, or Navigator. These Assistors can help you understand your coverage options and make the best decision for your needs. They can also help you apply for health insurance and enroll in a plan.
Additionally, brokers are experts who can advise small business owners and individuals about their health plan choices. They can guide you in making decisions about your health insurance coverage and help you choose a plan that is right for you and your family.
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Comparing health insurance plans
To compare health insurance plans in New York State, you can visit the New York State of Health website. This website is a one-stop shop for individuals, families, and small businesses to find and compare affordable, quality health insurance plans.
The site includes a plan comparison tool that can help you decide on the best plan for your needs. You can use the tool to see which plans you are eligible for and to find out if you are eligible for financial assistance or programs such as Medicaid or the Essential Plan. The Marketplace premium tax credits can help reduce the cost of your chosen plan immediately, and you can choose to take this as an advance payment to lower your monthly health plan premium.
The New York State of Health website also provides access to Certified Application Counselors, Marketplace Facilitated Enrollers, and Navigators. These assistors can help you understand your coverage options, apply for health insurance, and enroll in a plan that suits your requirements.
Additionally, if you are looking for a specific provider, you can use the NYS Provider & Health Plan Look-Up Tool. This tool allows you to search for a provider and find out which health insurance company networks they belong to. Alternatively, you can enter a health insurance company name and find out which providers are in their network.
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How to apply for health insurance
There are a few steps to take to apply for health insurance in New York State. Firstly, you need to decide whether you are applying for coverage for yourself or for your family. This is important because the number of people you are enrolling will determine which plan(s) you are eligible for. You will need to gather some basic information, such as birth dates, social security numbers, and employment, income, and health insurance information for each family member.
Next, you can compare the different health insurance plans available to find the right one for you. The Marketplace is a good place to start, as it allows you to shop and compare health insurance plans. You can also use the NY State of Health website to compare plans and find one that suits your needs and budget. This website can also help you understand if you qualify for financial assistance.
Once you have decided on a plan, you can apply for health insurance online, by phone, or in person. If you need help with the application process, you can contact a trained and certified Enrollment Assistor or Broker, or visit an NYC Department of Health Certified Application Counselor. These services are free of charge and can provide assistance in languages other than English.
After submitting your application, you will receive your eligibility results in the mail within two weeks. If your application is successful, you will receive your Member ID card in the mail after making your initial payment.
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Frequently asked questions
You can view your medical insurance in New York State by logging into your NY State of Health account at nystateofhealth.ny.gov.
You can receive assistance by meeting with an enrollment assistor or by calling the NY State of Health Customer Service Center at 1-855-355-5777.
You can create an account on the NY State of Health website, which is a one-stop shop for New Yorkers to find affordable low-cost health insurance.
You can use the "Compare Plans and Estimate Cost" tool on the Individuals and Families page to see if you are eligible for financial assistance.




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