Jeffrey Wade
When applying for a job in the insurance sector, it is important to tailor your resume to the specific role and requirements. For example, a health insurance sales position resume should emphasise driving revenue growth and building client relationships, while a life insurance underwriter role should focus on risk assessment and analytical skills. Insurance jobs are highly technical, so it is important to highlight technical skills and industry-specific platforms such as HealthSherpa. Action verbs like processed or examined add impact to your resume. If you are just starting your career in insurance, you can list any communication experience, such as being on the debate team or running a small business.
| Characteristics | Values |
|---|---|
| Action Verbs | "Processed", "Examined", "Led", "Built", "Optimized" |
| Achievements | Highlight your success rate and any career growth |
| Skills | Negotiation, communication, research, sales, customer service, attention to detail, good numeracy skills, computer competences, medical records analysis, ICD-10 codes, Xactimate, claims processing, data management, etc. |
| Experience | Include any directly relevant experience first, then any transferable skills from previous jobs |
| Qualifications | Any qualifications or certifications relevant to the role |
| Job-Specific Details | Include industry-specific platforms and sites, such as HealthSherpa and HealthCare.gov for health insurance |
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What You'll Learn
Highlight your success rate and any achievements
When applying for a job in the insurance industry, it is important to tailor your resume to the specific role. For example, if you are applying for a health insurance sales position, your summary might look something like this:
> Dynamic health insurance sales professional with 7+ years of experience driving revenue growth and building strong client relationships. Proven track record of exceeding sales quotas by an average of 20% annually and maintaining a client retention rate of 95%.
In this example, the candidate has included quantifiable metrics to demonstrate their success. They have also tailored their resume to the specific role by mentioning their experience in sales and client relationships.
If you are applying for a role as a life insurance underwriter, your summary should focus on your risk assessment and analytical skills:
> Detail-oriented life insurance underwriter with 4+ years of experience evaluating complex risk profiles. Skilled in analyzing medical records, financial data, and actuarial tables to make sound underwriting decisions.
In this case, the candidate has highlighted their success in assessing risk and making data-driven decisions. They have also included specific examples of the types of data they are proficient in analyzing.
When highlighting your achievements, it is important to use action verbs and quantifiable metrics to demonstrate your impact. For example, instead of saying you were "in charge of claims processing," you could say you "processed 130 claims using medical canvassing to identify fraud 37% more accurately." This provides specific details and showcases your success in a more impactful way.
- "Tutored 50+ students, achieving a 20% improvement in test scores and 95% course completion rate in one semester."
- "Created engaging lesson plans that increased student engagement by 30%, resulting in a 15% improvement in attendance and feedback scores."
- "Improved inventory accuracy by 40%, reducing product loss by 20% and saving $10,000 annually through optimized stock management."
Remember to include any relevant projects, publications, or patents (the three Ps) that demonstrate your practical application of skills. You can also mention any industry-specific platforms or technical skills you are proficient in, such as Xactimate or claims processing software.
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Include technical skills and industry-specific platforms
When applying for a role in the medical insurance sector, it is important to include technical skills and industry-specific platforms on your resume. This is because insurance jobs are highly technical and based on industry compliance. Therefore, it is a good idea to focus on technical skills and industry knowledge.
Firstly, you should include any industry-specific platforms you have experience with. For example, if you have worked in the health insurance sector, you might mention HealthSherpa and HealthCare.gov. If your experience is with Medicare and Medicaid, be sure to list these, as well as any knowledge of related regulations. If you have experience with specific software, such as Xactimate, LexisNexis, or claims processing software, include this too. You could also mention your proficiency with MS Office Suite, including Excel, Word, and PowerPoint.
Secondly, it is important to showcase your technical skills. For instance, if you are applying for a role as a medical insurance claims analyst, you should emphasise your skills in medical records analysis and ICD-10 codes. You could also mention your knowledge of medical terminology, medical coding, and medical billing. Other technical skills that could be relevant include data entry, data security, and compliance monitoring. If you have experience with risk management, quality assurance, or fraud detection, be sure to include these on your resume.
Thirdly, don't forget to include any relevant certifications or professional achievements. For example, you might be a Certified Internal Auditor or a Chartered Property Casualty Underwriter. You might also have received awards for your work, such as an 'Insurance Auditor of the Year' award. These will add weight to your technical skills and industry knowledge.
Finally, when describing your technical skills and industry-specific platform experience, use action verbs and speak in an active voice. For example, say "processed 130 claims using medical canvassing to identify fraud" instead of simply listing your responsibilities. This will make your resume more impactful and help to showcase your abilities effectively.
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Detail your experience with customer service and sales
When detailing your experience with customer service and sales, it is important to showcase your unique blend of skills and experiences that will be relevant to the role you are applying for. Here are some paragraphs you can use as a guide:
Customer Service Experience:
As a customer service professional, I have honed my interpersonal skills and product knowledge to meet the diverse needs of customers. I am adept at handling customer feedback, complaints, and inquiries with a calm and empathetic approach. My strong communication skills and cultural awareness have consistently led to exceptional customer support and successful issue resolution. I have experience working with individuals from various backgrounds and providing language support across different channels. I am also well-versed in managing customer success strategies and accounts, ensuring long-term customer satisfaction and retention.
Sales Experience:
I have a proven track record of success in sales, consistently achieving and surpassing targets. I am skilled in prospecting and acquiring new accounts, developing tailored solutions, and building strong client relationships. For example, I successfully developed a key account, increasing sales from $X million to $Y million within one year by creating a specialized product line tailored to their needs. I am proficient in sales cycle management, from initial contact to closing, and have experience with sales strategies and account management. My ability to negotiate and manage relationships has been instrumental in driving revenue growth.
Insurance Sales Experience:
As an insurance sales agent, I excelled at understanding the unique needs of customers and matching them with suitable insurance policies. I have experience in health insurance sales, where I consistently exceeded sales quotas by 20% annually and maintained a client retention rate of over 95%. I am well-versed in industry-specific platforms and compliance requirements, such as HealthSherpa and knowledge of medical records analysis. My strong communication and negotiation skills allowed me to thrive in this role, and I was recognized for my ability to build and maintain client relationships.
Retail Sales Experience:
In my role as a retail sales associate, I played a pivotal role in driving sales and ensuring customer satisfaction. I managed the entire sales cycle, from approaching prospective customers to closing deals. I was responsible for optimizing store operations, managing inventory, and providing exceptional customer service. My strong product knowledge and commitment to understanding customer needs allowed me to offer tailored solutions, upsell, and cross-sell effectively. I also have experience with retail customer service software and omnichannel retail strategies, contributing to enhanced sales performance and customer engagement.
Remember to tailor these paragraphs to your specific experiences and the requirements of the role you are applying for. Focus on highlighting your accomplishments, skills, and the impact you have made in your previous roles.
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List your most recent experiences first
When listing your work experience on a resume, it's important to keep a few key principles in mind. Firstly, you should aim to list your most recent experiences first, followed by the next most recent, and so on. This chronological approach is the most widely used format as it clearly demonstrates your career progression. Start by providing the full, official names of the companies you've worked for, along with the dates of your tenure.
In the insurance industry, it's crucial to tailor your resume to the specific role you're applying for. For instance, if you're applying for a health insurance sales position, focus on your sales experience and skills. Mention any relevant platforms or software you've used, such as HealthSherpa or HealthCare.gov, to showcase your expertise in providing health insurance plans. Emphasize your success rate and the money you've brought in for your previous employers. If you have experience in a particular type of insurance, be sure to highlight this in your introduction.
The insurance industry is highly technical and based on compliance, so it's beneficial to highlight your technical skills. If you're applying for a role as a medical insurance claims analyst, emphasize your skills in medical records analysis, ICD-10 codes, and claims processing. Use action verbs like "processed" or "examined" to add impact to your examples. For instance, say you "processed 150 medical insurance claims, achieving a 98% accuracy rate" instead of simply listing your responsibilities.
Even if you don't have extensive professional experience in insurance, you can still make your resume stand out. Include any communication experience you have, such as debate team participation or sales experience from running a small business. Highlight your intrapersonal and negotiation skills, as well as your persistence and resilience in the face of rejection. If you have relevant hobbies or interests, include them to showcase your abilities and fit for the role.
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Use action verbs and active voice
Using action verbs and writing in the active voice is a powerful way to frame your achievements and medical insurance experience effectively. They can make your abilities look diverse and your achievements impressive. Action verbs help bring your resume to life by painting a picture for the reviewer, and they affirm your skills. They also tell recruiters exactly what you accomplished in your previous roles.
- Documented and submitted adverse event reports, protocol deviations, and quality improvement forms within the required timeline.
- Supported the nursing staff with client admissions and discharges, boosting efficiency.
- Managed the implementation of new electronic medical record systems, including training employees and ensuring that relevant equipment was in place.
- Conducted group educational sessions on healthy lifestyles, the effects of nutrition on mood, and relaxation techniques.
- Collaborated with medical team members to ensure patients received detailed explanations of their diagnoses and treatment alternatives.
- Analyzed healthcare data, identified improvement opportunities, and implemented changes in the electronic medical record system, leading to cost savings.
- Provided training to parents, support workers, counselors, and teachers on mental illness, parenting, and teaching techniques.
When using action verbs, it is important to write in the active voice and avoid passive language. This will help your resume stand out and ensure that your accomplishments are clearly conveyed.
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Frequently asked questions
Focus on transferable skills from previous jobs in different industries. For example, you could include your experience in customer service or managing confidential information. If you don't have much work experience, you can also include relevant hobbies and interests that showcase your abilities.
Include a custom set of skills in your resume to stand out. For example, if you are applying to be a medical insurance claims analyst, emphasise skills in medical records analysis, coding, and industry-specific platforms. If you are applying for a sales role, highlight your success rate and negotiation skills.
Use strong action verbs such as "processed" or "examined" to speak in an active voice that adds impact to your examples. For instance, say you "processed 130 claims using medical canvassing to identify fraud" instead of "was in charge of claims processing and medical canvassing".
Include your most recent and relevant experiences first to emphasise your abilities. Keep your resume concise and focus on highlighting your primary insurance skills. If you are an experienced candidate, consider including a resume summary to showcase your skills and accomplishments.
