Haris Ashley
American Water Resources (AWR) offers insurance plans for water and sewer lines, in-home plumbing, interior electric lines, HVAC systems, appliances, home electronics, and water heaters. The company has received mixed reviews, with an average rating of 3.7/5 on Trustpilot. Some customers have praised the company for its affordable plans and hassle-free repairs, while others have complained about issues with authorization for repairs and plumbers not providing proof of work. With plans starting at $10 per month, AWR's insurance may be worth considering for those seeking protection against unexpected repair costs for service line emergencies. However, it is essential to weigh the pros and cons, read reviews, and compare it with other insurance companies before making a decision.
| Characteristics | Values |
|---|---|
| Cost | $10/month or $118/year |
| Trustpilot rating | 3.7/5 |
| Number of reviews on Trustpilot | 588 |
| Services offered | Comprehensive home repair, maintenance, and leasing plans |
| Services covered | HVAC systems, plumbing, appliances, home electronics, water heaters, outside water lines, outside sewer lines, sewer line protection plan, in-home plumbing emergency program, interior electric line protection program, heating system repair program, cooling system repair |
| Cancellation policy | Can cancel at any time by calling a toll-free number or providing cancellation in writing |
| Refund policy | Full refund if cancelled within 30 days from the commencement date and no request for service has been made |
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What You'll Learn
- American Water Resources offers affordable home protection plans
- It covers water lines, sewer lines, in-home plumbing, and interior electric lines
- It has mixed reviews, with an average rating of 3.7/5 on Trustpilot
- Some customers have complained about issues with authorisation for repairs
- It is rated well for sending help quickly from reputable companies
American Water Resources offers affordable home protection plans
American Water Resources (AWR) offers affordable home protection plans that can help protect against unexpected repair costs for service line emergencies. These plans can provide peace of mind for homeowners, covering essential appliances, lines, and systems.
AWR's protection plans include coverage for water lines, sewer lines, in-home plumbing, and interior electric lines. They also offer a range of additional services such as HVAC system coverage, appliance protection, home electronics coverage, and water heater repair or replacement.
The cost of AWR's plans varies, with some customers paying as little as $10 per month for their water and sewer line insurance. Others have mentioned a yearly plan costing $118, which has been deemed worth it for the coverage provided. AWR strives to provide hassle-free repairs, exceptional customer service, and professional local contractors.
While AWR has received mixed reviews, with an average rating of 3.7 out of 5 on Trustpilot, some customers have praised the company for its affordable plans and the peace of mind they provide. However, there have also been complaints about the company's handling of claims and authorizations for repairs.
Before signing up for any water-sewer service warranty, it is essential to research the company and understand the coverage provided. While AWR's affordable plans may be worth it for some homeowners, it is always a personal decision based on individual needs and the condition of one's home and infrastructure.
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It covers water lines, sewer lines, in-home plumbing, and interior electric lines
American Water Resources (AWR) offers affordable home protection programs that include water line, sewer line, in-home plumbing, and interior electric line coverage. These programs provide peace of mind and protection against unexpected repair costs for service line emergencies. With over 1.9 million service contracts managed across the country, AWR strives to deliver hassle-free repairs, excellent customer service, and professional local contractors.
Water line coverage is essential, especially in areas with ageing water infrastructure, such as Philadelphia. For a reasonable price, typically ranging from $4 to $13 per month according to Consumers' Checkbook, you can safeguard yourself from costly repairs or replacements due to water line issues. This coverage is particularly worth considering if you live in an older home or an area with deteriorating water lines.
Sewer line coverage is another valuable component of AWR's offering. Sewer-related issues can be a nightmare for homeowners, leading to backups, blockages, and even flooring damage. With AWR's sewer line protection plan, you can rest assured that you won't have to bear the full financial burden of repairing or replacing damaged sewer lines. This coverage can be a wise investment, especially if you've experienced recurring sewer problems or live in an area with outdated sewer systems.
In-home plumbing coverage is a convenient addition to AWR's services. Plumbing issues can range from minor leaks to more significant emergencies, and having this coverage can provide peace of mind. Whether it's a clogged drain or a burst pipe, AWR's plumbing coverage can help alleviate the stress and cost associated with unexpected plumbing repairs. This coverage can be beneficial for homeowners who want to avoid the hassle of finding a reliable plumber at the last minute.
Interior electric line coverage is also offered by AWR, ensuring that you won't have to bear the entire cost of repairing or replacing damaged interior electric lines. This coverage can be particularly useful if you have older electrical wiring or experience frequent power surges that may damage your electrical system. By including this coverage, you can enhance the protection of your home and avoid potentially costly electrical repairs.
While AWR has received mixed reviews, with an average rating of 3.7/5 on Trustpilot, it's essential to weigh the benefits against potential drawbacks. Some customers have praised AWR for its affordable protection plans and timely assistance, while others have shared negative experiences with claim denials and delays. Ultimately, the decision to opt for AWR's insurance depends on your specific needs, the condition of your home's systems, and your level of comfort with assuming the financial risk of potential repairs.
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It has mixed reviews, with an average rating of 3.7/5 on Trustpilot
American Water Resources (AWR) has received mixed reviews for its insurance services. On Trustpilot, the company has an average rating of 3.7/5 from 588 reviews.
Some customers have praised the company for its affordable home protection programs, which cover unexpected repair costs for service line emergencies, including water lines, sewer lines, in-home plumbing, and interior electric lines. AWR claims to provide hassle-free repairs, exceptional customer service, and professional local contractors.
However, other reviews highlight issues with the company's responsiveness and authorisation of repairs. One reviewer mentioned having to wait a week for a plumber to arrive, and another described a frustrating experience where the company denied authorisation for a recommended repair, resulting in the customer having to pay for the repair themselves.
Additionally, some customers have expressed concerns about the company's marketing practices. AWR's insurance is often promoted through mailers or letters, which some perceive as confusing or misleading. These promotions sometimes include city or municipality logos, giving the impression that the insurance is endorsed or mandatory when it is not.
The Better Business Bureau (BBB) also features reviews of American Water Resources. While BBB does not endorse any businesses, AWR has committed to upholding its Standards for Trust. The company offers comprehensive home repair, maintenance, and leasing plans for homeowners and businesses, covering various systems and appliances.
Overall, the mixed reviews of American Water Resources' insurance reflect a range of experiences. While some customers appreciate the peace of mind and affordability that AWR's plans offer, others have encountered challenges with the company's authorisation processes and repair coordination.
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Some customers have complained about issues with authorisation for repairs
American Water Resources (AWR) offers affordable home protection programmes that help protect against unexpected repair costs for service line emergencies. The company provides comprehensive home repair, maintenance, and leasing plans for both homeowners and businesses. Their plans are designed to cover expenses arising from everyday repairs to essential appliances, lines, and systems.
However, some customers have complained about issues with the company's authorisation for repairs. One customer, who paid their insurance through their water bill, reported having a continuous problem with their main sewer backing up every 2 to 3 months. They stated that they usually had to wait about a week for a plumber to arrive and that it was never the same plumber twice. After the last blockage, a new company was sent and they recommended a repair with a quote of $2000, which was below the maximum named in the policy. At this point, the customer asked American Water Resources to authorise and schedule the repair, but they faced issues. According to the customer, the company lied to them twice about allowing the repair, changed the claim number, and tried to start the process all over again. Despite numerous calls and arguments, the repair was ultimately denied, and the customer had to schedule the repair at their own expense.
Another customer shared their experience on Reddit, stating that they got their water line replaced by American Water Resources but did not receive proof of work from the company or the contractors.
It is worth noting that American Water Resources has an Average rating of 3.7/5 on Trustpilot, with 588 reviews posted at the time of writing. While some customers have had positive experiences with the company, others have shared negative experiences involving issues with authorisation for repairs.
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It is rated well for sending help quickly from reputable companies
American Water Resources (AWR) offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. They currently manage over 1.9 million service contracts, including water line, sewer line, in-home plumbing, and interior electric line services. AWR strives to provide hassle-free repairs, exceptional customer service, and professional local contractors.
AWR is rated "Average" with 3.7/5 on Trustpilot, with 588 reviews. While some customers have had negative experiences with the company, it is rated well for sending help quickly from reputable companies. One customer reported having a continuous problem with their main sewer backing up every 2 to 3 months. They reported the problem and American Water Resources sent a plumber to fix the issue. Another customer on Reddit reported a similar experience, stating that they got their water line replaced by American Water Resources and that it was "definitely worth it".
In addition to their water and sewer line insurance, American Water Resources offers a range of other services, including HVAC system repair and maintenance, plumbing, appliance repair, home electronics repair, and water heater repair. They also offer warranty plans and protection programs for various home systems, including sewer pipes, plumbing, heating systems, and electrical wiring.
American Water Resources has been reviewed by the Better Business Bureau (BBB), which is a nonprofit consumer advocacy organization that helps consumers make informed decisions. The BBB has accredited American Water Resources, meaning that the company has committed to upholding high standards for trust, ethics, and customer satisfaction. This accreditation can provide consumers with added confidence in the company's reliability and reputation.
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Frequently asked questions
American Water Resources (AWR) offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies.
American Water Resources insurance covers water line, sewer line, in-home plumbing, and interior electric line issues.
The cost of American Water Resources insurance varies depending on the specific plan chosen. The annual plan is $118 per year, while monthly plans can range from $4 to $13 per month.
The value of American Water Resources insurance depends on individual circumstances. Some people have found it worth the cost, while others have had negative experiences with the company's customer service and claim denials.
American Water Resources is a legitimate company with 3 locations in the United States. It has a Trustpilot score of 3.7/5 and is BBB accredited, meaning it has committed to upholding the Better Business Bureau's standards for trust.
