Ameriprise Auto Insurance: Is It Worth The Hype?

Ameriprise is a well-known car insurance company in the United States, previously known for its partnership with Costco. The company offers standard car insurance coverage and has strong ratings from credit and consumer organisations. Ameriprise provides affordable rates, good customer service, and a range of discounts and add-ons. However, its customer satisfaction and affordability are not exceptional, and its complaint ratio is higher than the industry average. Overall, Ameriprise is a good option for those seeking reliable auto insurance with the benefit of customisable add-ons, but there may be other companies that offer better coverage and customer satisfaction.

Ameriprise's auto insurance rates and coverage compared to competitors

Ameriprise offers standard car insurance coverage, including liability insurance, collision coverage, comprehensive coverage, and other standard options. However, it also has some unique features that set it apart from its competitors.

Ameriprise's auto insurance rates are generally considered to be competitive, although they may vary depending on the driver's age and location. For example, for a 30-year-old male driver, Ameriprise's rates are approximately 10% higher than the average price in Idaho. On the other hand, for a 55-year-old female driver, Ameriprise offered the lowest quote out of all the insurers illustrated, with prices ranging from $579 to $632 for full coverage.

Ameriprise also offers a range of discounts that can make its policies even more affordable. These include standard discounts such as bundling and safe driving, as well as unique discounts like garaging discounts (for parking your car in a garage at night) and accident forgiveness (for drivers with three years of safe driving history).

In terms of coverage, Ameriprise offers some options that are not commonly available from other insurers. These include:

• New Car Replacement: Eligible for certain vehicles less than a year old and with fewer than 15,000 miles. Ameriprise will replace the vehicle with one of the same make and model, covering up to 110% of the MSRP.
• Windshield Repair Without Deductibles: Windshield repair claims can be made without paying a deductible, which is important as most repairs cost less than a deductible.
• Rental Car Coverage: Reimbursement for a rental car while your vehicle is being repaired.
• Stolen Key Coverage: Reimbursement for replacing the lock and key system if car keys are stolen, covering up to $250 without a deductible.
• Accident Travel Expense Coverage: Coverage for certain travel expenses if you get into an accident more than 100 miles from home, including meals and accommodations.
• Gap Coverage: Coverage for the balance of your lease or loan if your vehicle is totaled, paying up to 110% of your vehicle's value.

Overall, Ameriprise is considered one of the better car insurance companies in the United States, with strong ratings from credit and consumer organizations. It is particularly popular among Costco members, who receive special discounts and bonuses. However, it is worth noting that Ameriprise has a higher level of auto insurance complaints than the industry average.

Ameriprise's customer service reputation

Ameriprise prides itself on maintaining high-quality customer service and handling all of its customers "with care". The company has a one-business-day response time, a streamlined claims process, and a large amount of claim-related information on its website.

Ameriprise's customer service is generally considered good for those seeking reliable auto insurance coverage at affordable rates. The company is regularly ranked among the top insurance providers for customer service. J.D. Power gave Ameriprise very high ratings for customer satisfaction in 2022, indicating customers were generally very satisfied with their Ameriprise claim experience.

Ameriprise's insurance coverage options

Ameriprise offers a wide range of insurance coverage options, including auto, home, health, disability, income, and life insurance. Its auto insurance policies are sold through American Family CONNECT and offer basic coverage with slightly below-average prices. Ameriprise also provides a variety of auto insurance discounts for safe driving, bundling with other policies, vehicle safety features, and good student grades.

In addition to standard auto coverage, Ameriprise offers add-on coverages such as accident forgiveness, roadside assistance, rental car reimbursement, and gap insurance. They also offer original equipment manufacturer (OEM) coverage, ensuring that only original parts are used for vehicle repairs.

Ameriprise's home insurance provides good coverage at slightly cheaper-than-average rates. Their policies include identity theft protection, food spoilage protection, service line coverage, equipment breakdown coverage, and wildfire loss prevention and response protection.

Ameriprise also offers health insurance, with resources to help individuals understand Medicare, long-term care, disability insurance, and other healthcare-related topics.

Overall, Ameriprise provides a range of insurance coverage options with various discounts and add-on coverages to meet the diverse needs of its customers.

Ameriprise's insurance discounts

Ameriprise offers a variety of auto insurance discounts. The company provides standard discounts, such as multi-car, safe driving, bundling, pay-in-full, defensive driving, good student, and airbag discounts.

Ameriprise also offers several unique discounts not typically offered by other car insurance companies. These include:

• New customer discount
• Automatic payment discount
• Volunteer discount (for drivers under 25)
• Low mileage discount (for policyholders who drive less than 7,500 miles per year)

Ameriprise also offers discounts for customers with safety features in their vehicles, such as anti-lock brakes and airbags. Young drivers with good grades can also receive discounts, and students who live away from home will not be considered full drivers, so their parents will pay less.

In addition, insuring more than one vehicle with Ameriprise may make customers eligible for lower rates. Staying with Ameriprise for three years or more may also result in a discount.

Ameriprise also provides bundling discounts for combining auto insurance with its homeowners and umbrella policies. The more policies that are bundled, the bigger the discount will be.

Ameriprise also offers a Premier Safety Discount for customers who avoid accidents, traffic violations, or claims for four years and take a state-approved defensive driving course.

Ameriprise's customer satisfaction

Ameriprise is a good option for those seeking reliable auto insurance coverage at affordable rates, with the added benefit of customizable add-ons to supplement coverage. While there may be other companies that offer better coverage and customer satisfaction, Ameriprise's strong financial stability and discounts make it a suitable choice for most individuals.

Ameriprise has a customer satisfaction score of 835 out of 1,000, which is equal to the industry average. However, its parent company, American Family, ranks fifth in MoneyGeek's list of the best car insurance companies, with a score of 84 out of 100.

Ameriprise has a high claims satisfaction rating and is regularly ranked among the top insurance providers for customer service. J.D. Power gave Ameriprise very high ratings for customer satisfaction in 2022, indicating that customers were generally very satisfied with their Ameriprise claim experience. The company has a streamlined claims process, with fast response times and detailed answers to common claims-related questions on its website.

Ameriprise offers a wide range of auto insurance coverage options, including liability insurance, collision coverage, comprehensive coverage, and personal injury protection. They also provide additional benefits such as roadside assistance, rental car reimbursement, and accident forgiveness.

In terms of customer service, Ameriprise has received mixed reviews. While some customers have praised the company for its genuine guidance and honest feedback, others have complained about high fees and poor investment returns. The company's customer service reputation varies depending on the type of insurance, with home insurance customers tending to receive better service than auto insurance customers.

Overall, Ameriprise is considered one of the better car insurance companies in the United States, with strong ratings from credit and consumer organizations. The company has an A+ rating from the Better Business Bureau and an A+ (Excellent) rating from A.M. Best for financial strength.

Frequently asked questions