Orlando Harmon
Country Financial is a home insurance provider that offers customizable protection policies in 19 US states. The company has been in business for nearly 100 years and provides flexible policies, 24/7 claims, discounts, and a mobile app for policy management. Country Financial offers two main types of homeowners insurance coverage: standard and premier. Standard insurance covers your home and belongings from various dangers specified in the policy, including theft, fire, lightning, wind, and hail. Premier insurance offers more comprehensive coverage for your home and belongings, paying to repair damage from any disaster not excluded in the policy, such as power surges or bleach spills. While Country Financial has good customer service ratings and low complaint scores, its prices for home insurance are notably high compared to competitors.
| Characteristics | Values |
|---|---|
| Number of states served | 19 |
| Customer service | Good, low complaint ratio, community-centred |
| Average annual premium for $300,000 in dwelling coverage | $2,123 |
| Average annual premium for $350,000 in dwelling coverage | $350,000 |
| Average annual premium for a home worth $200,000 | $1,782 |
| Customer satisfaction rating | 86 out of 100 |
| Overall performance rating | 5 out of 5 stars |
| Discounts | Multi-policy, age of home, new roof, claim-free, loyalty, welcome, good driver, good student, college graduate, safe heat, wiring age, alarm credit, hail-resistant roof, engaged couple, multi-car, defensive driver, roofing material |
| Coverage options | Basic, Premier, Combined, Guaranteed replacement, Extended replacement, Water backup, Standard, Other structures, Personal property, Loss of use, Personal liability, Umbrella, Renters |
| Financial stability | A+ (Superior) |
| Online quote tool | Yes |
| Mobile app | Yes |
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What You'll Learn
Country Financial's insurance coverage
Country Financial is a legitimate insurance company that offers customizable protection policies in 19 states. The company was founded in 1925 and has nearly 100 years of experience providing flexible policies for homeowners. It offers three policy options: basic coverage, premier plans, and combined coverage. Basic coverage includes protection against fire, windstorm, theft, smoke, vehicle collision, glass breakage, falling objects, and electrical damage. Premier plans include all basic coverage, plus protection against countertop burns, paint spillage, and power surge damage. Combined coverage offers basic coverage for belongings and premier coverage for the home. All three policy options come with replacement coverage, medical and liability protection, and personal property coverage.
Country Financial also provides guaranteed replacement coverage, which means the company will pay to rebuild a house regardless of the cost, as long as the damage is caused by an insured peril. The company has a very low level of complaints, indicating quality customer service. It offers many discounts, including multi-policy, age of home, new roof, claim-free, loyalty, and welcome discounts.
In addition to homeowners insurance, Country Financial offers auto, life, farm, commercial, and crop insurance, as well as retirement planning, investment management, and trust services. The company has been recognized by Forbes as one of the best insurance companies in America, and its life insurance division was included in the 2024 Life Health Ward's 50 Companies list of top-performing life insurance companies.
While Country Financial's home insurance rates are higher than average, its low complaint ratio and the option to expand dwelling coverage make it one of the best home insurance companies, according to Forbes. The company also provides a mobile app for policy management, 24/7 claims service, and the ability to customize coverage levels.
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Customer service and reviews
Country Financial has been providing customizable home insurance policies for almost 100 years and is currently available in 19 states. The company offers three policy options: Basic, Premier, and Combined coverage. Basic coverage includes protection against fire, windstorm, theft, smoke, vehicle collision, glass breakage, falling objects, and electrical damage. Premier plans include all basic coverage, plus protection against countertop burns, paint spills, and power surge damage. Combined coverage offers basic coverage for belongings and premier coverage for the home. All three policy options come with replacement coverage, medical and liability protection, and personal property coverage.
Country Financial has received mixed reviews from customers. On the one hand, the company has a very low level of complaints, indicating quality customer service. The National Association of Insurance Commissioners (NAIC) reports that Country Financial has a complaint score of 0.32, which is lower than the average insurer. This suggests that customers tend to be satisfied with the service they receive. Additionally, AM Best gave Country Financial an A+ rating for financial stability, indicating that they are equipped to pay out claims if needed.
On the other hand, some customers have expressed frustration with Country Financial's services. One common complaint is the lack of online services, as Country Financial does not provide online quotes or allow customers to purchase policies online. Customers must finish the purchase over the phone or through a representative. There have also been issues with billing, with some customers reporting that they continued to receive bills even after cancelling their policies.
Overall, Country Financial has a solid range of coverage options and add-ons, and its low complaint ratio is a strong indicator of customer satisfaction. However, it is important to note that the company's home insurance rates are higher than average, and its digital experience may not meet the expectations of some customers.
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Discounts and savings
Country Financial offers customizable homeowners insurance policies in 19 states. The company has been in the industry for nearly 100 years and specializes in supportive and community-centred customer service.
Country Financial provides three home coverage options: Basic coverage, Premier plans, and Combined coverage. All three policy options come with replacement coverage, medical and liability protection, and personal property coverage.
Country Financial offers a range of discounts and savings opportunities for its customers. Here are some of the key discounts available:
- Multi-Policy Discount: Country Financial offers a Multi-Policy Discount if you have more than one insurance policy with them, such as bundling home, auto, and life insurance policies. This is one of the most common ways to save on home insurance across different providers.
- New Roof Discount: If you have recently replaced your roof, you may be eligible for a discount. This is because a new roof is considered an improvement that can help prevent leaks and other issues, reducing the likelihood of making an insurance claim.
- Safe Heat Discount: If your home does not have a solid fuel-burning unit, such as a wood-burning stove, you can qualify for this discount. This is because homes without solid fuel-burning units have a lower risk of fire-related incidents.
- Welcome Discount: Homeowners who are new policyholders can qualify for this discount, which is typically available for the first three years of the policy.
- Wiring Age Discount: This discount is applicable for homeowners who have a new home or have upgraded their wiring recently. Updated wiring can reduce the risk of electrical issues and fires, making it a favourable factor for insurance providers.
- Claim-Free Discount: If you have maintained a claim-free record for a certain number of years (typically five years or more), Country Financial may offer you a discount. This indicates that you are a lower-risk customer.
- Smart Home Discount: Installing smart home technology, such as smart thermostats, theft systems, water leak detectors, or smart fire/smoke detectors, can make you eligible for this discount. These technologies are connected via broadband, wireless, or cellular technology and help monitor and protect your home.
- Security System Discount: Country Financial may offer a discount if you have a security system in place, including smoke detectors, fire extinguishers, deadbolt locks, central station fire or burglar alarms, and automatic sprinkler systems.
- Paperless Discount: While it is a small discount, typically ranging from 1% to 6%, Country Financial does offer a discount for customers who choose to go paperless on their insurance bills.
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Financial stability
Country Financial has been in business since 1925 and currently has more than 3,000 employees and 2,000 representatives. It offers insurance and other financial services in 19 states, including Illinois, Georgia, and Washington. The company provides customizable protection policies and has nearly 100 years of experience offering flexible policies for homeowners.
Country Financial has an A+ rating from AM Best, indicating that it is equipped to satisfy its ongoing insurance commitments. AM Best's rating also means that the company should be in a good position to pay out claims if a catastrophic event occurs. Country Financial also has a low complaint ratio compared to other large home insurance companies, which is a strong indicator of high customer satisfaction. According to the National Association of Insurance Commissioners (NAIC) Customer Complaint Index, Country Financial has a complaint score of 0.32, suggesting it received a low number of complaints compared to the average insurer.
MoneyGeek gave Country Financial an overall score of 86 out of 100, with the company scoring particularly well for financial stability. The company provides a variety of home insurance savings and coverage alternatives, including unique discounts such as Schedule Personal Property coverage and a Roofing Material Discount.
Country Financial also offers guaranteed replacement coverage, which is not as common as extended replacement cost coverage. This means that the company will pay to rebuild a house regardless of the cost, as long as the damage is caused by a problem covered by the policy.
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Pros and cons
Pros
Country Financial is a legitimate home insurance provider that offers customizable protection policies in 19 states. The company has nearly 100 years of experience providing flexible policies for homeowners. It offers three policy options, 24/7 claims, some discounts, and a mobile app for policy management. Basic coverage includes protection against fire, windstorm, theft, smoke, vehicle collision, glass breakage, falling objects, and electrical damage. Premier plans include all basic coverage plus protection against things like countertop burns, paint spills, and power surge damage.
Country Financial has a very low level of complaints, indicating quality customer service. The company also offers guaranteed replacement coverage, which means they will pay to rebuild your house regardless of the cost, as long as the damage is covered by your policy.
Country Financial also provides various discounts, including multi-policy, age of home, new roof, claim-free, loyalty, welcome, and roofing material discounts. They also offer savings options for engaged couples, good drivers, good students, and college graduates.
Cons
Country Financial's home insurance rates are higher than average, and the company is only available in 19 states. The digital experience is average compared to some top-rated companies, and you cannot get a quote online.
While Country Financial has good customer service ratings, there have been complaints about a lack of responsiveness, especially in the claims process. There have also been issues with policy cancellations, with some customers reporting that their policies were not cancelled even after requesting them to do so.
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Frequently asked questions
Yes, Country Financial is a legitimate home insurance provider that offers customizable protection policies in 19 states. The company has been in business for nearly 100 years and has a good reputation for customer service.
Country Financial offers a solid range of coverage options, including standard and premier plans. The company also provides guaranteed replacement cost coverage, which is not as common as extended replacement cost coverage. Country Financial has a very low level of complaints, indicating quality customer service.
Country Financial's home insurance rates are higher than average, and it is only available in 19 states. The company also has below-average customer satisfaction ratings in J.D. Power's 2024 U.S. Home Insurance Study.
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