Freeway Auto Insurance: Legit Or A Scam?

Freeway Insurance is a national insurance brokerage company that connects drivers with insurance providers. It is not an insurance provider itself, but it works with several large and small insurance companies to find drivers the best policies for their needs and budgets. Freeway specializes in finding insurance for high-risk drivers, such as those with DUIs, at-fault accidents, or those needing an SR-22. The company has been in business since 1987 and currently has over 550 offices across 22 states. It offers assistance in English and Spanish and provides quotes online, over the phone, or in person. Freeway's customer reviews are generally positive, with many people reporting satisfaction with the service and the affordability of the insurance policies. However, some negative reviews mention hidden fees and unsatisfactory experiences with agents.

Freeway Insurance is a broker, not a provider

Freeway Insurance is a broker, not an insurance provider. It connects drivers with insurance companies, including Dairyland, Kemper, and Progressive. As a broker, Freeway can help drivers find the best insurance coverage and price from a range of providers. This is especially useful for high-risk drivers or those with blemishes on their records, who may struggle to find coverage on their own.

Freeway Insurance was founded in 1987 and is headquartered in Huntington Beach, California. It has since expanded to over 500 retail locations across the United States, with offices in 22 or 23 states. The company primarily sells non-standard auto insurance, which is required for new and higher-risk drivers. In addition to auto insurance, Freeway also offers home, mobile home, rental, property, business, health, life, watercraft, and motorcycle insurance, among other types of insurance.

Freeway Insurance provides low-cost insurance and has a wide range of insurance carrier choices. It serves Spanish and English speakers, with nearly 50% of its customers identifying as Hispanic or Latino and nearly 70% of its insurance agents being multilingual. Freeway's website offers assistance in both Spanish and English.

Freeway Insurance has received generally positive reviews, with many customers praising the company's customer service and ability to find affordable insurance options. However, some reviews mention high brokerage fees and other hidden fees, so it is important for customers to carefully review the final payment amounts.

Freeway offers a wide range of insurance types

Freeway Insurance is a broker that helps drivers find affordable insurance from a range of carriers. It offers a wide variety of insurance types, including:

• Car insurance
• Mobile or manufactured home insurance
• Identity theft protection
• Mexican car insurance
• Travel club insurance with accidental death and dismemberment (AD&D) and hospital indemnity
• Tire hazard protection
• Paintless dent repair
• Pet health and discount services
• Auto loan refinancing
• Tax preparation services
• One-stop DUI solutions
• ATV and snowmobile insurance
• Commercial auto insurance
• Homeowners insurance
• Motorcycle insurance
• Motorhome insurance
• Watercraft insurance

Freeway's website also advertises other services, such as vehicle registration renewal online in California, but it is unclear whether these are insurance products or additional services.

Freeway's customer service is rated highly

Freeway Insurance is a broker that helps drivers find auto insurance coverage. While Freeway does not directly sell insurance, it connects drivers with various auto insurance companies. Freeway's customer service is rated highly by its customers. The company has a rating of 4.32 out of 5 stars on the Better Business Bureau and 4.6 out of 5 stars on Trustpilot.

Freeway's customer service representatives are praised for their courtesy, helpfulness, and knowledge. Customers have also appreciated the efficiency and seamlessness of the service provided by Freeway's representatives. The company's ability to provide insurance for high-risk drivers, such as those with DUIs or at-fault accidents, is also highlighted in the reviews.

One customer review on Trustpilot mentions, "I spoke with Tania at the Long Pond office. She was courteous, helpful, and informative. I received the best rate and the process was effortless. I highly recommend, if you are looking for insurance, do yourself a favor and give her a call!" Another review on the Better Business Bureau states, "Shannon, the rep, was extremely nice. She talked me through everything and gave me every [thing] that I needed to know. Every question that I had, she was able to answer it right away, and I was very happy with the service."

Freeway's website and agents provide assistance in both English and Spanish, making their services accessible to a wider range of customers. The company's response to customer reviews is also commendable, as they address both positive and negative feedback. In conclusion, Freeway Insurance's customer service is highly regarded by its clients, and the company demonstrates a commitment to meeting the needs of its customers.

Freeway's website is user-friendly

Freeway Insurance offers a user-friendly website that is available in both English and Spanish. The website allows visitors to request a quote, locate an office, and learn about payment options. Freeway's carrier partners also offer online payment options through their external websites, which can be found on Freeway's website.

The process of buying insurance via Freeway's website is straightforward and user-friendly. Here are the steps to follow:

• Gather personal information and vehicle data: This includes your name, address, email, phone number, birthday, and whether you need an SR-22 filing. You will also need to provide information about your car, such as its year, make, and model, as well as information about additional drivers, vehicle usage, annual mileage, and ownership status.
• Choose your coverage: You will be asked if you prefer the state's minimum coverage or a higher amount.
• Review the quote and policy: After submitting the form, carefully review the personalized quote to ensure it fits your budget and provides the coverage you need.
• Purchase the policy: If you are satisfied with the quote, you can purchase the policy online, over the phone, or in person with an agent.

In addition to its website, Freeway also offers assistance through its agents, who are available over the phone or in person at local offices. Freeway specializes in helping high-risk drivers find insurance coverage and can provide options from multiple insurers. Overall, Freeway's website and purchasing process are designed to be user-friendly and accessible, making it convenient for customers to find and purchase the insurance coverage they need.

Freeway offers discounts for students, military personnel, and homeowners

Freeway Insurance is a legitimate broker that offers multiple types of auto insurance coverage, including liability and full-coverage insurance, non-owner's and SR-22 policies, and more. They specialize in finding affordable auto coverage for high-risk drivers or drivers with blemishes on their records, such as DUIs or tickets.

Freeway offers various discounts to help lessen your premiums, including good driver discounts, anti-theft discounts, and senior citizen discounts. They also offer a low-mileage discount for those who don't drive much, which can include students, retirees, and those who work from home.

In addition, Freeway provides discounts for students, military personnel, and homeowners. For students, the low-mileage discount can be especially beneficial, as they often don't drive as much as other demographics. For military personnel, Freeway may offer discounts similar to those provided by other insurance companies, such as GEICO, which offers a Military Discount of up to 15% on the total insurance premium for active-duty, retired, or reserve service members.

Homeowners can also benefit from discounts provided by Freeway, although the specific details of these discounts are not publicly available. However, given that Freeway offers a wide range of insurance options, including home insurance, it is likely that they provide discounts for those who bundle their home and auto insurance policies.

Overall, Freeway Insurance is a legitimate company that provides a valuable service for high-risk drivers and those with imperfect records. Their discounts for students, military personnel, and homeowners can help make their insurance policies even more affordable and accessible.

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