Jeffrey Wade
JustFly is an online travel agency that offers flights, insurance, and other travel services. With 6,161 reviews and a rating of 2.2 stars, most customers report being generally dissatisfied with their purchases. In addition, JustFly has accumulated over 2,000 consumer air travel complaints with the Better Business Bureau and has been accused of misleading consumers through hidden fees, misleading disclosures, and pushing useless travel insurance. Given the significant number of negative reviews and complaints, it is important to consider whether JustFly insurance is worth the risk.
| Characteristics | Values |
|---|---|
| Customer satisfaction | 2.2 stars from 6,161 reviews |
| Customer service | Poor |
| Hidden fees | Yes |
| Predatory practices | Yes |
| Useless travel insurance | Yes |
| Customer complaints | 2,000 with the Better Business Bureau |
| Customer complaints on Tripadvisor | Thousands |
| Recommended | No |
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What You'll Learn
Justfly's poor customer service
Justfly has received numerous complaints about its poor customer service. The company has accumulated over 2,000 consumer air travel complaints with the Better Business Bureau in just two years, far more than any other travel agency. On Sitejabber, Justfly has a rating of 2.2 stars from 6,161 reviews, indicating widespread customer dissatisfaction.
Customers have reported issues with hidden fees, misleading disclosures, and unhelpful customer support. One common complaint is that Justfly fails to provide clear information about its insurance policies, resulting in customers feeling confused and misled about their coverage. For example, some customers were unaware that their insurance did not cover certain expenses, such as cancellation due to medical issues, as the policy documents were not transparent about these exclusions.
In addition to issues with insurance, customers have also reported difficulties when attempting to change or cancel flights. In some cases, customers were charged excessive fees or penalties for making changes, and others were given incorrect information or run-around responses by customer service representatives. Some customers even reported being told to contact the insurance company or airline directly, despite having purchased tickets through Justfly.
The poor customer service and misleading practices of Justfly have led to legal action being taken against the company. The San Francisco City Attorney filed a civil lawsuit, accusing Justfly of profiting from hidden fees and predatory scams, highlighting the company's lack of transparency and failure to provide honest and clear pricing to consumers.
Overall, Justfly's poor customer service has resulted in widespread dissatisfaction and frustration among its customers, with many reporting feelings of being duped or misled. The company's lack of transparency and unhelpful support have led to financial losses and unnecessary stress for its customers, damaging its reputation and leading to legal repercussions.
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Hidden fees and misleading disclosures
JustFly, an online travel agency, has been accused of misleading consumers through hidden fees and deceptive disclosures. The company has received significant criticism and legal scrutiny for its business practices, with the San Francisco City Attorney, Dennis Herrera, filing a civil lawsuit against the company.
The lawsuit alleges that JustFly engaged in deceptive and unfair practices, including hiding fees, using misleading disclosures, advertising bait-and-switch fares, and promoting unnecessary travel insurance. The complaint highlights that JustFly accumulated an alarming number of consumer air travel complaints with the Better Business Bureau, far exceeding the number of complaints received by other travel agencies.
One common issue reported by customers is the discovery of unexpected fees during or after their trips. In one instance, a customer was charged an additional $280 for extra luggage on their return trip, despite having already paid for baggage fees. Another customer experienced a similar issue when they were asked to pay a $1,000 penalty per ticket for using their tickets before the end of the year, resulting in a total additional charge of $6,000. These unexpected fees and penalties have left customers feeling frustrated and misled.
In addition to hidden fees, JustFly has also been criticized for its handling of insurance claims. Customers have reported feeling abandoned and unsupported when attempting to utilize their travel insurance. In some cases, customers were unable to receive assistance or reimbursement for their claims, despite having purchased insurance directly from JustFly. The company's insurance policies have been described as confusing and lacking transparency, leaving customers uncertain about their coverage.
The issues with hidden fees and misleading disclosures have led to widespread dissatisfaction among JustFly customers, as evident from the numerous negative reviews and complaints across various platforms. Consumers have expressed feelings of being duped and misled, with many advising others to avoid using JustFly for their travel bookings and insurance needs.
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Predatory practices and scams
JustFly has been accused of misleading consumers through various predatory practices and scams. The company has received a significant number of complaints, with a rating of 2.2 stars out of 6,161 reviews, indicating widespread customer dissatisfaction.
One common issue highlighted in the reviews is the difficulty in obtaining refunds or making changes to flights. Customers have reported being charged excessive fees for simple changes, such as an additional $200 per person to correct a mistake made by JustFly. In some cases, customers have had to spend a significant amount of time and effort trying to reach customer service, with little success in resolving their issues.
The company has also been criticised for its handling of insurance claims. Some customers have expressed feelings of being duped, as they were led to believe that the insurance purchased through JustFly would provide adequate coverage. However, when attempting to make a claim, they encountered numerous obstacles and a lack of support from both JustFly and the insurance provider.
JustFly has also been accused of hiding fees, using misleading disclosures, and advertising bait-and-switch fares. San Francisco City Attorney Dennis Herrera filed a civil lawsuit against the company, alleging that it profited from these predatory practices. The lawsuit seeks to put an end to these unfair practices and secure restitution for consumers who have lost money due to them.
In response to the allegations, JustFly has denied any wrongdoing and intends to defend its business practices vigorously. However, with a growing number of complaints across various platforms, consumers are advised to exercise caution when considering using JustFly for their travel needs.
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Poorly disclosed fees
JustFly has been accused of misleading consumers through various means, including poorly disclosed fees. The company has accumulated more than 2,000 consumer air travel complaints with the Better Business Bureau in just two years, far more than any other travel agency.
San Francisco City Attorney Dennis Herrera filed a civil lawsuit against JustFly, alleging that the company hid its fees, used misleading disclosures, advertised bait-and-switch fares, and promoted largely useless travel insurance, among other questionable tactics. The lawsuit seeks an injunction and penalties against JustFly, as well as restitution for consumers who lost money due to its allegedly unfair practices.
Consumer advocates have expressed concern over the growing problem of poorly disclosed fees, with many consumers encountering unexpected charges. In the case of JustFly, there have been complaints about unexpected charges for additional luggage, changes to flights, and penalties for using tickets before their expiration date. These fees can be significant, with some customers reporting extra charges of several hundred dollars.
While it is important to carefully review the terms and conditions of any purchase, the numerous complaints against JustFly suggest that the company may not be adequately disclosing its fees. This lack of transparency can make it difficult for consumers to make informed decisions and budget effectively for their travel plans.
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Lack of transparency
JustFly has been accused of a lack of transparency in its business practices, with some customers claiming that the company hides its fees and uses misleading disclosures. In 2022, San Francisco City Attorney Dennis Herrera filed a civil lawsuit against JustFly, alleging that the company engaged in deceptive and unfair practices that harmed consumers. The lawsuit claims that JustFly hid its fees, used misleading advertising, and offered useless travel insurance, among other predatory tactics.
The lawsuit is a response to the growing problem of poorly disclosed fees that consumers face today. Consumer advocates have applauded the lawsuit, with Anna Laitin, director of financial policy for Consumer Reports, stating that "Justfly's practices are a nightmare scenario of fees run amok and lack of disclosure". The complaint notes that JustFly has accumulated more than 2,000 consumer air travel complaints with the Better Business Bureau in just two years, far more than any other travel agency.
Customer reviews online reflect similar concerns about hidden fees and a lack of transparency. One customer wrote that they were asked to pay an additional $200 per person to fix a mistake made by JustFly, and that they were now left with no option but to cancel their trip and try to get their money back through trip insurance, which was also purchased through JustFly. Another customer wrote that they felt duped by JustFly's travel insurance, claiming that the company offered no help or support when they needed to make a claim.
The company's insurance practices have also been called into question. One customer wrote that they were unsure if their policy covered cancellation due to medical issues, and that they had to call JustFly to find out who their insurer was. Another customer advised others to independently research travel insurance companies and choose a policy that covers everything they need, rather than relying on JustFly's insurance.
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Frequently asked questions
JustFly has accumulated over 2,000 consumer air travel complaints with the Better Business Bureau in just two years, far more than any other travel agency. It has also drawn numerous complaints on social media and consumer and travel websites. San Francisco City Attorney Dennis Herrera filed a civil lawsuit against JustFly, claiming the company hid its fees, used misleading disclosures, advertised bait-and-switch fares, and pushed largely useless travel insurance.
Many customers have complained about their experiences with JustFly insurance, stating that they felt duped and scammed. Some customers have claimed that they were asked to pay extra fees for luggage and flight changes, and that it was difficult to get in touch with customer service. Others have warned others to stay away from the company, stating that they had a horrible experience and felt like they were being taken advantage of.
There are many alternative travel insurance companies available, and it is recommended to independently research and compare different options before making a decision. Some companies mentioned in customer reviews include Orbit and Expedia. It is also recommended to book flights directly through the airline's website rather than through a third-party site like JustFly.
Some customers have complained about the lack of transparency and clarity regarding the coverage provided by JustFly insurance. There seem to be issues with understanding the inclusions and exclusions of the policy, with some customers feeling that they were misled about what was covered. It is important to carefully read through the policy documents and understand the terms and conditions before purchasing travel insurance.
