Alyssa Lane
Kiwi.com is a popular flight booking website that offers a range of features to find cheap flights and improve the booking process. While some travellers have praised the website for its ease of use and ability to find great deals, others have expressed concerns about its reliability and customer service. In particular, there have been mixed reviews about the website's insurance offerings, with some users claiming that the insurance did not provide adequate coverage or assistance in the event of missed connections or flight cancellations. So, is kiwi.com insurance worth it? This paragraph will explore the pros and cons of purchasing insurance through kiwi.com and help travellers make an informed decision about whether to rely on their coverage.
| Characteristics | Values |
|---|---|
| Customer Service | Poor |
| Ease of Use | Good |
| Reliability | Poor |
| Value for Money | Good |
| Customer Rating | 4/5 |
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What You'll Learn
Kiwi.com's customer service
Kiwi.com has received mixed reviews for its customer service. On Trustpilot, the company has a rating of 4 out of 5 stars, with many customers praising the website for its ease of use, low prices, and reliability. Several reviews mention that Kiwi.com is a great platform for finding cheap flights and building itineraries, with some users claiming that they were able to find routes and prices that weren't available on other websites.
However, there are also several negative reviews that highlight issues with the company's customer service. Some customers have complained that it is extremely difficult to get in touch with a supervisor when there is a problem with a booking, resulting in long wait times and frustrating experiences. There are also reports of customers being unable to obtain refunds for missed flights, even with travel insurance purchased through Kiwi.com.
In addition to the mixed reviews of Kiwi.com's customer service, there are some concerns about the reliability of the company's flight booking service. Some users have reported issues with missed connections and delayed notifications of flight changes, which can result in additional costs for food, accommodation, and new flights. While Kiwi.com offers a guarantee that promises to make their "best effort" to provide alternate transportation in case of disruptions, this does not always seem to be honoured in practice.
Overall, while Kiwi.com can be a useful tool for finding cheap flights and building complex itineraries, customers should be aware of the potential risks and mixed reviews of the company's customer service before booking. It is important to carefully read the fine print and be aware of the limitations of the company's guarantee and insurance offerings.
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Reliability of the website
Kiwi.com is a website and app that helps users find cheap flights and save money on separate flights. It is rated 4 out of 5 stars on Trustpilot, with over 129,000 reviews. Many users have praised the platform for its ease of use, reasonable prices, and fast and reliable service. The app also keeps all flight information organised, checks users into their flights, and retrieves boarding passes.
However, some users have criticised the platform for its poor customer service. For example, one user described how they spent four hours on the phone with Kiwi, trying to sort out a new flight after missing a connection. The user also had to request multiple times to receive approval for a hotel room and food. Another user described how they were unable to obtain a refund, as the Kiwi site went in circles due to the booking number not being validated.
Kiwi.com offers a guarantee that promises to make its "best effort" to offer alternate transportation in the event of a force majeure situation, such as extreme weather or airline strikes. However, this guarantee is not perfect, as there is still a possibility that users will have to pay extra for their new flight or accommodation. Additionally, the guarantee does not apply if the user is at fault for missing their transit.
While Kiwi.com can be a useful tool for finding cheap flights, it is important to carefully consider the risks associated with booking flights through the platform. When booking through Kiwi, users are essentially booking separate tickets with different airlines, and the platform does not automatically protect users in the case of cancellations or delays. Users can purchase the Kiwi.com Guarantee at checkout to protect their flight connections, but this extra cost can reduce the overall price savings.
Overall, while Kiwi.com can be a helpful resource for finding cheap flights, it is important to be aware of the potential drawbacks and risks associated with using the platform.
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The guarantee
Kiwi.com is a newly popular flight booker that has added several incredibly useful features to find better prices and routes. It is a good website to research flights and save money on separate flights. However, it is not recommended to book your flights on the website.
Kiwi.com offers a guarantee that promises to compensate travellers for delayed or cancelled flights. The guarantee is not perfect and does not apply in force majeure situations like extreme weather or airline strikes. In such cases, the company promises to make its "best effort" to offer alternate transportation. The guarantee also does not cover travellers if they are at fault for missing a transit. For instance, if you arrive at the airport too late to check in, you will not be covered by the guarantee.
While the guarantee is not perfect, it is still a better option than having no guarantee at all. It provides a good degree of insurance should things go wrong. However, it is still less safe than flying on connected routes, where travellers will automatically be put on a new flight by the airline.
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Cost-effectiveness
Kiwi.com is a good website to research flights and find deals, but it has received mixed reviews for its insurance and customer service. The website has a rating of 4 out of 5 on Trustpilot, with many positive reviews citing its ease of use, low prices, and reliability. However, there are also negative reviews, with some users reporting issues with missed connections, poor customer service, and difficulties obtaining refunds.
One of the main advantages of using Kiwi.com is its ability to find cheap flights and unique pairings that can save travellers hundreds of dollars. The website also offers travel hacks, flexible ticketing, and honest exchange rates. Additionally, the Kiwi app makes it easy to manage multiple flights and boarding passes, which can be convenient for travellers.
While Kiwi.com offers insurance and a guarantee to protect travellers in case of missed connections or delays, there are mixed reviews about its effectiveness. Some users have reported that the insurance did not help them at all and that they had to incur additional expenses for food, accommodation, and new flights. On the other hand, some travellers have shared positive experiences with the guarantee, stating that Kiwi.com rebooked them on new flights and provided accommodation when needed.
It is important to carefully consider the risks associated with booking flights through Kiwi.com, as you are essentially booking separate tickets with different airlines. While the Kiwi.com Guarantee can provide some protection, it comes at an additional cost, and there are exclusions in the fine print that may affect your coverage. For example, the guarantee may not apply if you are at fault for missing a connection or in force majeure situations like extreme weather or airline strikes.
Overall, while Kiwi.com can be a cost-effective option for finding cheap flights, travellers should be aware of the potential risks and limitations of the insurance and guarantee. It is recommended to read the policy details carefully before purchasing and to consider the possibility of additional expenses if things go wrong.
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Trustworthiness
The trustworthiness of Kiwi.com is a highly contested topic. The website has a rating of 4/5 on Trustpilot, with 129,771 reviews. Many customers have praised the website for its ease of use, low prices, and reliability. One customer even stated that they \"always use Kiwi for finding cheap flights. Never had any issues with them. Fast and reliable service.\"
However, there are also numerous negative reviews on Trustpilot and other platforms, such as Reddit and Tripadvisor, where customers have expressed their dissatisfaction with the company. Some common complaints include issues with refunds, poor customer service, and a lack of transparency regarding the terms and conditions. For example, one customer on Trustpilot mentioned that they were unable to complete their booking after hours, and despite issuing a booking number, they had difficulty obtaining a refund.
Another concern raised by customers is the reliability of the information provided by Kiwi.com. In one instance, a customer was informed by Kiwi.com that they did not need a visa for their layover in India, but upon arriving at the airport, they were denied boarding as a visa was required for the specific type of layover they had. This resulted in the customer losing money on their flights and having to make alternative arrangements.
Additionally, some customers have questioned the value of the Kiwi.com Guarantee and the additional travel insurance offered by the company. While Kiwi.com claims that their guarantee offers benefits such as finding an alternative flight at no extra cost, customers have shared that the guarantee is not significantly different from what is offered by airlines directly.
In conclusion, while Kiwi.com may offer attractive deals and low prices, customers should carefully consider the potential drawbacks and risks associated with booking through the website. It is essential to thoroughly review the terms and conditions, be cautious of hidden fees or restrictions, and ensure that you have adequate travel insurance coverage from a reputable provider to mitigate any potential risks.
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Frequently asked questions
While Kiwi.com is a great website to research flights and compare prices, it is recommended to not rely on their guarantee. Their disruption protection won't necessarily compensate you for troubles or hardships, and their customer service is known to be sub-par.
Kiwi.com offers a number of travel hacks, such as new ways to search and build itineraries, lower prices on popular routes, flexible ticketing, and honest exchange rates.
If you miss your connection, it is very difficult to get Kiwi.com to rebook you. They do not automatically protect you in the case of cancellations or delays, and their customer service is known to be unhelpful and slow.
Alternatives to Kiwi.com include Skyscanner, Momondo, and Google Flights.
Kiwi.com has a rating of 4/5 on Trustpilot, with over 129,000 reviews. However, it is important to read the fine print and be aware of the risks and limitations of booking through a third-party website.
