Orlando Harmon
AT&T offers a range of insurance plans for your new phone, which can be a wise decision given how dependent we are on our smartphones. AT&T Protect Advantage is the carrier's most comprehensive plan, covering loss, theft, accidental damage, out-of-warranty malfunctions, and cracked screens. It also includes unlimited screen and back glass repairs, battery replacements, technical support, and photo and video storage. The plan costs $50 per month and covers up to four devices, even those not connected to the AT&T network. There is also a basic plan for a single device, with similar coverage but at a lower cost. You must enroll in one of these plans within 30 days of activating your new phone, and you will be charged a non-refundable deductible when you file a claim.
| Characteristics | Values |
|---|---|
| Number of devices covered | 1 or up to 4 |
| Device protection | Loss, theft, accidental damage, cracked screen, out-of-warranty malfunctions |
| Maximum device value per claim | $2,500 or $3,500 |
| Deductible | $25-$275 |
| Repair fees | $29 for screen repair (for customers in New York) |
| Same-day replacement | Available for select devices in select areas |
| Other benefits | Unlimited photo and video storage, ProTech support, periodic device checkups, cleaning and optimization services |
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What You'll Learn
AT&T Protect Advantage
Additionally, the plan offers unlimited screen and back glass repairs, as these are the components most likely to break during a fall. It also includes unlimited battery replacements, ensuring your device always has the power it needs. With ProTech support, you get US-based technical support over the phone seven days a week, so you can always reach out for help.
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Coverage for up to four devices
AT&T offers two insurance plans for phones, with the option to insure up to four devices under the higher-tier plan. This plan, called 'AT&T Protect Advantage for 4', costs $50 per month and allows for an unlimited number of claims, with a maximum device value of $3,500 per claim.
The plan covers one primary device connected to the AT&T wireless network and three additional devices, which can be added at any time. These additional devices can include smartphones, tablets, or laptops on the same account, or non-connected Wi-Fi-only tablets. It is important to note that all four devices cannot be registered simultaneously and that there is a 30-day waiting period for insurance coverage for non-connected devices.
The AT&T Protect Advantage for 4 plan offers comprehensive benefits, including same-day device repairs, replacements, and setup. It covers accidental damage, out-of-warranty malfunctions, loss, theft, and physical damage (excluding accidental damage from handling). Additionally, it provides unlimited screen and back glass repairs, battery replacements, and ProTech support.
The plan also includes periodic device checkups, cleaning, and optimization services. It offers unlimited photo and video storage through the AT&T Photo Storage app, with video size limitations. It is worth noting that replacement devices provided under this plan may be new or refurbished.
AT&T's insurance plans are available to customers who enrol within 30 days of activating or upgrading their devices. The plans renew monthly and can be cancelled at any time without penalty, with prorated refunds available.
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Same-day repairs and replacements
AT&T offers same-day repairs and replacements for select devices in specific areas, subject to parts and technician availability. Claims must be filed and approved by 4 PM, and eligibility is determined at the time of claim approval. This service is available with the AT&T Protect Advantage plan, which costs $50 per month and allows for unlimited claims with a maximum device value of $3,500 per claim. The plan includes coverage for up to four devices, even those not connected to the carrier's wireless network.
To initiate the process, customers can visit phoneclaim.com/att or call 888.562.8662. A non-refundable deductible applies to each claim, and the maximum value per claim is $2,500. It's important to note that replacement devices may be new or refurbished, and they may be a different brand, model, or colour.
AT&T's phone insurance plans are available with its postpaid wireless plans. Customers must enrol within 30 days of activating or upgrading their device. The company also offers "Open Enrollment" windows for easier registrations in select areas for eligible devices.
AT&T's insurance covers physical damage, theft, loss by mysterious disappearance, and mechanical or electrical failure. It is primary over any other insurance the customer may have. The company also provides ProTech support, which includes US-based technical support over the phone seven days a week.
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Unlimited claims
AT&T offers a range of insurance plans for phones, including unlimited claims. The AT&T Protect Advantage plan is the carrier's most comprehensive phone insurance option. It includes coverage for one or up to four devices, with a maximum device value of $3,500 per claim. The plan offers unlimited claims for accidental damage, out-of-warranty malfunctions, loss, theft, and physical damage (excluding accidental damage from handling). Additionally, it provides unlimited screen and back glass repairs, battery replacements, and US-based technical support over the phone seven days a week.
The Protect Advantage plan also includes ProTech support, which provides device check-ups and in-person sessions to improve speed, signal, and battery performance. This plan is ideal for those who want peace of mind and comprehensive coverage for their devices. The plan renews monthly until cancelled, and customers can easily cancel anytime without penalty and receive a prorated refund.
AT&T also offers a higher plan, called "AT&T Protect Advantage for 4," which allows customers to insure up to four devices, including those not connected to the carrier's wireless network. This plan also offers unlimited claims with a maximum device value of $3,500 per claim. A non-refundable service fee, or deductible, is charged for each claim, ranging from $25 to $275 based on the device. This plan is ideal for those with multiple devices or those who want to insure devices not connected to the AT&T wireless network.
In addition to these plans, AT&T provides the option to enrol in one of two phone insurance plans, each protecting against loss, theft, accidental damage, and out-of-warranty malfunctions. Customers must pay a deductible amount calculated based on the device and its tier. These plans are available to customers within 30 days of activating or upgrading their device. Open Enrollment windows are also offered for easier registrations in select areas for eligible devices.
Overall, AT&T provides a range of insurance options, including unlimited claims, to suit different needs and budgets. Customers can choose the plan that best fits their device and usage habits, ensuring their devices are protected against various types of damage, loss, or theft. Additional protection options are also available, such as screen protectors, waterproof phone pouches, and phone cases.
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Non-refundable deductible
AT&T offers two insurance plans for phones: 'AT&T Protect Advantage for 1' and 'AT&T Protect Advantage for 4'. The former is a base plan that covers one device and costs $14 or $17 a month, while the latter covers up to four devices, including those not connected to the carrier's wireless network, and costs $50 per month. Both plans allow for an unlimited number of claims, with a maximum device value of $3,500 per claim.
A non-refundable deductible, or service fee, is charged for each approved claim and must be paid before AT&T pays for the claim. This fee ranges from $25 to $275, depending on the device. For screen repairs, the deductible is $29, and the maximum value per claim is $2,500.
The non-refundable deductible is a cost that the policyholder must bear and cannot be recovered. It is separate from the monthly insurance premium and is paid at the time a replacement device is approved. The deductible amount varies based on the device being replaced and its equipment category.
AT&T's insurance plans also offer benefits such as same-day device repairs, replacements, and setup, as well as free cloud storage for photos and videos.
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Frequently asked questions
AT&T phone insurance is a robust cell phone insurance plan that offers different plans to suit every need and budget. The insurance covers your phone from loss, theft, accidental damage from handling, and out-of-warranty malfunctions.
To know if your new AT&T phone is insured, you can check your device's status. If it says "Status: Insured", your wireless line is enrolled in a protection plan.
To insure your new AT&T phone, you must enroll in one of the two phone insurance plans offered by AT&T: AT&T Protect Advantage or AT&T Protect Advantage for 4. You must enroll within 30 days of activating or upgrading your new device.
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