Jeffrey Wade
Nationwide Insurance offers customer service support from Monday to Friday, 8 a.m. to 11 p.m. ET, and on Saturdays and Sundays from 8 a.m. to 11 p.m. ET. However, starting July 1, 2023, they will be closed on Saturdays. You can reach them by calling 1 (877) 669-6877 or by filling out an email form on their website.
| Characteristics | Values |
|---|---|
| Customer Service Availability | Monday to Friday from 8 a.m. to 11 p.m. ET, Saturday and Sunday from 8 a.m. to 11 p.m. ET |
| Sales | 9 a.m. – 8 p.m. ET on weekdays |
| Service | 8 a.m. – 10 p.m. ET on weekdays, 10 a.m. – 6:30 p.m. ET on Saturdays |
| Sales & Service | 8 a.m. – 10 p.m. ET on weekdays, 10 a.m. – 6:30 p.m. ET on Saturdays |
| Group Insurance Benefits | 8 a.m. – 5 p.m. ET on weekdays |
| Sales & Service | 8 a.m. – 4:30 p.m. ET on weekdays |
| Agent Licensing | 8 a.m. – 4:30 p.m. ET on weekdays |
| Service & Claims | 8 a.m. – 6 p.m. CT |
| Sales | 7 a.m. – midnight ET on weekdays, 9 a.m. – 9 p.m. ET on Saturdays and Sundays |
| Sales & Professionals | 8 a.m. – 8 p.m. ET on weekdays |
| Service & Claims | 8 a.m. – 8 p.m. ET on weekdays |
| Income Products | 8 a.m. – 8 p.m. ET on weekdays |
| Employees 401(k)/403(b) | 8 a.m. – 11 p.m. ET on weekdays, 9 a.m. – 6 p.m. ET on Saturdays |
| Governmental 457, 401(k), 403(b), and Post Employment Health Plans (PEHP) | 8 a.m. – 11 p.m. ET on weekdays, 9 a.m. – 6 p.m. ET on Saturdays |
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What You'll Learn
Nationwide customer service hours
Nationwide offers 24/7 claims assistance, but its customer service department is not available around the clock. The Nationwide customer service department is available Monday to Friday, 8 a.m. to 11 p.m. ET, and on Saturdays and Sundays from 8 a.m. to 11 p.m. ET.
Nationwide has various phone numbers for different departments and services. Here are some of the key contact numbers and their respective hours of operation:
- For general insurance help, call 1-877-669-6877. This line is open from 9 a.m. to 7 p.m. ET on Saturdays and 8 a.m. to 9 p.m. ET on weekdays.
- For sales and service, call 1-877-263-6007. This line is open from 10 a.m. to 6:30 p.m. ET on Saturdays and 8 a.m. to 10 p.m. ET on weekdays.
- For group insurance benefits, call 1-888-674-0385. This line is open from 8 a.m. to 5 p.m. ET on weekdays.
- For sales and service, call 1-866-267-5244 or 1-844-203-2691. Both lines are open from 8 a.m. to 4:30 p.m. ET on weekdays.
- For agent licensing, call 1-888-674-0385, option 2. This line is open from 8 a.m. to 4:30 p.m. ET on weekdays.
- For service and claims, call 1-855-473-6410. This line is open from 8 a.m. to 6 p.m. CT.
- For sales, call 1-877-970-9059. This line is open from 9 a.m. to 9 p.m. ET on Saturdays and Sundays and 7 a.m. to midnight ET on weekdays.
- For roadside assistance, call 1-800-421-3535. This line offers 24/7 assistance.
- For annuities, IRAs, life insurance, mutual funds, and retirement plans, call 1-800-321-6064. This line is open from 8 a.m. to 8 p.m. ET on weekdays.
- For service and claims, call 1-800-848-6331. This line is open from 8 a.m. to 8 p.m. ET on weekdays.
- For income products, call 1-800-452-7126. This line is open from 8 a.m. to 8 p.m. ET on weekdays.
Nationwide also offers various support services for customers who require assistance with accessibility tools, updates to their personal details, and other circumstances. These services include talking cash machines, Chip and Signature cards, and Relay UK, a confidential text-to-speech and speech-to-text service for those who struggle to use the phone.
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Contacting Nationwide on Saturday
Nationwide offers customer service on Saturdays from 8 a.m. to 11 p.m. ET. You can reach them by calling 1 (877) 669-6877 or 1-800-848-6331. Their customer service representatives can assist you with getting a quote, billing information, or making changes to your policy.
Nationwide also offers 24/7 claims assistance. If you need roadside assistance, you can call 1-800-421-3535 or request service online or through the Nationwide mobile app.
In addition to phone support, you can also contact Nationwide by email or by visiting a local agent. Their email address is [email protected].
Nationwide has a head office in Swindon and administration centres in Northampton and Bournemouth in the UK. In the US, their headquarters are in Columbus, Ohio.
If you need support online, in-branch, or over the phone, Nationwide offers various tools to assist you, including talking cash machines, Chip and Signature cards, and Relay UK, a confidential text-to-speech and speech-to-text service for those who struggle to use the phone.
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Nationwide's roadside assistance
Nationwide Insurance offers 24-hour emergency roadside assistance to its members. This includes those with an existing Nationwide auto insurance policy, who can choose between two roadside assistance plans: Basic and Plus. Both plans cover up to six rescues per year.
To access immediate roadside assistance, members can call 1-800-421-3535 or request service online or through the Nationwide mobile app. Reviews of the app-based service are positive, with some users reporting that it took only 3 minutes to request assistance and another 10 minutes for assistance to arrive.
Nationwide's customer service department is available Monday to Friday, 8 a.m. to 11 p.m. ET, and on weekends from 8 a.m. to 11 p.m. ET. The department can be reached by calling 1 (877) 669-6877.
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Sales and service phone numbers
Nationwide offers a range of sales and service phone numbers, depending on your specific needs. Here are the relevant phone numbers and their respective availability:
- 1-877-263-6007: This line is available from 8 a.m. to 10 p.m. ET on weekdays and 10 a.m. to 6:30 p.m. ET on Saturdays.
- 1-866-267-5244: Operating hours are 8 a.m. to 4:30 p.m. ET on weekdays.
- 1-844-203-2691: Available from 8 a.m. to 5 p.m. ET on weekdays.
- 1-877-970-9059: This line is open from 7 a.m. to midnight ET on weekdays and 9 a.m. to 9 p.m. ET on Saturdays and Sundays.
- 1-888-490-1549: Operating hours are 9 a.m. to 8 p.m. ET on weekdays.
- 1-888-508-8622: Available from 8 a.m. to 8 p.m. ET on weekdays.
Additional Phone Numbers
In addition to the sales and service numbers, Nationwide provides several other phone lines for specific inquiries:
- Group Insurance Benefits: Dial 1-888-674-0385 from 8 a.m. to 5 p.m. ET on weekdays.
- Agent Licensing: Contact 1-888-674-0385, option 2, during the week from 8 a.m. to 4:30 p.m. ET.
- Service and Claims: Call 1-855-473-6410 from 8 a.m. to 6 p.m. CT.
- Sales and Professionals: Reach out to 1-800-321-6064 or TDD/TYY 1-800-238-3035 for the hearing impaired. The line is open from 8 a.m. to 8 p.m. ET on weekdays.
- Service and Claims: Dial 1-800-848-6331 between 8 a.m. and 8 p.m. ET on weekdays.
- Income Products: For inquiries related to income products, call 1-800-452-7126 from 8 a.m. to 8 p.m. ET on weekdays.
- Employees 401(k)/403(b): Contact 1-800-772-2182 during the week from 8 a.m. to 11 p.m. ET and 9 a.m. to 6 p.m. ET on Saturdays.
- Governmental 457, 401(k), 403(b), and Post Employment Health Plans (PEHP): Dial 1-877-677-3678. This line is available from 8 a.m. to 11 p.m. ET on weekdays and 9 a.m. to 6 p.m. ET on Saturdays.
- Employers and Plan Administrators 401(k)/403(b): Call 1-800-548-6436 from 8 a.m. to 8 p.m. ET, Monday through Thursday, 8 a.m. to 6 p.m. ET on Fridays, and 8 a.m. to 6 p.m. ET on Saturdays.
- Professional: Reach out to 1-800-626-3112 between 8:30 a.m. and 8 p.m. ET on weekdays.
- Nationwide Securities, LLC (NSLLC): For investment needs, contact 1-888-753-7364 or email [email protected].
- Roadside Assistance: Nationwide offers roadside assistance for customers with an existing auto insurance policy. Call 1-800-421-3535 for immediate assistance, or request service online or through the mobile app.
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Nationwide's head office
Nationwide Insurance offers customer service support from Monday to Friday, 8 a.m.–11 p.m. ET, and on Saturday and Sunday, 8 a.m.–11 p.m. ET. However, their sales department is closed on Saturdays, effective July 1, 2023.
Nationwide Headquarters
One Nationwide Plaza
Columbus, Ohio 43215-2220
Nationwide also has a head office in Swindon, UK, with administration centres in Northampton and Bournemouth.
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Frequently asked questions
Yes, Nationwide Insurance is open on Saturdays from 9 a.m. to 7 p.m. ET.
The phone number for Nationwide Insurance is 1 (877) 669-6877.
The hours of operation for Nationwide Insurance customer service are Monday to Friday from 8 a.m. to 11 p.m. ET, and Saturday to Sunday from 8 a.m. to 11 p.m. ET.
In addition to calling, you can contact Nationwide Insurance by email or by visiting a local agent. You can also request service online or through the Nationwide mobile app.
