Jeffrey Wade
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. It offers a wide range of insurance products, including car, van, home, motorcycle, travel, pet, and business insurance. The company has received mostly positive reviews on Trustpilot, with a rating of 4.6/5. Many customers have praised the company's customer service, with some negative reviews citing issues with the claims system and repairs. One Call Insurance has also been recognised as a good employer, offering opportunities for career progression and a positive work culture.
| Characteristics | Values |
|---|---|
| Number of Reviews on Trustpilot | 103,132 |
| Trustpilot Rating | 4.6/5 |
| Defacto Rating | Not mentioned |
| Customer Service | Positive and negative reviews |
| Range of Insurance Products | Car, van, home, motorbike, travel, pet, pay as you drive, short-term, business, landlord, holiday home, bicycle, young driver |
| Year of Founding | 1995 |
| Location of Headquarters | Doncaster, United Kingdom |
| Work Culture | Positive, with friendly staff and good management |
| Work Timings | 9am - 5:30pm or 11:30am - 8pm Monday to Friday |
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What You'll Learn
One Call Insurance reviews
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. The company offers a range of insurance policies, including car, home, travel, health, pet, and business insurance. One Call Insurance has received numerous reviews from customers, with both positive and negative feedback.
On Trustpilot, One Call Insurance has an "Excellent" rating of 4.6 out of 5 stars, based on over 100,000 reviews. Many customers have praised the company for its competitive prices, helpful customer service, and efficient handling of queries and claims. Some reviewers mentioned the convenience of the online portal and the optional human interaction during renewal. Others highlighted the additional benefits offered by One Call Insurance, such as free breakdown cover, motor legal service, and home emergency cover.
However, there are also negative reviews, with some customers expressing dissatisfaction with their experiences. Some common complaints include difficulties in dealing with complaints, issues with repairs and claims, and problems with the company's garage services. There are also concerns about long wait times for customer support and challenges in communicating via phone or email.
One Call Insurance has also received employee reviews on Glassdoor, with an overall rating of 4.2 out of 5 stars based on over 130 reviews. Employees have praised the company for its benefits, career development opportunities, and positive work culture. However, they have also raised concerns about work-life balance and management.
Overall, while there are mixed reviews, One Call Insurance appears to be a legitimate company that is authorised and regulated by the Financial Conduct Authority (FCA). Customers are advised to research the company's policies, perks, and independent reviews before making a decision.
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One Call Insurance customer service
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. They offer a wide range of insurance products, including car, van, home, motorcycle, travel, pet, business, landlord, holiday home, and bicycle insurance. They also provide short-term and pay-as-you-drive insurance options.
One Call Insurance has received mostly positive reviews for its customer service. On Trustpilot, the company is rated "Excellent" with 4.6/5 stars from over 100,000 customers. Many customers have praised the company's operators and agents for being pleasant, informative, and efficient in handling queries and claims. One Call Insurance also offers a live chat service on its website, as well as customer support through its Twitter and Facebook accounts.
However, there are also negative reviews, with some customers complaining about issues with their claims and repairs, difficulties in dealing with complaints, and unexpected increases in premiums. Some customers have also expressed concerns about the company's communication methods, with one deaf customer noting that they could not communicate via email and had to rely on phone calls, which resulted in poor line quality.
One Call Insurance prioritises providing exceptional service and ensuring that its customers' needs are met with professionalism and efficiency. They emphasise fairness, respect, and transparency in their interactions with clients. The company also values data protection and confidentiality, ensuring that customers' personal information is secure.
The company has a large panel of insurance providers, allowing them to offer a diverse range of insurance products. They aim to provide quick quotes and tailored coverage to meet specific needs. One Call Insurance also offers a range of additional benefits with their comprehensive insurance policies, such as free hire cars, windscreen protection, and basic breakdown and legal cover for car insurance.
Overall, while there are some negative reviews, the majority of customers seem to have had positive experiences with One Call Insurance's customer service, with many highlighting the helpfulness and professionalism of the company's staff.
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One Call Insurance claims
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. It offers a wide range of insurance products, including home, car, travel, health, pet, and business insurance. The company has a 4.6/5 rating on Trustpilot, with over 100,000 reviews.
One Call Insurance provides a 24/7 claims line for its customers. The company aims to make the claims process as easy as possible. Here is a step-by-step guide on how to make a claim with One Call Insurance:
Step 1: Remain Calm and Ensure Safety: Before initiating the claims process, One Call Insurance advises customers to remain calm and ensure the safety of everyone involved. If you are stuck at the roadside, call them as soon as it is safe to do so, and they will assist you.
Step 2: Collect Necessary Information: Before contacting One Call Claims, try to gather essential details about the incident. This includes information about your vehicle (such as the registration number), details of other drivers involved (names, phone numbers, and registration numbers), the location of the incident (postcode), injuries caused, police reports, and a detailed description of what happened. Taking photographs or videos of the scene, the vehicles, and any damage can also be helpful.
Step 3: Contact One Call Claims: You can report a claim to One Call Insurance in three ways: by calling their 24-hour claims line at 0203 738 7300, claiming online through their website, or using their live chat service during specified operating hours. Their live chat service is available Monday to Friday from 8 am to 8 pm and on weekends from 9 am to 4 pm.
Step 4: Provide Information and Follow-Up: Once you have contacted One Call Claims, provide them with the information you have gathered. They will guide you through the next steps and assist you with any necessary arrangements, such as roadside assistance or repairs. If One Call Claims cannot directly handle your claim, they will provide you with the information for your insurance provider's claims team.
While One Call Insurance has received positive reviews for its customer service and competitive quotes, there are also negative reviews regarding claims handling and repairs. Some customers have expressed dissatisfaction with the time taken for repairs and the quality of work performed by their choice of garage. Therefore, it is essential to consider both positive and negative reviews to make an informed decision about the legitimacy of One Call Insurance.
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One Call Insurance career opportunities
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. They offer a range of insurance policies, including home, car, travel, health, pet, and business insurance. One Call Insurance has received mostly positive reviews on Trustpilot, with a rating of 4.6/5.
If you're interested in joining One Call Insurance, they offer various career opportunities, including:
- Customer Service Representative
- Sales Advisor
- Manager
- Claims Processor
- Claims Advisor
- Insurance Clerk
You can apply for jobs at One Call Insurance through websites such as Indeed.com or directly through the One Call Group careers page. The interview process is reported to be relatively easy and usually takes about a day or two. One Call Insurance offers flexible working hours with various shift patterns, covering from 8 am to 8 pm, seven days a week, and £15 per hour for overtime.
A typical day at One Call Insurance involves outbound calls to customers for various reasons, with the team sectioned into different groups. While the work can be monotonous and the hours long, employees report that the company values its staff, with generous overtime pay and managerial support.
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One Call Insurance car insurance
One Call Insurance is a UK-based insurance broker, founded in 1995 and headquartered in Doncaster. The company offers a wide range of insurance products, including car insurance. One Call Insurance has received mostly positive reviews from its customers, with a 4.6/5 rating on Trustpilot. Many customers have praised the company for its competitive prices, excellent customer service, and efficient claims handling.
One Call Insurance's car insurance policies include basic breakdown cover, legal cover, and protection against uninsured drivers as standard. All named drivers on a One Call policy build their own no-claims discount for every year they go without making a claim. Comprehensive insurance policies come with additional benefits, such as a free hire car if your vehicle is off the road or written off after a claim that wasn't your fault, and windscreen protection.
While the majority of reviews for One Call Insurance are positive, there are some negative reviews as well. Some customers have complained about issues with the company's claims system and repairs, with one customer stating that their car was returned in an unroadworthy state. There have also been complaints about the company's hard-sell customer approach and difficulty in dealing with complaints.
Despite some negative reviews, One Call Insurance has a majority of positive feedback, with many customers praising the company's competitive prices, excellent customer service, and efficient claims handling. The company has a 4.6/5 rating on Trustpilot, with over 100,000 reviews, indicating that it is a legitimate and reputable insurance provider.
In addition to its car insurance offerings, One Call Insurance also provides a range of other insurance products, including home, van, motorbike, travel, pet, and business insurance. The company is committed to providing exceptional service and ensuring that its customers' needs are met with professionalism and efficiency.
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Frequently asked questions
Yes, One Call Insurance is a legitimate UK-based insurance broker founded in 1995 and headquartered in Doncaster. They offer a wide range of insurance products, including car, home, travel, health, pet, and business insurance.
Customer reviews for One Call Insurance are mixed. On Trustpilot, the company has an excellent rating of 4.6/5 stars, with many customers praising the company's operators for being pleasant, helpful, and efficient. However, some negative reviews highlight issues with the company's claims system, repair services, and complaint handling.
One Call Insurance offers a wide range of insurance products, including car, van, home, motorcycle, travel, pet, pay-as-you-drive, business, landlord, holiday home, and bicycle insurance. They also offer specialised insurance for young drivers.
One Call Insurance prioritises providing exceptional customer service and support. They only use UK-based contact centres and are committed to treating every customer fairly and respectfully. They offer a live chat service on their website, as well as support through their Twitter handle (@OCInsuranceUK) and Facebook page.
