Paul Sanchez
Event ticket insurance is a service that offers peace of mind to customers who have purchased tickets to an event but are unable to attend due to unforeseen circumstances. For a small percentage of the ticket price, customers can purchase ticket insurance, which will provide a refund for their purchase if they are unable to attend due to a covered reason. While some people may choose to resell their tickets on platforms like StubHub, TicketNetwork, or VividSeats.com, there are no guarantees that their tickets will sell, and they may not recoup the full value. On the other hand, ticket insurance ensures customers receive a full refund for covered reasons, such as serious illness, travel delays, or issues with employment. However, the question of whether StubHub's ticket insurance is worth it has sparked debates, with some customers expressing dissatisfaction with their experiences, claiming that StubHub's guarantee is a scam and that they received incorrect or misleading tickets.
| Characteristics | Values |
|---|---|
| Ticket insurance price | Small percentage of the ticket price |
| Refund | Provided for covered reasons |
| Covered reasons | Serious unforeseen illness, traffic accidents, issues with home or business, airline delays, termination of employment |
| Reliability | More reliable than reselling options |
| Efficiency | More efficient than reselling options |
| Full value | Receive the full value of the ticket |
| Peace of mind | Proactive peace of mind |
| Solution | Reactive solution for dealing with unanticipated circumstances |
| Ticket guarantee | Ticket guarantee is not reliable |
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What You'll Learn
Event ticket insurance refunds
For example, let's say you purchased tickets to see your favourite artist in concert, but unfortunately, you or a covered family member falls severely ill before the event. In this case, event ticket insurance would provide a refund for your tickets, allowing you to recoup your investment. Similarly, if you are involved in a traffic accident or experience issues with your home or business that prevent you from attending, your ticket insurance would offer financial protection.
Event ticket insurance is particularly valuable when you consider the high average ticket prices for in-demand events. For instance, the average price for an NFL ticket is about $84, and this is just for a single seat. Tickets for popular musicians can easily exceed $100, and premium seating options can cost several times the average price. In such cases, ticket insurance ensures that you don't lose a significant amount of money if you're unable to attend due to covered reasons.
While reselling tickets is an option, it comes with uncertainties. There is no guarantee that your tickets will sell, and you may not recoup the face value, especially if you need to sell them at short notice. Event ticket insurance provides a more efficient and reliable solution, ensuring you receive a refund for the full value of your tickets.
However, it is important to carefully review the terms, conditions, and exclusions of any event ticket insurance policy before purchasing. Benefits and coverage may vary, and it's essential to understand what specific circumstances are covered to ensure you're adequately protected in case you need to miss an event.
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Reselling tickets
If you can't make it to an event, you could consider reselling your tickets. Online services such as StubHub, TicketNetwork and VividSeats.com are popular marketplaces for ticket resales. However, there are no guarantees that your tickets will sell and you may not recoup the face value. To increase the chances of a sale, you can advertise your tickets early and price them aggressively to attract buyers. However, be aware that demand for the event may also impact your ability to sell the tickets.
While reselling tickets can be an option, it is not always reliable. In comparison, event ticket insurance is a more efficient and reliable option to get refunded for your tickets. With ticket insurance, you can receive a refund for a number of covered reasons, including serious unforeseen illness, traffic accidents, issues with your home or business, airline delays, and even termination of employment. This ensures that you don't lose out on the money spent on the tickets and can use the refund to book seats for the next time.
Additionally, there have been some negative experiences reported by users regarding the resale of tickets on StubHub. Some users have received incorrect tickets, such as general admission tickets instead of VIP, or even parking passes instead of game tickets. In such cases, StubHub may offer a refund, but it might not be sufficient to purchase the desired tickets elsewhere. These issues highlight the risks associated with relying solely on reselling tickets as a way to recoup the cost of an event you can no longer attend.
Overall, while reselling tickets is an option, it may not always be successful, and there are potential challenges and risks involved. Event ticket insurance provides a more guaranteed way to protect your investment and ensure you don't lose out on the full value of your tickets in case you can't attend the event.
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High ticket prices
As a third-party marketplace, StubHub allows sellers to set their own ticket prices. This means that ticket prices on StubHub can sometimes be much higher than the original face value, especially if demand is high and tickets are limited.
For example, one user on Reddit reported seeing a ticket for the Stanley Cup Finals in the club section for $114, when the usual minimum price for that section was $850. In this case, the low price was due to an error, and StubHub offered to replace the ticket with one of equal or greater value. However, in another case, a user reported that StubHub refused to honour the ticket price due to a mistake on their part, as the next cheapest ticket was $230 more expensive than the one they purchased.
In some cases, users have reported that sellers on StubHub will cancel sales and resell tickets at a higher price if the price goes up. This practice can result in buyers paying much more than the original ticket price, especially if they are purchasing tickets close to the event date.
To protect against high ticket prices and price fluctuations, buyers on StubHub have the option to purchase insurance. This insurance may cover the difference in price if the same quality ticket is available for a lower price or provide a refund if the buyer finds a cheaper alternative. However, it is important for buyers to carefully read the terms and conditions of any insurance policy before purchasing, as the specific coverage and exclusions may vary.
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StubHub's reliability
While StubHub is a popular marketplace for ticket reselling, there are some concerns about its reliability. On the one hand, StubHub offers a ticket guarantee, which promises a refund or replacement tickets if there is an issue with the original tickets purchased. This can provide peace of mind for buyers, especially when dealing with high-value or hard-to-obtain tickets.
However, some users have expressed frustration with StubHub's handling of their ticket guarantee. There are reports of customers receiving incorrect tickets, such as general admission tickets instead of VIP, or even a parking pass instead of a game ticket. In these cases, StubHub has offered refunds, but it can take time, and customers may not be able to obtain the desired tickets with the refunded amount. Additionally, there are concerns about the potential for scams or misleading listings, where buyers end up paying much more than expected due to hidden fees.
Another reliability concern arises from the uncertainty of reselling tickets on StubHub. While it provides an option to recoup costs if one cannot attend an event, there are no guarantees that the tickets will sell, especially if done closer to the event date. This uncertainty may impact the overall reliability of StubHub as a platform for ticket purchases and resales.
To enhance reliability, StubHub could improve its verification processes for ticket listings, ensuring that what is advertised matches the actual ticket. Additionally, implementing measures to prevent or quickly address scams and misleading listings would be beneficial. Clearer policies and communication regarding refunds and replacements could also improve customer satisfaction and trust in StubHub's reliability.
In conclusion, while StubHub offers a convenient platform for ticket reselling, there are valid concerns about its reliability. Enhancing transparency, improving verification processes, and ensuring effective scam prevention and resolution mechanisms are crucial steps towards improving StubHub's overall reliability and customer satisfaction.
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Ticket guarantee
In one instance, a customer purchased tickets several months in advance, specifically VIP tickets. However, they received general admission tickets instead. Despite verifying with the primary ticket vendor that the seller had VIP tickets, StubHub allowed the seller to retain the VIP tickets, and the customer was left with general admission tickets.
Another customer encountered a similar issue when they purchased what they believed to be a ticket for the Stanley Cup finals game, only to realize that they had received a parking pass instead. While StubHub acknowledged the mistake and promised a replacement ticket of equal or greater value, these instances highlight potential challenges and frustrations that buyers may face when relying on the Ticket Guarantee.
The guarantee does provide some level of protection for buyers, but it's important to recognize that there can be challenges and delays in receiving the desired tickets or adequate refunds. While StubHub's Ticket Guarantee intends to offer reassurance, it's advisable to be aware of potential challenges and carefully review the terms and conditions to understand the coverage and limitations of the guarantee.
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Frequently asked questions
StubHub offers ticket insurance, or a guarantee, which promises a refund if you don't receive the tickets you purchased.
In some cases, yes, it is worth it. If you are unable to attend an event due to unforeseen circumstances, such as illness, accidents, or travel delays, ticket insurance can provide a refund. However, there are mixed reviews of StubHub's insurance, with some users claiming it is a "scam".
Ticket insurance can provide peace of mind and protect your investment in the event that you are unable to attend. It may also be the only way to receive a full refund on short notice.
Yes, you could resell your tickets on online marketplaces such as StubHub, TicketNetwork, or VividSeats.com. However, there is no guarantee that your tickets will sell, and you may not recoup the full value.
Ticket insurance can cover a range of unforeseen circumstances, including serious illness, traffic accidents, issues with your home or business, airline delays, and even termination of employment.
