Jeffrey Wade
Total Wireless offers phone insurance through a company called Service Net. For $5/month, Total Wireless Protect provides affordable repair or replacement for eligible devices that have been damaged, broken, or malfunctioned after the manufacturer's warranty has expired. The service contract provider is the Federal Warranty Service Corporation, except in California, where it is Sureway, Inc., in Florida, where it is United Service Protection, Inc., and in Oklahoma, where it is Assurant Service Protection, Inc.
| Characteristics | Values |
|---|---|
| Insurance Provider | Service Net |
| Service Contract Provider | Federal Warranty Service Corporation (except in California, where the Provider is Sureway, Inc.; in Florida, where the Provider is United Service Protection, Inc.; and in Oklahoma, where the Provider is Assurant Service Protection, Inc.) |
| Service Contract Provider Address | P.O. Box 105689, Atlanta, GA 30348-5689 |
| Service Contract Provider Phone Number | 1-833-456-0146 |
| Service Fees | $29 per repair + applicable tax |
| Service Limit | Up to two repairs per 12 rolling months |
| Cost | $5/month |
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What You'll Learn
- Total Wireless Protect offers affordable phone replacements and repairs
- Phone insurance claims can be filed via Total Wireless or Service Net
- Legal options may be available if you don't have device protection
- A $29 service fee applies per repair
- Claims can be denied, in which case you can sue in small claims court
Total Wireless Protect offers affordable phone replacements and repairs
Total Wireless Protect is a service contract that offers affordable phone replacements and repairs for eligible devices. For only $5 per month, you can safeguard your prepaid phone against accidental damage, drops, mechanical breakdowns, or malfunctions even after the manufacturer's warranty expires.
The service contract provider for Total Wireless Protect is the Federal Warranty Service Corporation, except in California, where it is Sureway, Inc., in Florida, where it is United Service Protection, Inc., and in Oklahoma, where it is Assurant Service Protection, Inc. The providers operate under the trade name Assurant, and the service fees and claim limits are clearly outlined. A $29 service fee, plus applicable tax, is charged per repair, with a limit of two repairs per rolling 12-month period, starting from the first repair or replacement.
To file a phone insurance claim with Total Wireless, you can either go through the wireless provider directly or through their phone insurance provider, Service Net. It is important to review your insurance plan and verify that the damage to your device is covered under your specific policy. Once you log in to your account, you can use the drop-down menus to provide details of the incident, the damages, and your device's make and model. If your claim is approved, they may offer to repair your existing phone or provide you with funds to replace it yourself.
Total Wireless Protect offers a cost-effective solution for prepaid phone users, ensuring peace of mind and protection against unforeseen accidents or device malfunctions. With a simple claims process and clear service fees, it provides an affordable way to keep your device in good working condition.
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Phone insurance claims can be filed via Total Wireless or Service Net
Total Wireless offers a protection plan for prepaid phones for $5 per month. This plan includes unlimited mechanical breakdown claims, even after the device manufacturer's warranty expires. For accidental damage claims, there is a $29 service fee plus applicable taxes per repair, with up to two repairs allowed per 12 rolling months. The service contract provider for Total Wireless Protect is the Federal Warranty Service Corporation in most states, with exceptions in California, Florida, and Oklahoma.
If you purchased phone insurance from Total Wireless, it was provided by a company called Service Net. You can file a phone insurance claim on the Service Net website or directly through Total Wireless. To do this, log in to your Service Net account and verify that the issue with your phone is covered by your specific plan. Then, use the drop-down menus to file a claim by providing details about the damage, as well as the make and model of your phone. They will review your claim, and if approved, they may offer to repair your phone or provide you with the funds to replace it.
It is important to note that each insurance policy is different, and the coverage provided depends on the specific plan you have chosen. Be sure to review your insurance plan to understand what types of damages are covered. If your claim is denied by Total Wireless or Service Net, you have the option to pursue other avenues, such as filing a complaint or seeking assistance from Fairshake, a consumer arbitration service.
Additionally, if you used a credit card to purchase your phone or sign up for a service with Total Wireless, you can file a dispute with your credit card company if you experience overcharges, fraud, or if the product or service does not meet the expectations set during the purchase.
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Legal options may be available if you don't have device protection
Total Wireless offers a protection plan for prepaid phones for $5 per month. This plan is serviced by Federal Warranty Service Corporation in most states, with exceptions being California (Sureway, Inc.), Florida (United Service Protection, Inc.), and Oklahoma (Assurant Service Protection, Inc.). The plan offers affordable replacement or repair for eligible devices that have been damaged by accidents, mechanical breakdowns, or malfunctions after the manufacturer's warranty expires.
However, this protection plan does not cover loss or theft, and any repairs or replacements performed by unauthorized individuals or entities. Additionally, there is a $29 service fee per repair, with a limit of two repairs per rolling 12-month period.
If you do not have device protection and your device is lost, stolen, or damaged, there may be legal options available to you, depending on the specific circumstances and the laws in your jurisdiction. Here are some potential options to consider:
- Insurance Claims: If you have separate insurance for your wireless phone, you may be able to file a claim with your insurance provider to cover the loss, theft, or damage. Review your insurance policy to understand what is covered and the process for filing a claim.
- Manufacturer's Warranty: If your device is still under the manufacturer's warranty, you may be able to claim repair or replacement for certain types of damage or malfunction. Check your device's warranty information to understand the coverage and how to make a claim.
- Consumer Protection Laws: Depending on your location, there may be consumer protection laws that provide you with certain rights and remedies in the event of a defective or malfunctioning device. These laws may offer recourse if your device was not fit for its intended purpose or did not meet the standards of quality and performance reasonably expected.
- Small Claims Court: If you believe that the loss, theft, or damage to your device was caused by the negligence or wrongdoing of another party, you could consider taking legal action in small claims court. This option may be suitable for relatively small amounts of money (typically up to a certain threshold, which varies by jurisdiction) and usually does not require an attorney.
- Negotiation and Alternative Dispute Resolution: Before pursuing legal action, it may be worth attempting to negotiate a resolution with the other party involved, if there is one. This could involve seeking compensation or a settlement through mediation or arbitration, which are less formal and often less costly than traditional court proceedings.
It is important to note that the availability and effectiveness of these legal options may vary depending on the specific circumstances of your situation, the laws in your jurisdiction, and the resources available to you. If you are considering pursuing legal action, it is always advisable to consult with a legal professional who can provide advice tailored to your specific situation.
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A $29 service fee applies per repair
Total Wireless offers phone insurance through a company called Service Net. The insurance covers accidental damage, mechanical breakdowns, or malfunctions after the manufacturer's warranty expires. The cost of the insurance is $5 per month, and a $29 service fee + applicable tax applies per repair. This fee is paid once your claim has been approved.
To file a claim, you must first sign into your account and use the drop-down menus to enter the details of the incident, the damages, and the make and model of your phone. Your claim will then be reviewed, and if approved, you will be offered a repair or a replacement. It is important to follow the instructions provided and to provide any additional information requested within the given timeframe.
If your claim is denied, you have the option to sue Total Wireless in small claims court or seek consumer arbitration. It is also worth noting that Total Wireless offers a 50% discount for new customers who switch to their service and bring their own device. This promotion lasts for the first five years of the plan.
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Claims can be denied, in which case you can sue in small claims court
Total Wireless offers a protection plan for prepaid phones for $5 per month. This plan is provided by Federal Warranty Service Corporation in most states, except in California, where the provider is Sureway, Inc., in Florida, where the provider is United Service Protection, Inc., and in Oklahoma, where the provider is Assurant Service Protection, Inc.
The Total Wireless Protect plan can provide an affordable replacement or repair for eligible devices against accidents such as drops, mechanical breakdowns, or malfunctions after the manufacturer's warranty expires. However, it is important to note that there is a $29 service fee per repair, and you are limited to two repairs per 12 rolling month period, starting from the first repair or replacement.
If you purchased the protection plan and need to make a claim, you can do so by signing into your account and using the quick drop-down menus to enter the details of what happened, the damages, and the make and model of your device. Your claim will then be reviewed, and if approved, they may offer to repair your phone or provide you with the money to replace it yourself. It is important to follow any instructions given and provide any additional information requested within the specified timeframe to avoid having your claim denied.
If your claim is denied by Total Wireless or the insurance company, you have the option to sue Total Wireless in small claims court. Alternatively, you can explore the option of consumer arbitration, which may be a simpler process.
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Frequently asked questions
Yes, Total Wireless offers a service contract called Total Wireless Protect, which provides an affordable replacement or repair for your eligible device against accidents such as drops, mechanical breakdowns, or malfunctions after the manufacturer’s warranty expires. You can also purchase phone insurance from a company called Service Net, which is offered by Total Wireless.
Total Wireless Protect costs $5 per month, with a $29 service fee and applicable tax per repair.
You can file a claim by signing into your account and using the quick drop-down menus to enter the details of what happened, the damages, and your phone's make and model. If your claim is approved, they may offer to repair your phone or give you the money to replace the device yourself.
