Travelers Auto Insurance: Good Or Bad?

Travelers Insurance is one of the largest insurance providers in the United States, offering a wide range of coverage options and discounts for auto insurance. The company has a good financial strength rating and has received fewer customer complaints than expected. However, customer satisfaction ratings are below average.

Travelers auto insurance is a good choice for drivers who want to purchase and bundle insurance policies from a company with a well-established history in the industry. The prices are affordable, and the company offers a wide array of extra coverage options and discounts, allowing customers to customize their policies to suit their needs.

Travelers also offers other types of insurance, including home, motorcycle, boat, RV, travel, pet, flood, landlord, wedding and special event, and business insurance.

Pros and cons of choosing Travelers auto insurance

Pros of Choosing Travelers Auto Insurance

Travelers is one of the most enduring and well-known names in insurance. It is among the nation's largest providers of auto insurance policies and is available in most states. Here are some of the pros of choosing Travelers auto insurance:

• It offers a broad range of coverage options and discounts to help you customize your car insurance policy.
• It has a great set of discounts.
• It received fewer customer complaints than expected for auto insurance.
• It offers lots of coverage options for auto insurance.
• It is one of the largest insurance providers in the nation.
• It has a superior rating from AM Best, which speaks to its financial strength.
• It has lower-than-average annual rates.
• It has a wide range of coverage options and discounts.
• It has two accident forgiveness plans available.
• It has lower-than-average customer complaints.
• It offers new car replacement insurance.
• It has roadside assistance coverage and gap insurance.
• It has a mobile app for filing and tracking claims, paying bills, and viewing policy documents.
• It has a good student discount for high school and college students who maintain a B average or better.

Cons of Choosing Travelers Auto Insurance

• Its customer satisfaction ratings are below average.
• Rideshare insurance is not available in all states.
• It has low scores from J.D. Power for claim satisfaction and insurance shopping.
• It has a low customer rating on the BBB.
• It is not available in every state.
• Its rates are slightly higher overall than competitors like State Farm and Geico.
• Its home insurance tends to be on the expensive side compared to other providers.

Travelers auto insurance cost

Travelers is one of the largest insurance providers in the US, offering a broad range of coverage options and discounts to help you customise your car insurance policy.

Cost of Travelers Auto Insurance

The cost of your auto insurance policy will depend on a number of factors, including:

• The type of car you drive
• Where you live and park your car
• Your driving history
• Your age

The average cost of a full-coverage policy from Travelers is $1,595 per year or $133 per month, which is cheaper than the national average of $2,008. Minimum liability coverage is around $648 annually.

Discounts

Travelers offers a safe driving app that can help you save money, as well as up to 15 other discounts, including:

• Safe driver discount
• New car discount
• Multi-car discount
• Multi-policy discount
• Good student discount

Add-ons

Travelers also offers a range of add-ons to your policy, including:

• 24/7 roadside assistance
• Rental car coverage
• Guaranteed asset protection insurance (gap insurance)
• Accident forgiveness
• New car replacement coverage
• Rideshare coverage

Customer satisfaction

However, Travelers has received fewer customer complaints than expected for auto insurance. In a 2023 NerdWallet survey, the company received an overall satisfaction score of 80 out of 100 from its customers, which is slightly above the average score of 78 among seven insurers.

Travelers also has an A+ rating from the Better Business Bureau (BBB), although its customer rating on the BBB website is 1 out of 5 stars.

Discounts available

Travelers Insurance offers a wide range of discounts to help you save on your car insurance. Here are some of the most notable discounts available:

Multi-Policy Discount

You can save up to 13% on your car insurance when you bundle it with other insurance policies from Travelers, such as home or condo insurance. This is a great option if you're looking for comprehensive coverage and want to simplify your insurance policies.

Multi-Car Discount

If you have more than one car in your household, insuring them all under one Travelers policy can save you up to 8%. This is a convenient way to manage your car insurance while also benefiting from a discounted rate.

Home Ownership Discount

Even if you insure your home or condo with a different company, simply owning a home can make you eligible for a discount of up to 5% on your car insurance with Travelers. This is a unique offering as many insurance companies require you to bundle your home and auto insurance to receive a discount.

Safe Driver Discount

If you have a clean driving record with no accidents, violations, or major comprehensive claims for at least three years, you can save up to 10% on your car insurance with the Safe Driver Discount. This discount incentivizes and rewards safe driving habits.

Continuous Insurance Discount

Customers who have consistently maintained car insurance with Travelers without any gaps in coverage may be eligible for a discount of up to 15%. This discount recognizes your loyalty and commitment to staying insured.

Hybrid/Electric Vehicle Discount

Travelers encourages environmentally friendly driving by offering a discount for hybrid or electric vehicles. This discount is a great way to save money while also reducing your carbon footprint.

Early Quote Discount

If you're new to Travelers and get a quote before your current policy with another company expires, you may be eligible for a discount. Planning ahead and switching to Travelers in advance can help you save on your auto insurance.

Good Student Discount

Full-time students enrolled in high school or college who maintain a "B" average or better are eligible for a discount. Travelers recognizes the importance of academic achievement and rewards students with lower insurance rates.

Student Away at School Discount

If you have a dependent who attends school at least 100 miles away and won't be driving your car, you may qualify for a discount. This acknowledges that your car will likely be driven less and reduces your insurance costs accordingly.

Driver Training Discount

To encourage young drivers to improve their skills, Travelers offers a discount for those who have completed an approved driver education course. This not only makes them safer drivers but also helps you save on your insurance.

IntelliDrive Discount

By enrolling in the IntelliDrive program, Travelers will track your driving habits, including speed and acceleration, through a smartphone app. Safe driving habits can lead to a discount of up to 30%, while riskier driving habits may increase your premium. This program is not available in all states, so be sure to check your eligibility.

Home insurance options

Travelers offer a range of home insurance options, including standard coverage for the structure of your home, other structures on your property, personal belongings, and liability insurance. They also offer additional coverage for valuable items, identity fraud, and water backup, among others.

• Dwelling coverage: This helps pay for repairs or rebuilding your home if it is damaged by a covered event.
• Other structures coverage: This covers damage to detached structures like garages and fences.
• Personal property coverage: This covers personal items in your home, such as furniture, electronics, and clothing.
• Loss of use coverage: This covers additional living expenses if you have to move out of your home while it's being repaired due to a covered loss.
• Personal liability coverage: This covers legal expenses and damages if you or your family members are responsible for injuries to others or damage to their property.
• Medical payments coverage: This covers injuries to guests in your home, regardless of who is at fault.

In addition to these standard coverage options, Travelers also offer the following add-ons:

• Special personal property coverage: This provides broader protection for your personal belongings in the event of any disaster unless it is specifically excluded in your policy.
• Contents replacement cost: This reimburses you for the replacement cost of your belongings without considering depreciation.
• Additional replacement cost coverage: This provides extra funds if the cost to rebuild your home exceeds your dwelling coverage limit.
• Extra coverage for jewelry and valuables: You can increase your coverage limits for valuable items or put them on a separate policy.
• Water backup and sump pump discharge or overflow: This covers damage caused by water backups and overflowing sump pumps.
• Identity fraud coverage: This reimburses you for expenses incurred due to identity fraud, up to $25,000.
• Green home coverage: This option allows you to use environmentally friendly materials when repairing or rebuilding your home after a covered claim.

Discounts and Savings

Travelers offer various discounts that can help you save on your home insurance policy. Here are some of the discounts available:

• Multi-policy discount: You can save up to 12% on your home insurance when you bundle it with other policies, such as auto, umbrella, or boat insurance.
• Protective device discount: You can get a discount if you have smoke detectors, fire alarms, interior sprinkler systems, home security systems, or smart home technology.
• Early quote discount: You can save up to 10% if you purchase your policy in advance of its effective date.
• Home buyer discount: If you bought your home within the last 12 months, you may be eligible for a discount.
• Loss-free discount: You can save on your premiums if you haven't had any claims within a specified period.
• Green home discount: If your home is certified as a "green home," you can receive a discount of up to 5% on your insurance.

Availability and Customer Satisfaction

Travelers homeowners insurance is currently available in 45 states and Washington, D.C. They offer user-friendly features on their website and mobile app, making it convenient to manage your policy.

In terms of customer satisfaction, Travelers receives fewer consumer complaints than expected for a company of its size, according to data from the National Association of Insurance Commissioners. Their low volume of complaints suggests that many homeowners are generally satisfied with their coverage and service.

However, it's important to note that Travelers does not insure mobile or manufactured homes, so owners of these types of homes will need to consider other insurance providers.

Frequently asked questions