U.S.Aa: Auto Insurance Worth It?

USAA is an insurance company that offers auto, home, and life insurance, as well as other financial products and services to current and former members of the military and their families. It is the fifth-largest auto insurer in the country and is known for its high customer satisfaction ratings and low rates.

USAA offers a wide range of insurance coverage options, including liability, comprehensive, collision, uninsured/underinsured motorist, accident forgiveness, rental reimbursement, and rideshare gap protection. The company also provides various discounts, such as safe driver, vehicle storage, military installation, and loyalty discounts.

While USAA receives praise for its low prices, there have been some complaints about poor customer service and slow claims processing. It is important to note that USAA insurance policies are only available to a limited group of individuals, and its rates may vary depending on factors such as age, driving record, location, and vehicle type. Overall, USAA is a good insurance option for those who are eligible, offering competitive rates and solid customer service.

USAA's car insurance rates and customer service

USAA's car insurance rates are some of the lowest in the industry, with an average annual rate of $1,335, which is about 35% less than the national average. USAA also has lower sample rates than average for drivers with a single accident or DUI on their record and for policyholders with either poor, fair, or good credit. The company also offers a variety of discounts for its policyholders, including bundle and save, military on-base discount, good student discount, clean driving record discount, safe driver discount, defensive driver training discount, basic driver training course discount, newer vehicle discount, anti-theft devices discount, deployment/storing discount, driving less discount, loyal member discount, multi-vehicle discount, and MyUSAA Legacy discount.

USAA is rated highly for its customer service, with 60% of survey respondents saying they were completely satisfied with the customer service provided, and 64% saying they were completely satisfied with the ease of contacting USAA’s customer service. The company also ranks highly for its claims handling, with over 65% of survey respondents saying they were completely satisfied with the ease of filing a claim, and 67% saying they were completely satisfied with how their claim was resolved.

USAA's eligibility criteria

USAA is a financial services company that provides insurance and banking services to active-duty service members, veterans, and their families. It was founded in 1922 by 25 Army officers who wanted to insure one another's vehicles. Over the years, the eligibility criteria have evolved, and today, those eligible for membership include:

• All men and women currently serving in the U.S. military (active duty and reserve)
• Veterans who received honorable discharges
• Cadets and midshipmen at service academies, in advanced ROTC or on ROTC scholarship, and officer candidates within 24 months of commissioning
• Members of certain federal agencies, such as the FBI
• Spouses, widows, widowers, and un-remarried former spouses of USAA members
• Individuals whose parents joined USAA

USAA membership can be passed on to the next generation, and once established, membership can be passed down to children and future generations.

USAA's home insurance

USAA is a highly reputable insurance company that offers a wide range of insurance products, including home insurance. Their home insurance policies are available to all current and former members of the military, as well as their families.

USAA's standard home insurance coverage includes dwelling coverage, personal property coverage, personal liability coverage, loss of use coverage, identity theft coverage, other structures coverage, and military uniform coverage. They also offer optional coverage for valuable possessions and damage from water backup, as well as earthquake coverage and home-sharing coverage.

USAA also provides various discounts on home insurance policies, such as a multipolicy discount when bundling home and auto insurance, a claims-free discount, and a protective device credit when partnering with ADT for smart security systems.

In terms of customer satisfaction, USAA has consistently received high ratings and has fewer complaints than expected for a company of its size, according to the National Association of Insurance Commissioners (NAIC). They have an A++ rating for financial strength from AM Best, indicating strong financial stability.

Overall, USAA's home insurance is a great option for military members, veterans, and their families, offering comprehensive coverage, competitive rates, and high-quality customer service.

USAA's add-on insurance options

USAA offers a wide range of add-on insurance options to its customers. These include:

• Accident forgiveness: USAA won't increase your auto insurance premiums after one at-fault accident. This add-on is free in some states after five years accident-free with the company.
• Rideshare insurance: This covers customers who drive for companies like Uber or Lyft. It fills the gap between when a rideshare driver is on their way to pick up a passenger and until drop-off, as well as when they are working for a delivery service.
• Car replacement assistance: If your vehicle is totalled, this coverage means you'll receive the actual cash value of the car, plus an additional 20% of its value. You must have comprehensive and collision coverage on your policy to add this endorsement.
• Homeowners insurance: USAA offers homeowners insurance with all the standard features, plus a few useful extras.
• Life insurance: USAA sells permanent and term life insurance.
• Health insurance: USAA offers individual and family insurance, Medicare, dental, vision, accidental injury, and long-term care insurance.
• Pet insurance: USAA offers pet insurance.
• Travel insurance: USAA offers travel insurance with a waived service fee.
• Aviation protection: USAA offers aviation protection insurance.
• Special event insurance: USAA offers special event insurance.
• Cyber insurance: USAA offers cyber insurance.
• Mobile phone insurance: USAA insures mobile phones.
• Small business insurance: USAA offers small business insurance.
• Professional liability insurance: USAA offers professional liability insurance.
• Cyber insurance for business: USAA offers cyber insurance for businesses.
• Surety bond insurance: USAA offers surety bond insurance.

USAA's discounts

USAA offers a wide range of discounts for its auto insurance customers. While the exact amount saved through these discounts is not disclosed by USAA, similar companies offer savings of 20-30% through comparable discounts. Here is a list of some of the discounts offered by USAA:

• Safe driver discount: For those with a good driving record for more than five years.
• Defensive driving discount: For those who have taken an approved defensive driving course.
• Driver training discount: For those who have taken a driver's education or driver training course.
• Good student discount: For students aged 16-25 who are enrolled full-time in high school or college and maintain at least a "B" average.
• SafePilot discount: For those who allow USAA to track their driving habits, including speed, acceleration, and braking.
• New vehicle discount: For those insuring a brand-new car.
• Multi-vehicle discount: For those insuring more than one car on the same policy.
• Annual mileage discount: For those who drive less than 12,000 miles per year.
• Vehicle storage discount: For those whose car is in storage.
• Family discount: For those who were previously listed as a named driver on a family member's USAA policy.
• Length of membership discount: For long-time customers.
• Military installation discount: For those who store their car on a military base.
• No payment plan fees discount: For those who pay their entire premium upfront.
• Multi-policy discount: For those who buy multiple types of insurance from USAA.

Frequently asked questions