Jane Dotson
One Call Insurance is a UK-based insurance company that offers a range of insurance products, including car insurance, motorcycle insurance, and home insurance. The company allows customers to compare insurance quotes from a panel of trusted insurance brands and offers additional benefits such as free breakdown membership and legal services with their motor insurance policies. One Call Insurance has received mixed reviews, with some customers praising their competitive quotes, professionalism, and customer service, while others have complained about issues with policy renewals, cancellations, and refunds. The company has been authorised and regulated by the Financial Conduct Authority (FCA) and has won awards for its customer support.
| Characteristics | Values |
|---|---|
| Customer Service | Varied reviews, some positive and some negative |
| User-friendliness | Positive reviews for the online portal, negative reviews for phone services |
| Pricing | Some reviews mention competitive pricing, others mention expensive quotes |
| Trustworthiness | Some reviews allege scamming, others express trust |
| Awards | Reviews.io Best Customer Support award in Summer 2020 |
| Add-ons | Breakdown Membership, Motor Legal Service, Home Emergency Cover, Family Legal Advice |
| Ease of cancellation | Negative reviews for cancellation fees and difficulties |
| Response time | Some reviews mention quick responses, others mention long wait times |
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What You'll Learn
- One Call Insurance offers competitive quotes and has a 4-star rating
- They provide car, motorcycle, home and building insurance
- One Call Insurance has been criticised for poor customer service and unexpected charges
- Customers have reported issues with policy renewals, unexpected payments and difficulties cancelling policies
- One Call Insurance won the Reviews.io Best Customer Support award in Summer 2020
One Call Insurance offers competitive quotes and has a 4-star rating
One Call Insurance offers a range of insurance products, including car, motorcycle, and home insurance. They provide competitive quotes and have received a 4-star rating and positive feedback from many customers who praise their professionalism, efficiency, and competitive pricing.
One Call Insurance's UK-based contact centre has been recognised for its high scores and positive feedback, winning a Reviews.io Best Customer Support award in 2020. The company is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance business, providing confidence in their legitimacy.
Many customers have left positive reviews, highlighting the friendly and helpful nature of the staff. One customer review mentions the "old-fashioned and personalised customer service" they received, while another commends the staff for being "friendly, helpful, professional, and patient". The company also offers an online portal for customers to manage their policies, which some customers have found convenient and efficient.
In addition to competitive quotes, One Call Insurance provides a range of benefits that may not be available with other insurers. For example, their motor insurance policies include free breakdown membership and free motor legal service, while their home insurance policies come with free home emergency cover and free family legal advice.
However, it is important to consider a range of opinions. While many customers have had positive experiences, there are also some negative reviews. Some customers have expressed frustration with long wait times, difficulties in cancelling policies, and unexpected charges. It is always advisable to research a company thoroughly and consider a variety of reviews before making an informed decision.
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They provide car, motorcycle, home and building insurance
One Call Insurance is a UK-based company that provides car, motorcycle, home, and building insurance. They also offer van, travel, pet, pay-as-you-drive, short-term, landlord, holiday home, and bicycle insurance. One Call Insurance has a large panel of insurance providers, allowing them to offer a diverse range of insurance products.
Their car insurance policies are highly regarded, with customers praising the competitive pricing and exceptional service provided by their agents. One Call Insurance also offers free breakdown membership and free motor legal service with their motor insurance policies, which include motorcycle insurance.
Their home insurance policies stand out with free home emergency cover and free family legal advice. One Call Insurance's building and contents insurance have received positive reviews for their pricing and customer service.
One Call Insurance prioritises providing exceptional service and ensuring that their customers' needs are met with professionalism and efficiency. They strive to offer competitive prices and comprehensive protection, employing a team of professional and knowledgeable staff. Their commitment to customer satisfaction is reflected in their efforts to address negative experiences and help resolve issues.
One Call Insurance offers a streamlined process for quick quotes and tailored coverage, ensuring clarity and transparency in their insurance offerings. They also maintain high standards of data protection and confidentiality for their customers' personal information.
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$15.99 $15.99
One Call Insurance has been criticised for poor customer service and unexpected charges
One Call Insurance has received mixed reviews for its customer service and has been criticised for unexpected charges. While some customers have praised the company for its competitive quotes, friendly service, and efficient handling of queries, others have expressed disappointment with unexpected fees and difficulties in cancelling their policies.
On Trustpilot, some customers have criticised One Call Insurance for making it challenging to cancel auto-renewal policies and for imposing unexpected charges. One reviewer mentioned being charged a £40 admin fee when trying to cancel their policy within the stated 14-day cooling-off period. Another reviewer described being charged a cancellation fee of £50.15 for ending their policy early, with no refund offered for the remaining months of cover.
Similar sentiments were echoed on the MoneySavingExpert forum, where customers shared their negative experiences with unexpected fees and difficulties in cancelling policies. One customer mentioned being charged a £150 cancellation fee, while another highlighted issues with automatic renewal and unexpected charges. These reviewers characterised One Call Insurance as a "scam" and advised others to avoid doing business with the company.
In contrast, some customers have praised One Call Insurance for their positive experiences. On Reviews.io, several customers highlighted the helpfulness and efficiency of specific agents in handling their queries and providing competitive quotes. One customer on Trustpilot commended the company for offering old-fashioned and personalised customer service, combining it with modern technology. Another reviewer on Smart Money People expressed satisfaction with the non-verbal access option provided by a One Call agent during their interaction.
Overall, while One Call Insurance has received recognition for its customer support, the presence of critical reviews highlights the importance of transparent communication regarding fees and cancellation policies to ensure a positive experience for all customers.
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Customers have reported issues with policy renewals, unexpected payments and difficulties cancelling policies
One Call Insurance has received mixed reviews from customers. While some have praised the company for its competitive quotes, friendly service, and efficient handling of queries, others have reported issues with policy renewals, unexpected payments, and difficulties cancelling policies.
Some customers have expressed frustration with unexpected renewal charges and difficulties cancelling their policies. One customer reported that they were surprised to see a renewal charge from One Call Insurance, even though they had found a better deal and tried to cancel the policy within the stated cooling-off period. They were informed that the cooling-off period had been removed from the terms and conditions, and they were still charged an admin fee for cancelling.
Another customer reported that they refused to renew their policy due to a high quote and cancelled the auto-renewal and direct debit with their bank. However, they later received a debt collection letter from One Call, demanding payment for a month's insurance plus additional charges. This issue of unexpected payments is a recurring theme in the reviews, with some customers feeling that the company deliberately makes it difficult to cancel policies and continues to charge them even after cancellation.
In addition to issues with unexpected payments and cancellations, some customers have reported challenges with communicating with One Call Insurance. Some reviews mention long wait times when trying to reach customer service, both over the phone and via the online chat function. Others have expressed frustration with the company's preference for directing customers to chat or email instead of phone calls, making it challenging to resolve complex issues or queries.
Overall, while some customers have had positive experiences with One Call Insurance's renewal process and customer service, others have encountered issues with unexpected charges, policy cancellations, and communication barriers. These experiences highlight the importance of carefully reviewing the terms and conditions of insurance policies and staying vigilant about potential changes to avoid unexpected costs and difficulties cancelling policies.
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One Call Insurance won the Reviews.io Best Customer Support award in Summer 2020
One Call Insurance, a UK-based national broker with over half a million customers, has received a wide range of reviews. While some customers have praised the company for its competitive quotes, professionalism, and positive customer service, others have expressed disappointment with their experience, citing issues with policy changes, refunds, and customer support.
Despite the mixed reviews, One Call Insurance won the Reviews.io Best Customer Support award in Summer 2020. This award recognises the company's commitment to providing excellent customer service through its UK-based contact centre.
One Call Insurance offers a range of insurance products, including motor and home insurance, and provides several benefits that set it apart from other insurers. For example, their motor insurance policies include free breakdown membership and free motor legal service, while their home insurance policies offer free home emergency cover and free family legal advice.
Customers have the option to complete their quotes online or speak to a member of the One Call Insurance team via live chat to arrange their insurance. The live chat feature is available during extended hours, seven days a week, making it convenient for customers to access support and information about their policies.
While the company has received recognition for its customer support, some customers have shared negative experiences, particularly regarding the difficulty in reaching someone by phone and challenges with policy changes and refunds. These experiences highlight the importance of ongoing improvement to ensure consistent and satisfactory customer service.
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Frequently asked questions
One Call Insurance has a mixed bag of reviews when it comes to customer service and support. While some customers praise the company's agents for being friendly, helpful, and efficient, others complain about long wait times, difficulties in reaching the company, and problems with policy cancellations and refunds.
One Call Insurance has received both positive and negative reviews on Trustpilot. Some customers have left 4 and 5-star reviews, highlighting the company's competitive quotes and pleasant customer service. However, there are also 1-star reviews, with customers describing issues with policy cancellations, unexpected charges, and difficulties in reaching the company.
Yes, One Call Insurance won the Reviews.io Best Customer Support award in Summer 2020. The company's UK-based contact centre has also been recognised as a Top Retailer by www.reviews.co.uk for its consistently high scores and positive feedback.
One Call Insurance offers a range of insurance products, including car insurance, motorcycle insurance, and home insurance. They also provide additional cover options through their panel of trusted insurance brands.
One Call Insurance aims to provide competitive pricing and offers discounts for additional policies purchased online. However, some customers have mentioned that their quotes were more expensive compared to other companies. It is always a good idea to compare quotes from multiple providers to find the best pricing and coverage for your needs.
