USAA is a great insurance company for military members, veterans, and their families, offering some of the best rates for both full and liability-only coverage. However, USAA insurance is not available to everyone. To be eligible for USAA insurance, you must be an active-duty service member, veteran, or a family member of a policyholder. USAA insurance offers various benefits, including discounts for garaging your vehicle on a military base and up to 60% off if you store your vehicle during deployment. They also have excellent customer satisfaction ratings and strong financial stability. Overall, USAA is a top choice for auto insurance, especially for those with military connections, but it is important to note that their services are not available to everyone.
Characteristics | Values |
---|---|
Customer service | High scores for satisfaction, ease of contact, and handling claims |
Cost | Cheaper than competitors for full and liability-only coverage |
Customer eligibility | Only available to current and former military members and their families |
Customer loyalty | Rated highly for customers likely to renew policies and recommend to others |
Discounts | Offers a range of discounts, including for safe driving, multi-policy, and military-specific |
Coverage | Full and liability-only coverage available in all 50 states |
Add-ons | Optional add-ons include rental car reimbursement, rideshare insurance, and accident forgiveness |
Availability | Not available in Massachusetts or Rhode Island |
What You'll Learn
USAA vs. Geico
USAA and Geico are two of the most popular insurance companies in the United States. While both companies offer solid auto insurance to their customers, there are some key differences between the two providers.
USAA policies are only available to members of the military, veterans, and their immediate family members. Geico, on the other hand, has no such restrictions and offers coverage to drivers nationwide.
When it comes to cost, USAA tends to offer cheaper rates than Geico, especially for drivers with a clean record, those with poor credit, and high-risk drivers with traffic violations, accidents, or DUIs on their record. However, Geico offers rates below the national average for drivers with poor credit or a speeding infraction.
In terms of customer satisfaction, USAA outperforms Geico in areas such as customer service, claims handling, and insurance premiums. USAA also has higher ratings from third-party agencies like J.D. Power and the Better Business Bureau (BBB). Geico, meanwhile, has average ratings for customer service and claims handling.
Both USAA and Geico offer the standard types of auto insurance coverage, including liability, collision, comprehensive, medical payments, and personal injury protection. Additionally, both companies provide optional coverage such as rental reimbursement and roadside assistance. However, Geico also offers mechanical breakdown insurance, which USAA does not.
In summary, USAA is a great choice for military members and their families, offering affordable rates and high customer satisfaction. Geico, on the other hand, is a good option for those who are not eligible for USAA coverage, as it offers competitive rates and is available to a wider range of customers.
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USAA vs. State Farm
USAA and State Farm are two of the most popular auto insurance providers in the United States. While both companies offer high-quality services, they cater to different customer segments.
USAA is exclusively available to military personnel, veterans, and their families. State Farm, on the other hand, is accessible to everyone and holds the largest share of car insurance of any company in the U.S., with a market share of over 16%.
USAA typically offers cheaper rates than State Farm. However, drivers with a DUI on their record may find lower rates with State Farm, as USAA's rates for this group are almost double its overall average rate. State Farm also offers lower rates than USAA for drivers with a speeding ticket on their record.
In terms of customer satisfaction, USAA scores higher than State Farm. About 75% of respondents insured by USAA who haven't filed a claim said they were completely satisfied with the ease of contacting customer service, compared to about 68% of those with State Farm. Additionally, about 81% of those who'd filed a claim with USAA were completely satisfied with the process, while 71% of those with State Farm gave the same rating.
Both USAA and State Farm offer a wide range of insurance products, including auto, commercial, condo, health, home, life, motorcycle, renters, and RV insurance. However, USAA also offers farm, pet, and umbrella insurance.
When it comes to discounts, State Farm offers a wide range of options, including anti-theft, defensive driving, and good driving discounts. USAA also provides several discounts that State Farm doesn't, such as the Premier Driver, New Vehicle, and Multi-policy discounts.
In summary, USAA is likely the better option for those who are eligible for its services due to its lower rates and higher customer satisfaction scores. However, State Farm is a more accessible option for the general public and offers a broader range of insurance packages.
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USAA vs. Progressive
USAA and Progressive are two of the top insurance companies in the United States. However, they cater to different customer segments. While USAA policies are only available to members of the armed forces and their families, Progressive has been increasing its market share in recent years and is now one of the top three carriers in the nation.
USAA is the cheapest insurer in the Cheapest Car Insurance Companies ranking, while Progressive ranks sixth out of nine insurers. In the Best Car Insurance Companies ranking, USAA claims the top spot, and Progressive lands in seventh place.
USAA's average insurance rates are often far cheaper than the national auto insurance average. In contrast, Progressive's average insurance rates are higher than USAA and the national average. USAA's rates are among the lowest of all insurance companies, combined with the highest customer satisfaction ratings.
USAA is better than Progressive in customer service, claims handling, and customer loyalty. About 82% of USAA customers said they were completely satisfied with the new policy process, compared to 70% of Progressive customers. USAA drivers are also more satisfied with claims handling, with around 74% stating they were highly satisfied with the final claim resolution compared to 57% for Progressive. A USAA driver is also far more likely to renew after a claim (76%) than a Progressive driver (42%).
USAA is also cheaper than Progressive for various driver categories, including teen drivers, young adults, adults, seniors, and drivers with poor credit, good driving records, speeding tickets, accidents, and DUIs.
Progressive, on the other hand, is a good fit for high-risk drivers with a DUI on their record due to its low rates for this group. It is also a good fit for those who want to quickly open a policy, as consumers express satisfaction with the ease of doing so.
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USAA's eligibility criteria
USAA is a member-owned insurance and financial services company that primarily serves U.S. military service members, veterans, and their families.
Eligibility Criteria:
- Active-duty military personnel or retired veterans of the U.S. Army, Navy, Air Force, Marines, Coast Guard, National Guard, and Reserves.
- Cadets, midshipmen, and officer candidates within 24 months of commissioning.
- Pre-commissioned officers in advanced ROTC or on ROTC scholarship.
- Widows, widowers, and unmarried former spouses of USAA members who had USAA auto or property insurance while married.
- Individuals whose parents joined USAA.
Proof of Eligibility:
To establish membership, individuals must provide the following documentation:
- Social Security number.
- Valid government-issued ID, such as a driver's license, passport, or state ID card.
- Proof of military service, such as a current military ID, orders, or DD Form 214 for veterans.
- Proof of commissioning status for pre-commissioned officers, such as a statement from their commanding officer.
- Financial information, such as proof of income or credit history, for certain banking services.
It's important to note that USAA membership eligibility cannot be passed on posthumously if the eligible parents were not USAA members. Additionally, membership can only be passed down to children, not parents or siblings.
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USAA's customer service
USAA is a San Antonio, Texas-based Fortune 500 company that provides financial services, including auto insurance. USAA's customer service is available 24/7 through various channels such as phone, online chat, and email. The company also has a mailing address and social media channels for customers to reach out for support.
In terms of responsiveness, USAA has received a rating of 3/5 from The Elliott Responsiveness Rating, which evaluates how companies respond to customer complaints.
Overall, USAA has a mixed reputation when it comes to customer service. While some customers have reported positive experiences with helpful and accessible staff, others have encountered challenges, delays, and communication issues. It is always advisable to research and compare multiple insurance providers to find the best fit for your needs.
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Frequently asked questions
State Farm is comparable to USAA in terms of customer satisfaction, with both companies receiving high ratings in this area.
Geico offers similar coverage options to USAA, including roadside assistance, rental car reimbursement, and rideshare coverage.
USAA and Geico both offer full-coverage car insurance at rates below the national average. USAA tends to be cheaper for people with good driving histories.
USAA has affordable prices, strong customer service, and is available in all 50 states. It also offers discounts for military personnel and their families.
USAA is not available to everyone. It is limited to active-duty military members, veterans, and their immediate family members. USAA also does not offer gap insurance or 24/7 customer service.